PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

VERONICA

LAKE

V

*** ******* ******, ******, ********* 54153, 920-***-**** Accomplished Manager with over 20 years of customer service experience ranging from health insurance to pharmacy. Organized and versed in inventory control, record keeping, and banking. Cultivates service-oriented work culture and drives employee development to build high-performing teams. Motivating and decisive leader who will help turn any company into a success.

Customer service Inventory control Record keeping

Microsoft Word Cashiering Banking

Scheduling

Store General Manager December 2017 - April 2021

Benzer Peshtigo Pharmacy Peshtigo, WI

Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases.

Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue.

Coordinated employee schedules for optimum performance and shift coverage. Supported human resources personnel in recruiting, onboarding, and training new team members in company policies, procedures, and service standards.. Maintained store standards in merchandising, security, and visual presentation. Addressed and resolved escalated customer complaints and worked to restore satisfaction. Supervised inventory audits, financial reconciliations, and daily and monthly reports. Kept employees satisfied and working hard through consistent training, mentoring and support. Built strong reputation in Peshtigo by quickly addressing all customer concerns and giving back to community through charitable initiatives.

Coordinated regular store cleaning and product resets for optimal appearance. Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points. Provided consistent feedback and training to empower team members in confident and personable service- delivery.

Night Store Manager January 2015 - August 2017

Shell Oconto, WI

Maintained clean, organized, and well-stocked checkout areas with regular attention to displays. Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies. Kept balance sheets with amounts and numbers of transactions. Trained new retail team members in customer-focused strategies, maintaining high team standards. L

EDUCATION

Helped put together food orders, verified completeness, and bagged items for easy carrying. Kept customers happy by quickly processing payments and bagging purchases. Did deposits, setting the safe, and counted tills. Supervised night shift employees both cashiers and in the deli. Cashier September 2012 - January 2015

Thompson County Market Oconto, WI

Checking out customers and handling cash, checks, and cards. Worked the service counter where we handled cigarettes, lottery, renting, etc Customer Service Representative February 2006 - April 2009 United Healthcare Green Bay, WI

Investigated and resolved customer concerns related to order inquiries and delivery tracking. Protected customer and company information with strict use of established security procedures. Helped clients obtain funds by completing and filing policy claims. Promoted insurance policy sales with persuasive explanations of plan features and advantages against competitor options.

Set up clients with new policies, including calculating premiums and establishing payment methods. Verified clients benefits

Special Projects

Claims Adjuster February 2000 - February 2006

Humana DePere, WI

Guided clients through claims procedures and resolved minor complaints during claims-handling process. Processed claims consistent with client and corporate policies, procedures, and best practices while upholding compliance with statutory, regulatory, and ethical requirements. Maintained expert-level knowledge of health insurance regulations, policies, procedures, and best practices. Performed data entry functions, including claim file updates and forms. Exercised proper judgment and decision making to analyze claims exposure, determine proper action, and appropriately settle claims.

Documented and communicated all claim activity

Cashier/Manager May 1997 - February 2000

Thompson County Market Oconto, WI

Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies. Maintained clean, organized, and well-stocked checkout areas with regular attention to displays. Cashed checks for customers.

Checked customers out and handled cash, checks, and cards. Helped stock shelves

Did some scheduling for employees

Associate's Degree June 2009

University of Phoenix, Phoenix, AZ

GED June 1985

NWTC, Green Bay, WI

Oconto Senior Highschool, Oconto, WI

Did not get diploma. Attended 1980-1984

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