Michelle Coney

*** **** ******** **

Philadelphia, PA. 19144

(m) 215-***-****

ad1h8z@r.postjobfree.com

Objective:

Seeking a challenging position with an organization where my skills and abilities will be optimized and effectively utilized.

Summary of Qualifications:

•Attention to detail and accuracy

•Procurement to Pay

•Procurement

•Understanding of Federal Acquisition Regulation (FAR) requirements.

•Problem solving skills

•Ability to multitask and balance multiple goals and priorities to meet business needs.

•Ability to work in a high production environment

•Ability to read and comprehend drawings

•Understanding the impacts of my work as it relates to other teams and downstream support areas

•Ability to analyze and research data to make and appropriate corrections as necessary

•Sound understanding of system errors and how to resolve efficiently

•Strong verbal and written communication skills

•Excellent customer relations skills

•The ability to work with others in a highly collaborative team environment.

•Ability to work independently to meet business goals

•A/R tasks: Processing business incoming payment transactions, ensuring payment is received for goods bought, recording and organizing invoice information

•Excellent organizational, analytical, written and verbal communication skills

•30+ years of customer service experience

•Microsoft Word, Excel, Power point, Outlook, Sales Force, SAP

Professional Experience:

SDM & Associates - 02/2021 to 02/2023

•Source, negoiate and purchase machinery, tools, raw equipment, packaging materials, parts, services, and/or supplies neccessary for the operation of an organization.

•Compile and analyze statistical data to determine the feasibility of buying products.

•Establish price objectives.

•Evaluate areas of opportunity to leverage material acquisitions and monitor the performance of suppliers.

•Expedite RFQ requirements to meet customer deadlines.

•Process quailified RFQ's upon receipt.

Aetna Life Insurance, PA (various positions) - 11/2004 to 05/2019

Account Manager

•Cultivate strong relationships with brokers by providing telephonic service and sales support focused on retention and growth of existing business within assigned territory and assigned brokers.

•Analyze proposal and renewal rates for reasonability, professionalism and accuracy.

•Make recommendations for plan changes based on rate impact, financial analysis, underwriting principals and business strategy.

•Make outbound calls to brokers and plan sponsors with regards to retention efforts. Build relationships with brokers and plan sponsors.

•Assess customer product portfolio to identify cross sell opportunities.

Broker Liaison

•Assist brokers (both existing and prospective) with pre-sale related questions surrounding the Aetna Small Group products, policies, and procedures.

•Respond to Broker inquiries via an inbound phone queue and email.

•Educated brokers on Aetna's plans, products, and underwriting process.

•Respond to questions while educating the brokers on the status of new cases, as well as assisting them with the use of Aetna’s online quoting tools.

• Facilitate fulfillment of supply requests and respond to general questions.

•Address broker questions regarding mailers, broker briefings, and plan sponsor letters.

•Responsible for cultivating strong relationships with the broker community by providing service and sales support within an assigned territory.

Plan Sponsor Client Representative

•Single point of contact, providing administrative services support.

•Provides high quality customer-focused services using knowledge of procedures and systems to meet and /or exceed external and internal customer satisfaction while educating constituents on Aetna policies and programs.

•Assist with the investigation, analysis and development of solutions to client specific problems.

•Delivers First-Call Resolutions by accurately identifying, researching and resolving issues based on initial phone call, letter or email from external or internal constituents.

•Consulted with other business areas to coordinate the release of eligibility and benefit information.

•Completed enrollment transactions, which included processing changes and terminations through appropriate Aetna systems in a timely fashion; reviewed enrollment information for accuracy Very knowledgeable with MEA and CCI.

Signal Holdings Wayne, PA - 03/2004 to 11/2004

Customer Service Representative

•Primary contact between the customer and the company.

•Responsible for the determination and settlement of insurance claims.

•Maintaining a positive relationship with customers, clients, vendors and all company personnel.

•Filing claims by verbally collecting pertinent information from the customer over the telephone.

•Process and determine insurance coverage on each claim by examining forms, policies and other records as provided by the claimant and other agencies or resources.

•Settles claims according to insurance policy provisions. Forward suspected fraudulent and questionable claims to the appropriate personnel.

Unum Provident Worcester, MA - 01/2001 to 12/2003

Disability Benefits Specialist (Claims Professional)

•Utilize various investigative tools and techniques to identify and evaluate claim information in a fair and objective manner.

•Demonstrate resourcefulness and curiosity to obtain information that is not immediately apparent.

•Made balanced decisions in situations where there are potential adverse consequences.

•Demonstrated ability to influence others in order to reach a proper and constructive conclusion.

•Synthesized and adapted to data gathered, and developed a comprehensive plan that focused on customer service, return to work and claim validation based varying criteria

Earlier Professional Experience

•3Com Corporation, Marlboro, MA; Supervisor, Order Fulfillment 02/98 - 06/01

•3COM Corporation, Marlboro, MA; Order Mgmt. Specialist 08/97 - 02/98

•3COM Corporation, Santa Clara, CA; Sales Support Specialist 05/95 - 08/97

•Bay Networks, Santa Clara, CA; Sr. Customer Service Rep. 03/90 - 05/95

•Bay Networks, Santa Clara, CA; A/R Specialist 08/88 - 07/89

Education:

•H.S. Diploma

•Foothill and Mission College, CA; Business related courses

Contact this candidate