Kristin Heiss-Erbrick

I am a motivated and organized individual seeking a supervisor position within Patient Access and Performance Management to support team members using professional communication, organizational management, and excellent customer service skills.

I have spent time in my career educating and facilitating workshops for new hire orientation, customer service and medication administration. I have worked with teams creating and implementing standard workflows for new processes within the companies. I train staff members and participate as a key component in the new employee on boarding processes in several positions.

11/2020-Current

Scheduling Operations Specialist

Lehigh Valley Health Network- Patient Access Performance Management

Training and Education including New Hire Orientation and Colleague Retraining

Creating and maintaining supporting documents and resources specific to education

Developing and maintaining relationships with Physician Scheduling and MSK leadership

03/2018-11/2020

Access Coordinator

Lehigh Valley Physician Group- Strategic Operations

Transitions new patients to the new providers schedule

Manages “ready to schedule” Work queue

Conducts daily review of open slots and strategic double booking

Assists new patient scheduling workflow- Scripting, utilization metrics, and service promises

Daily monitoring of lag metrics and barriers

Daily huddle and access daily metrics

Assess referral tracking based on reports

Educates on direct scheduling and referrals being properly ordered for specialties and ancillaries

Educate frontline staff

Office Coordinator/PSR

Lehigh Valley Physicians Group- Neurosurgery

Assists manager in daily operations to coordinate team schedules

Building and managing provider templates and overbooking opportunities

Training front office staff

Registering new patients

Verifying insurances and chart prepping

Scheduling diagnostic testing and referrals

09/2017- 03/2018

Scheduling Coordinator

Diakon Lutheran Social Ministries

Schedules, coordinates, distributes, and provides continuous updating of nursing departments staff schedules within parameters and staffing requirements

Enters, reviews, and maintains time and attendance records/ payroll information

Reviews payroll and submits to payroll department

Assist with filling vacancies due to call offs and open positions

Conducting initial phone interviews for prospective New Hires

Implementing the standard workflow for all new employees for the scheduling department during the on boarding process

12/2013-09/2017

Wellness Coordinator

Country Meadows of Allentown

Supports clinical staff

Facilitating medication administration trainings per DOH standard

oReview and renew all training materials associated with recertification per DOH

Scheduling physician appointments and transportation

Creating and breaking down medical charts

Reviewing medical charts and documents for accuracy and completeness

Tracking employee’s education and licensure

Calling and Scheduling New hire interviews for Director of Nursing

Filing and all other related clerical duties

10/2008-12/2013

Intake/Dispatch Coordinator/EMT

Erbrick Medical Transport:

Triaging all incoming calls

Scheduling routine and emergent transports via standard protocol

Insurance coding and billing

Generating statements for patient payment

Employee scheduling and payroll

Employee tracking and verification of licensure

Community outreach

oEducation of services and opportunities

Education:

University of Arizona- Global Campus

08/2020-Current

Graduation Date- 06/2024

Major: Healthcare Administration with a Concentration in Public Relations

Current GPA 3.91

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