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Customer Service Quality Assurance

Location:
Novi, MI
Posted:
November 27, 2023

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Resume:

EVE GILROY

ad1h91@r.postjobfree.com 248-***-**** Wixom, MI 48393

Summary

Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming, and dusting. Supports facility operations by cleaning with professional products, focusing on infection-prone areas such as bathrooms with care and attention to detail. Highly-motivated employee with desire to take on new challenges and adept at working effectively unsupervised. Customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

Guest Relations

Ergonomics and Safety Training

Safe Cleaning With Chemicals

Infection Control

Window Cleaning

Dusting

Laundry Management

Customer Service

Restroom Detailing

Residential Cleaning

Physically Strong

Interior and Exterior Cleaning

English Language Fluency

Focused and Detail-Oriented

Hardworking

Housekeeping

Customer Service-Focused

Vacuuming and Sweeping

Chemical Handling

Teamwork

Customer-Oriented

Cleaning Methods

Quality Assurance

Health and Safety Compliance

Exceptional Time Management

Hospitality Background

Experience

Lockwood of Lyon South Lyon, MI

Housekeeper

06/2023 - Current

Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.

Cleaned bathrooms, including toilets, tubs, showers and sinks.

Changed bed linens and towels, tidied up rooms.

Stocked amenities such as soap, shampoo and toilet paper in guest rooms.

Sanitized all areas of the hotel lobby and public restrooms.

Emptied trash receptacles throughout the property.

Scrubbed kitchen appliances, countertops and fixtures.

Maintained a clean linen closet by folding sheets neatly on shelves.

Responded to requests from guests regarding housekeeping needs.

Followed safety procedures when handling hazardous materials.

Provided information about hotel services upon request from guests.

Observed proper use of chemicals when cleaning various surfaces.

Disinfected telephones, light switches and other frequently touched objects.

Ensured that all health standards were met during cleaning operations.

Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Used cleaning chemicals following proper guidelines.

Cleaned building floors by sweeping, mopping and scrubbing.

Interacted pleasantly with clients and guests when performing daily duties.

Maintained and organized cleaning supplies stock.

Employed deep-cleaning techniques for areas in need of additional sanitation.

Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.

Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.

Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.

Returned rooms to occupant-ready status to satisfy future guests.

Reported any maintenance issues or damage to supervisors immediately.

Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.

Laundered sheets and removed stains to restore linens to pristine condition.

Sanitized and cleaned sinks, mirrors, toilets and showers.

Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.

Adhered to daily cleaning schedules and updated as needed based on demand.

Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.

Supplied extra towels and toiletries when requested to optimize guest comfort.

Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.

Communicated with maintenance team on damages to repair.

Checked inventory for required supplies and made lists for needed cleaning products.

Swept and damp-mopped private stairways and hallways.

Reported damage or theft of hotel property to management.

Monitored cleanliness of lobby, swimming pool and other common areas.

Pat Kearns South Lyon, MI

Private Caregiver

06/2021 - 02/2023

Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.

Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.

Transported clients to doctor appointments, grocery stores, and other necessary destinations.

Performed light housekeeping duties such as laundry, tidying up living spaces and changing bed linens.

Provided emotional support to clients who were dealing with depression or anxiety issues related to aging or health conditions.

Accompanied clients on recreational activities such as walks or trips to the park.

Helped clients with personal needs from exercise to bathing and personal grooming.

Improved patient outlook and daily living through compassionate care.

Made beds, swept floors and sanitized surfaces to support activities of daily living.

Maintained clean and well-organized environment for client happiness and safety.

Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Laundered clothing and bedding to prevent infection.

Education and Training

Plymouth Salem Canton, MI

High School Diploma

05/1980

About Me

I am a proud mother and Grandma! I'm a very loyal, good hearted, hard working woman. I take pride in the fact I rarely miss days of work and I'm more likely to be "too early" than late. I am organized, understanding and good at developing personal relationships with clients. I genuinely build a bond and care for the people I work with and work for.

References

References available upon request.



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