JENNIFER

BAXTER

WORK EXPERIENCE

CATALYST CORPORATE FEDERAL CREDIT UNION - RICHARDSON, TEXAS

ITEM PROCESSING SPECIALIST 2

**/**/****–CURRENTLY

Daily Responsibilities

Daily Duties (These are done on normal days and when covering for Returns and EOD)

Quickly and accurately key items in the following ques; Priority

MICR

Promptly respond to emails and requests of any kind regarding the following; Training

Batch, file or item information

Meetings

CU requests

Batch or item adjustment help if needed

Assist anyone in needing coverage or research

Actively trying to learn anything available for training Accurately training anyone and providing resources wherever needed for anything requested

Pre-work at home I was trained and gave guidance to fellow co-workers to assist ACH in releasing the nightly files and sending them to the FED. Days that I cover for Returns

Mondays and days following Holidays I do the morning work, daily work and the closing procedures for Returns

Communicate with co-workers quickly and efficiently when taking over Returns Promptly return emails to CU and co-workers with requested information or tasks completed

Research duplicated file warning emails and delete if needed Import incoming files for POD and Returns when available Hourly check the following reports;

99 Files

Unfound Reports

Bad Return Files

Closely observe and respond to all emails pertaining to Returns from the CU’s, managers and co-workers with pertinent information and or corrections on the following;

Duplicates

PROFILE

I am an employee who continually

maintains a positive attitude while

interacting with a demanding

clientele. Serving as the primary point

of contact for both in house, external

house and website queries to

maintain customer satisfaction. And

strives on a daily basis to go above

and beyond the customer’s

expectations of what they consider

EXCELLENT customer service.

CONTACT

PHONE:

409-***-****

EMAIL:

ad1h92@r.postjobfree.com

ADDRESS:

16269 County Road 4197

Lindale, Tx. 75771

Batch or item corrections

Requested research or corrections on outages

Communicate closely with MSR’s and Alloya on unfound and bad files received Key all unfound items for Corporate One

Import key all Return files for 1st shift into DV

Open, key and save 1st shift totals in the Returns Daily Workbooks for Catalyst, Alloya and Corporate One

Extract and key the nightly Return files into DV

Key all pertinent information and balance the nightly Workbooks for Catalyst, Alloya and Corp1

Communicate with co-workers when the books are balanced Save and send the nightly Return files through the following platforms Viewpointe Files

Axway Secure Client

Core FTP

Pull nightly reports and save into the Daily Returns folder Send nightly balancing emails and workbooks to managers and CU’s Days that I cover End of Night

Communicate with co-workers quickly and efficiently when taking over importing files and emails

Promptly return emails to CU and co-workers with requested information or tasks completed

Research duplicated file warning emails and delete if needed Import incoming files for POD and OTC

Closely observe and respond to all emails from the CU’s, managers and co-workers with pertinent information and or corrections on the following; Duplicates

Batch or item corrections

Requested research or corrections on outages

Import all POD and OTC files

Build all POD files and check the cashletters

Balance the 3 Corporate nightly workbooks

Key all pertinent information and balance the nightly Workbooks for Catalyst, Alloya and Corp1

Save and send the nightly Return files through the following platforms Viewpointe Files

Axway Secure Client

Core FTP

Follow closing procedures for End of the night and OTC Pull nightly reports and save into the Daily Returns folder Send nightly balancing emails and workbooks to managers and CU’s TEXAS CAPITAL BANK - RICHARDSON, TEXAS

TREASURY OPS CLIENT SUPPORT SPECIALIST

Daily Responsibilities

Daily Duties

Acts as Subject Matter Expert for Treasury products, services and systems

Provides support on Treasury Products for external clients Provides support on Treasury products, services and systems for Texas Capital Bank sales personnel as needed

Performs testing of ACH file uploads, (Both CSV and NACHA formats) as needed

Performs installs and uninstalls of software (Trusteer and Remote Deposit Capture Software) as needed

Performs troubleshooting of Remote Deposit Capture scanners (Panini, Ideal & Vision X) as needed

Performs testing of Positive Pay issue file uploads as needed Communicates with clients of their designees regarding testing and any format changes needed

Performs installation, testing and ongoing support for Remote Deposit Capture clients.

Provides client training on various Treasury products as needed (onsite and remote)

Acts as a liaison with various Treasury product vendors to facilitate implementation of products such as Account Recon, Lockbox, Positive Pay, Crossroads and etc.

