Customer Service Home Health

MIGUELINA UBILES

*** **** *** ********, **, ***** 347-***-**** ad1h9t@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Bilingual; English, Spanish.

• Over 13 years of customer service and cash handling experience.

• Great teamwork and leadership skill.

• Good oral and written communication skills.

• Proficient with Microsoft Office & Mac.

• Knowledge of HHA exchange is highly preferred

EXPERIENCE

Scheduling Coordinator

True Care Home Health Care Services-Brooklyn, NY

January 2020 to Present

• Strategically coordinate placement of services between clients in their homes and the caregivers on HHA exchange

• Successfully maintain a caseload of 80-90 patients ensuring they receive the best homecare service

• Assist the Team Lead with coverage and work with the team members with any staffing challenges

• Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations

• Maintain and document communication with all caregivers in HHA exchange; coordinate the caregivers’ schedules and maintain a schedule of all services per month

• Maintain patient confidentiality and privacy with dignity and respect

• Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others Cash Logistics Processor

Brinks- Brooklyn N.Y

March 2016- Sept. 2019

• Cash Handling

• Assisted bank and other customer personnel with product pickups and deliveries.

• Performed all work on schedule and maintained daily work log documentation.

• Assisted cashier department in checking all money and changing containers. Sales, Customer Service

All Cell Wireless- Brooklyn, N.Y

June 2014- August 2016

• Process bill payments

• Activate Phones

• Cash Handling

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Head Teller, Customer Service

PAY-O-MATIC-Brooklyn, NY

June 2013 – February 2014

• Keyholder.

• Process customer transaction including cashing checks, bill payments and money transfers.

• Cash handling.

• Engaging new customers into opening new accounts and assisting them with their needs.

• Ensuring cash and deposits balance at the end of the day. EDUCATION

James Baldwin H.S

N.Y, New York

Academic Diploma

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