Page * of *

PROFILE HIGHLIGHTS

• More than ** years of hands-on experience with budgeting and

portfolio management including cost analysis, project implementation and deployment

• Keen ability to interpret and evaluate monthly analyses of business trends, including budget variance of financial results and Key Performance Indicators to identify areas of risk and opportunities and provide recommendations

• An approachable and initiative-taking leader who identifies and removes impediments to build cohesive work relationships

• Committed leader with excellent facilitation skills and a unique ability to motivate teams to a common goal

• Talent for guiding process improvement through the adoption of industry best practices and standards

PROFESSIONAL EXPERIENCE

Bachelor of Arts, Counseling

Bible Believers College

Los Angeles, CA

Master of Arts, Religious

Education

Bible Believers College

Los Angeles, CA

Scrum Master/Account Exec III, January 2019 - August 2023 Farmers Insurance Woodland Hills, CA

Scheduled and facilitated standard Agile ceremonies for five teams, including iteration planning, team sync, grooming, retrospectives, and iteration/system demos. Developed and managed annual budget to ensure acheivement of objectives. Worked closely with Human Resources and Senior Management to assign staff to projects according to funding availability and program needs. Responsible for provding quaterly and annual financial statements, activity reports and other financial reports.

Provided oversight for $1.5 million dollar budget, supporting 30+ employees

Quickly advanced from the management of one department to five departments across the US and India

Reduced project delivery times by 50% by implementing a more productive and cohesive process delivery

Responsible for updating monthly financial sheets to track budget expenditures, cash flow and resource allocation

Integral part of the pilot team to evaluate JIRA in comparison to Rally

education

SAFe 6.0 Certified Scrum

Master/Account Exec III

Certificate in Civic

Engagement - University of

Southern California, Los

Angeles, CA

Awarded Agile Team of the PI

for two consecutive PI’s

Awarded Branch of the

Month for three consecutive

quarters based on highest

branch gain and customer

retention

Awards & certifications

Sharp problem solver

Recognizing talent to build

superior teams

Conflict resolution

Subject matter expert on

complex business performance

issues

Implementing and adopting

continuous improvement

practices

Public speaking and

presentations

323-***-****

ad1h9c@r.postjobfree.com

ELTON Financial Planning and Analysis J. PENN Manager skills

Bachelor of Arts, Counseling

Bible Believers College

Los Angeles, CA

Master of Arts, Religious

Education

Bible Believers College

Los Angeles, CA

Page 2 of 2

Director of Customer Experience, August 2015 – August 2018 National Heath Foundation Los Angeles, CA

Developed successful marketing strategies using analytics, competitive analysis and statistical data to grow the organization in Los Angeles and Ventura counties from a 24-bed facility to a 40 bed facility

Exceeded goal for facility occupancy in a 12-month period, which led to the expansion of our program and an increase in utilization by 30%

Led effort to implement CRM system to automate three major manual processes. This implementation increased employee efficiencies by reducing man hours from 8 to 5 on average

Developed standardized documentation of all internal processes and procedures to ensure consistency and aid in expediting the onboarding process for new partners

Responsible for generating quarterly reports for the executive team to evaluate program outcomes allowing them to measure program effectiveness

Managed all partner communications, conflict resolution, and compliance issues

Designed, managed and documented the customer experience journey according to customer lifecycle, need and channel preference.

ELTON Financial Planning and Analysis J. PENN Manager Director of Customer Experience, September 2012 – April 2015 Verizon Wireless Los Angeles, CA

Managed budgets and timelines for medium size financial projects

Prepared sales forecasts, account status reports, and recommendations to enhance account growth and revenue potential for branches in assigned service area

Using sales history, warm lead and account status, prepared a marketing strategy that increased revenue for designated area by 250k

Organized and facilitated team meetings and daily standups which aided in managing scope and deliverables

Assisted team members with removing impediments by understanding the implementation process

Tasked with assisting lower performing associates to increase productivity

Participated in vendor selections and contract negotiations PROFESSIONAL EXPERIENCE cont.

Contact this candidate