Robert M. Royster

* ******* *****

Camp Hill, PA 17011

ad1h7s@r.postjobfree.com

717-***-**** (home) or 717-***-**** (cell)

EXPERIENCE

CLERK 3 DEPARTMENT OF STATE, HARRISBURG, PA

May 2015 – Present

Reviews submitted business applications to ensure they comply with Corporation Bureau policies and procedures.

Applies state regulations through investigative work to determine if the business application includes the appropriate criteria to obtain approval letters from other state agencies to register the business’s name.

Prepares and mails out approval or rejection letters for submitted applications.

Answers telephone inquiries and assists customers with business application filings following State law and Bureau guidelines.

CLERK 2, DEPARTMENT OF STATE, HARRISBURG, PA

February 2004 – June 2007 and July 2010 – May 2015

Performed independent clerical and office support within the Cash Management/Customer Service Division.

Opened and sorted mail, input information from business applications into computer tracking system, verified business/corporation filing information and corrected any errors.

Reviewed images for completeness, prepared and mailed rejection letters when applications are incomplete, incorrect or missing required information.

Scanned documents into main computer system, answered telephone calls and assisted the public with business application filing information in accordance with State law and Corporation Bureau policies and procedures.

ADMINISTRATIVE ASSISTANT, UNITED HOUSE OF PRAYER, HARRISBURG, PA

January 2006 – April 2008

Provided administrative support to the Pastor by managing the calendar, scheduled meetings and guest speaker appearances, made travel arrangements, and set up programs locally and throughout the church’s national organization in other cities and states.

Prepared weekly and monthly attendance reports for the Elder Board to provide to the Pastor and State Chairman.

Tracked and reported on Youth Department activities/programs, and assisted with organizing and participating in various church fundraisers.

Clerk 2, DEPARTMENT OF STATE, HARRISBURG, PA

June 2007 – July 2010

Processed Governor and non-Governor appointments to positions on various commonwealth boards, committees, and commissions.

Kept a filing system of oaths of office for Governor appointed positions.

Processed certifications and apostils of documents for foreign countries.

Assisted with campaign finance by processing documents for commonwealth elected legislators as required by State law.

Assisted with the processing of the registration of notaries within the State of Pennsylvania, and worked with all the county election boards.

CLERK 1, TEMPORARY CLERICAL POOL, HARRISBURG, PA

July 2003 – February 2004

PA Department of State, PA Open for Business:

oInput incoming online business registrations.

oKept accurate account of credit card transactions using Microsoft Excel spreadsheets and reconciled the transactions using the Sure Pay Manager.

oAnswered customer calls to assist with their online business applications.

oFollowed up with customers to ensure proper processing of payments.

PA Department of Labor & Industry, Bureau of Unemployment Compensation:

oProcessed Unemployment Compensation 2A forms submitted for various state businesses.

EDUCATION

Harrisburg High School, Harrisburg, PA, Graduated1990

Harrisburg Area Community College, Harrisburg, PA, 2008-2009

SKILLS

Data entry, typing, use of various Internet programs, and Microsoft Office Products.

Problem solving, excellent Customer Service via telephone, email or in person, and multitasking whenever necessary.

Comprehension and implementation of laws, policies and procedures, works well with others, very motivated, eager to learn new tasks, and wants to be challenged.

Contact this candidate