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Staff Pharmacist Customer Service

Location:
Dallas, TX
Posted:
November 27, 2023

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Resume:

Joan Slabiak, R.Ph.

469-***-**** ad1h9n@r.postjobfree.com

PROFESSIONAL SUMMARY

Proactive and experienced pharmacist with proven track record for providing excellent customer service. Prescription processing that achieves accurate and timely dispensing according to physician orders and all rules and regulations. Monitors and updates patient record for completeness. Effectively communicates with patients, physicians, and staff to resolve issues related to interactions, side effects, usage, and insurance concerns. Improves overall customer/staff/management satisfaction. Improves inventory control. PROFESSIONAL EXPERIENCE

CVS Retail Pharmacies, Dallas, TX — Staff Pharmacist Feb, 2021 - June, 2021, 2002 - 2010

Most recent position Immunization Team as floater,pt. Mentored pharmacy staff to achieve high satisfaction for patients and management. Developed excellent relationships with customers and staff. Prevented loss of medication in pharmacy by identifying multiple in-house thefts and increasing inventory control.

Dallas Metrocare Clinic Pharmacies, Dallas, TX — Staff Pharmacist, PIC August, 2019 - Mar, 2020, 2001 - 2010

Most recent work as a relief pharmacist at multiple clinics. Designed & implemented new workflow procedures that decreased clinic wait time from 1.5 hours to 45 minutes thereby increased overall patient, staff, and management satisfaction. Guided and worked well with technicians in accepting new workflow to accurately expedite prescription processing. Counseled patients. Established excellent communication with clinic professional staff.

RX SOLUTIONS Dallas Metroplex — Relief Pharmacist

2005-2009

Relief pharmacist in various pharmacy settings - long-term care, specialty, retail, home infusion/ compounding, consultant for nursing homes,hospitals. IVTX (Option Care), Irving, TX — Staff Pharmacist

1998 - 2001

Accurate prescription processing of intravenous(IV) and specialty medications. Effectively counseled and communicated with patients about concerns. Communicated with physicians, and nurses about order clarification and regulations. Focused on quality assurance and patient satisfaction.

Timberlawn Psychiatric Hospital, Dallas, TX — PIC

1998- 1999

Improved pharmacy operations and regulatory compliance to prepare for JAHCO,member of P&T Committee.

Parkland Hospital Outpatient Clinic, Dallas, TX — Staff Pharmacist 1996 - 1997

Counseled patients on the effective and safe use of drugs. Served as a resource to health care team.

Pharmerica, Dallas, TX — Staff Pharmacist

1994 - 1995

Serviced nursing homes and long-term care facilities with a focus on checking for side effects and drug interactions, accurate and efficient prescription processing, and effective communication with clients, facility, and pharmacy staff. Supervised IV preparation. Kaiser Permanente, Dallas, TX — Staff Pharmacist

1991-1994

Accurate prescription processing, counseled customers, communicated with clinic professional staff

Page Nursing Home Services, Dallas, TX —Staff & Consultant Pharmacist, part-time 1998

Reviewed patient drug regimens, filled and dispensed patients' medications, supervised technicians, performed consultant activities, made recommendations to facility staff & administrators

Eckerd’s Pharmacy, Dallas, TX — Staff Pharmacist

1978 - 1982

Mercy Hospital, Denver, CO — Staff Pharmacist

1974 - 1978

Dispensed and compounded medications, counseled patients EDUCATION

Immunization Certification(APHA), Dallas,Tx., October, 2019,CVS,2021 American Red Cross CPR/FIRST AID/AED Certification, Dallas,Tx., 2019, CVS, 2021 IV Certification, Richland College - Dallas, Tx., 1995 University of Utah, Salt Lake City, Utah, 1974 — BS Pharmacy Virginia Commonwealth University, Richmond, Va. — BS Biology COMMUNITY INVOLVEMENT

Board Member — Association for Americans & Canadians in Israel 2010 - 2019

Volunteered in activities to welcome families who are new to and residing in Israel. Membership Chairman — Emuna in Israel

2013 - 2016



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