EDUCATION

Wake Technical Community College, Raleigh, NC 2024

Paralegal Technology Diploma

University of North Carolina at Pembroke, Pembroke, NC 2013

Bachelor of Science, Mass Communications

Fayetteville Technical Community College, Fayetteville, NC 2011

Associate of Arts, Phi Theta Kappa

TECHNICAL SKILLS

Adobe Creative Suite, QuickBooks, CCTO, MS Word, MS Excel, Lexis+, and WestLaw

EXPERIENCE

Accentuate Staffing Covid-19 Contact Tracer Raleigh, NC 2022-2023

Investigated client needs using motivational interviewing techniques, assessed how to best assist their needs while in quarantine &/or explained isolation protocols & procedures as recommended by the CDC.

Reviewed caller data based on contact/case patient status into CCTO database by verifying protected caller info--in compliance with federal HIPAA regulations.

Performed research and assessed necessary next steps for callers recovering from Covid-19.

Supported clients with education & possible resources for callers as well as collect demographic info to stay aware of communities in need in collaboration with local health departments across the state of NC.

Temporary Solutions, State of NC Administrative Specialist Raleigh, NC 2019 - 2020

Designed, edited & verified the accuracy of Office of State Fire Marshal emergency personnel certification test banks.

Coordinated with fellow team members to ensure text banks were up to code with state requirements according to state audit standards.

GateHouse Media Company Editor/The Paraglide Fayetteville, NC 2018

●Drafted, edited & customized content for weekly military editorial and website with more than 30,000 readers in the Fayetteville/Fort Liberty, NC area and worldwide using Adobe Creative Suite.

●Facilitated weekly meetings with planned stories, and submitted written copy coordinated in Google Documents platform for up-to-the-minute interoffice communications & organization.

●Designed advertisements for Army protocol assignments by request using InDesign and Photoshop.

GateHouse Media Company Copy Editor I Jacksonville, NC 2015 - 2017

●Planned, designed & created newspaper pages/layouts for daily publications using Adobe Creative Suite & MS Office.

●Coordinated with newspapers in order to customize the desired pages to the satisfaction of editors.

●Researched & investigated the most enticing content for readership to encourage growth in newspaper sales.

Fertile Ground Food Cooperative Social Media Manager Raleigh, NC 2016

●Managed social media accounts for the southeast Raleigh community cooperative to generate interest & successfully increased membership 10% using Twitter, Facebook & Instagram in six months.

●Researched & created marketing media for mass distribution using Adobe Creative Suite daily.

●Developed marketing plans to document success in achieving marketing goals.