CHERYL KUMIEGA

708-***-****, ad1h9d@r.postjobfree.com, ad1h9d@r.postjobfree.com, Illinois, 60171

SKILLS

• Liquor, beer and wine knowledge

• New hire training

• Hospitality service expertise

• Dining room management

• Staff management

• Suggestive selling

• Engaging personality

• Inventory and ordering of restaurant and bar

PROFESSIONAL SUMMARY

I am truly passionate about showing outrageous hospitality not only to guests but also fellow employees. Professional and personable with a great eye for detail is how I would describe my style. Whether serving an intimate dinner for 2, a party of 15 or a banquet of 100 I always approach each setting with the goal of making each event special and enjoyable. I grew up in this industry and have done everything from dishwashing, serving, bartending, captaining large banquets to managing.I bring experience but am always eager to learn new things and I am willing to help out wherever needed. Restaurants are family and I truly believe when that family helps each other with respect and kindness we can give our guests an extraordinary experience.

EXPERIENCE

Bartender, May 2023 - Current

Harry Carey's Tavern, Chicago,, Illinois

• Promoted warm, fun atmosphere for guests and team members.

• Used beer, wine and cocktail knowledge to make recommendations.

• Operated POS systems and managed bar tabs to track revenue. Balanced efficiency with exceptional service to manage guests in high-volume environment.

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• Maintained thorough understanding of ingredients and preparation of menu items.

• Recommended current products and limited promotions to upsell beverage orders.

• Created specialty cocktails following complex recipes.

• Backed up servers by preparing cocktails for dining area guests. Stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor and bar supplies.

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• Waited on tables in bar area getting both drinks and food for guests Lead server/Bartender/Acting Restaurant Manager, Apr 2021 - Apr 2023

Sorrel River Ranch, MOAB, UT

Greet guests and take order in a timely manner, explaining daily specials and making food and drink recommendations

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• Setting up and breaking all areas of front of house and bar.

• Training all new servers and bartenders

• Event Captain for large banquets and parties

• Both execution and serving of drinks in bar and for restaurant Managing front of house including resolving guest concerns and ensuring the smooth running if a shift.

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Scheduling all front of house staff including servers, bartenders, hosts and dining room assistants.

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• Submitting server tips and support staff tip out to payroll

• Taking inventory of both restaurant and bar and submitting orders to chef Server, Feb 2019 - Nov 2020

Del Frisco's Double Eagle Steakhouse, Los Angeles, CA

• Informed customers of ingredients and allergens to support sensible menu choices.

• Entered orders into computer system to coordinate with kitchen staff.

• Delivered food and beverages promptly to customers.

• Explained details for new menu items and daily specials.

• Processed credit card transactions, gift cards and cash payments.

• Listened to guest needs and responded promptly for personalized service.

• Demonstrated hospitality and customer service while greeting tables.

• Advised customers on proper wine and liquor pairings for different foods.

• Informed kitchen staff of special order requests and dietary restrictions.

• Explained dishes in detail, covering ingredients, flavors and cooking methods.

• Managed orders and payments with POS system.

• Both front and back of house lead for large parties Server, Nov 2017 - Jan 2019

Del Frisco's Double Eagle Steakhouse, Chicago,, Illinois Greeted guests in a courteous and timely describing daily specials and making drink and food suggestions

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• Informed customers of ingredients and allergens to support sensible menu choices.

• Entered orders into computer system to coordinate with kitchen staff.

• Increased bill totals by suggesting drinks, desserts and other add-on purchases.

• Informed kitchen staff of special order requests and dietary restrictions.

• Supported hostess, food delivery and bussing team members with diverse needs.

• Followed up with customers to check on food, drinks and requests.

• Both front and back of house lead for large parties Lead Server, Jan 2014 - Feb 2019

Giordano's Pizza, Chicago,, Illinois

• Coordinated server assignments and schedules on behalf of restaurant management. Trained new servers on foodservice and safety protocols, conflict mediation skills and sales strategies.

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• Used POS system and monitored junior servers' tickets to avoid billing errors.

• Jumped in to handle sidework, deliver food and bus tables to backup servers. Stayed on top of menu changes and upcoming area events to maintain readiness for customer demands.

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• Detailed dining room, table settings and floors to exact specifications each day.

• Delivered expert service to enhance customer loyalty and capture repeat business. EDUCATION

Musical Theater

Columbia College, Chicago, Illinois, May 1996

LANGUAGE

Native

English

REFRENCES

William Conroy- Former executive chef at Sorrel River Ranch, ad1h9d@r.postjobfree.com, 570-***-****

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Holly Curski- Manager at Harry Carey's Tavern, ad1h9d@r.postjobfree.com,

312-***-****

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Jorge Hernandez-Former manager at Del Frisco's Double Eagle Steakhouse,

714-***-****

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