William Culkin

Sr. Business Analyst - Identity Access Management – Operations Manager

Saint Louis, MO 314-***-**** ad1h82@r.postjobfree.com www.linkedin.com/in/william-culkin

Adaptable, innovative, and detail-oriented professional with over 10 years of experience in Business Analysis in the Identity Access Management position and 5 years in Operational Management. Proficient in continuous process improvements and access management. Specialize in analyzing business solutions, building cross-functional teams and implementing critical changes. Passionate business analyst with over a decade of helping banking and insurance evaluate and improve their business lines. Performed gap analysis to identify the area of improvement and suggest a process design.

SKILLS

•Time Management

•Communication

•Adaptability

•Defining Requirements

•Business Process Improvement

•Problem Solving

•Interpersonal Skills

•Creativity

•Leadership

•Interpersonal Skills

•Risk Assessment

•SharePoint

•Microsoft Visio

•Provisioning

•Work Ethic

•Multitasking

•Role Based Access Control (RBAC)

•Teamwork

•Attention to Details

•User Acceptance Testing

•Information Security

PROFESSIONAL EXPERIENCE

Centene Supervisor - Claims Front End Operations May 2022 to Present

Built and managed a team of 35+ staff who documented and keyed first-time medical claims and data processing for authorizations. Performed duties as a supervisor, including department oversight and deployments of the DataCap system.

Recruiting, select and onboarding employees through Workday

Develop and communicated policies and procedures related to claims front-end operations front-end

Establish department goals for performance and deadlines

Oversee work allocation for claims front-end operations, meeting service-level agreements

Monitor and update operational staffing model, production and quality goals through KPIs

Support business initiatives through data analysis, identification of system barriers and production challenges

Diagnose problems and identify opportunities for process redesign and improvement

Perform detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations

Identify ways to enhance performance management and operational reports related to new business implementation processes

Coordinate with various business units and departments in the development of cross-functional training

Case Dental Operations Manager 2019 to 2022

Provided strategic support to Physicians to transform the office into a paperless environment, reducing redundancy and increasing productivity. Overseen daily operations, including patient claims with insurance companies, managing payments, posting to patients’ accounts, resolving balancing issues, vendor management and tracking inventory levels.

Supported the Physician to ensure the office delivered unparalleled patient support

Reviewed contracts and negotiated with vendors; savings of $16K annually

Implemented applications to improve communication with patients and vendors

•Evaluated reports to identify missed opportunities

•Steered the team by focusing on process improvement initiatives

•Formulated, shared and incorporated organizational best practices into business applications

•Reviewed and maintained employee timesheets, coordinated schedules and processed payroll

•Reconciled cash and credit card balance sheets against company bank statements

•Hired, onboarded, trained, coached, and retained world-class team members

Insight Global/Wells Fargo Business Analyst 2019 to 2019

Essential in validated application access while transiting the application to an Identity Access Management platform

•Worked closely with IT, consolidating several applications to an IAM Platform

•6-month contract position with Insight Global working at Wells Fargo

State Farm Bank Bank Business Analyst III - Identity Access Management 2008 to 2018

Specialized in Identity Access Management. Vital in creating the Identity Access Management team, centralizing all bank applications into one department. Acted as the liaison between vendors, business partners and technical personnel to ensure a mutual understanding of processes when onboarding new applications and reviewing security.

•Illicit, Identify and analyze business requirements, established scopes and objectives

•Determined the best strategy for supporting business initiatives

•Identified ways to enhance performance and operational reports

•Advocated strong key essential controls risk management and performed various system configuration activities to certify that applications meet the organization’s security requirements

•Developed security matrices, standard access approval process, separation of duties and administrative procedures for internal and external applications using scope, strategies and risk assessment requirements

•Created department policies and procedures and performed annual reviews

•Provisioned access for new employees; Removed employee access after transfers or terminations; Conducted detailed analysis of projects recommended potential business solutions and assisted with implementation

•Onboarded new applications to the organization and provisioned access for new employees; Removed employee access after transfers or terminations; Conducted detailed analysis of projects recommended potential business solutions and assisted with implementation

•Performed gap analysis to identify areas of improvement and suggested new process designs

•Constructed process flows to show the impact of a project

•Conducted quality control and assurance activities related to user access administration for multiple systems

•Completed quarterly audits and annual role certifications according to their security risk

•Mentored colleagues and provided 2nd level of support, coordinated efforts between various stakeholders

•Prepared disaster recovery plans for 4 different departments and conducted annual exercises

State Farm Bank Bank Supervisor 2001 to 2008

Supervised the Home Equity Loan Funding and Consumer Loan Department. Reviewed documents to ensure accuracy. Supported business results and employee development.

Built and managed a staff of 20 loan Home Equity and Consumer Loan Processors

Developed procedure and operational/technical guidelines for Home Equity and Consumer departments

•Utilized strong prioritization skills and analytical ability

•Monitored department workflow and amended processes according to business needs

•Increased department revenue by suggesting a system alteration, saving $409K annually in employee production

EDUCATION

•McKinley High School

•Business Analyst Program – State Farm Bank 2010

•Management Program – State Farm Bank 2008

ACHIEVEMENTS

•Received a “BEST” Award for providing Outstanding Customer Service

•Recognition for “Streamlining Work Processes” in Eliminating Waste and Cost

•Recognition for “Streamlining Work Processes” in Creating a Better Communication Tool

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