Acts as back-up for both Core Business support and Signature Service support

Performs other duties as assigned

FIRST CONVENIENCE BANK – DALLAS & PORTLAND, TEXAS

ATM, VAULT & ASSISTANT BRANCH MANAGER 7/2015-1/2017 Daily Responsibilities

Daily Duties

Addressed and greeted customers when they entered the branch, assessed their needs and either got them the loan applications or transactions needed or got them to the person whom could help them properly. Maintained and serviced multi cassette Triton ATM

Installed new hardware (Computers, scanners, printers and etc.) as needed

Installed new software as needed for upgrades within the branch Researched new and upcoming loans and financial opportunities for present and future customers

Maintained, ordered and distributed cash throughout the branch as the vault custodian

Filled out and submitted multiple kinds of loans including but not limited to short and long term personal loans with and without collateral, new and used car loans, and gathered information for the submission of home mortgages

Starting with the company as a personal banker 1, I worked fervently to learn and excel at every task that was presented to me. Within 6 months of dedicated work I rose from being a Personal Banker 1, through being a personal banker 2, 3, Vault and ATM Custodian, Supervisor and then finally obtained the role as the Assistant Branch Manager

RAZORBACK CAMPER SALES – HOT SPRINGS, ARKANSAS

PARTS, WARRANTY & INSURANCE MANAGER – 10/2010- 07/2014 Daily Responsibilities

Daily Duties

The sale of insurance jobs was the mainstay of my job duties. All the research and numbers are nothing without a great sales presentation. That included when on site to do insurance research on RV damages including taking pictures needed by the insurance companies, assessing the damage writing up the repair claim and submitting it to the insurance companies for approval

Worked closely with the customers for complete satisfaction on their claim following through with them. From scheduling the repairs, ordering parts requesting and receiving payments for the repairs. So this provided the customer with the service needed to seal the deal on the sale of the repair and contract. Answered and redirected phone calls as needed

Installed multi lined telephone system throughout the office building Installed and maintained multiple computer installations including the following;

Computers (Desktop and laptop)

Scanners

Printers (PC, printer, fax combinations and free

standing multi user printers)

Multi-port networking system

Addressed and greeted customers when they entered the store, assessed their needs and either got them what they needed or got them to the person whom could help them properly. CREATIVE IRON – SULPHUR SPRINGS, TEXAS

CO-OWNER & DESIGNER – 06/200*-**-****

Daily Responsibilities

Daily Duties

I was the co-owner of an ornamental metal company. I worked with the customers on designs for custom work and addressed concerns. This was a sales based position relying heavily on customer service and the ability to sale and maintain customer relations.

REFERENCES

ROBERT BAXTER FACILITIES MANAGER 972-415-229

AMANDA GRISHAM FISERV MANAGER 214-***-****

MICHAEL SOTELO BRANCH MANAGER 214-***-****

ALLENE LONGORIA ASSISTANT BRANCH MANAGER 361-***-**** MORE REFERENCES CAN BE GIVEN UPON REQUEST

JENNIFER

HEARNE-FENTON

DATE OF HIRE 07/28/2015

FIRST CONVENIENCE BANK - DALLAS & PORTLAND, TEXAS

FIRST CONVENIENCE BANK CURRENT AWARDS, EXPERIENCE & PERSONAL GOALS

AWARDS

Sept. 2015 District Employee of the Month

100% on ROCC for opening a new account

Fire & ICE Award

Came up with placing the DMC sticker on the BOB to show the card was activated Chosen to be Branch Mentor

PERSONAL GOALS

I am very grateful to the entire FCB family for giving me the opportunity to grow within this amazing business. So, saying that the more I can help FCB grow, the more I can grow with it. This is not a job for me or a simple promotion. This is the next step in my career in this family business. I will strive to increase sales and profitability by leading and inspiring my team to work diligently and give their all every day in every way! We will push to meet goals and deadlines in timely manners and exceed all expectations. We will get out in our community and visit with the local businesses and groups to build a good rapport to bring in more customers. I will engage my fellow family members in new and exciting team building activities to build our team spirit and keep employee retention high. I will also take every chance I can to be a trusted trainer and coach. The better our team runs as a unit the happier we can make our customers, ensuring customer retention. This is just the first of many amazing opportunities I can not wait to engage in with First Convenience Bank! EXPERIENCE;

BRANCH MENTOR

DIRECT DEPOSIT

GURU

BRANCH SUPERVISOR

VAULT/ATM

CUSTODIAN

MULTIPLE BUSINESS

DEVELOPMENT CALLS

PERSONAL

Strong leadership skills

Strong training/coaching skills

Focused on building relationships to

ensure customer & employee retention

Creative, Imaginative & Focused

Exceeds business & personal goals

consistently

Contact this candidate