Sikiea Davis

Support Specialist

Kansas City, MO 64114

ad1h7b@r.postjobfree.com

+1-816-***-****

Health care and customer service representative with over 10 years of experience in telephone customer service, including sales, tech support, customer care and healthcare settings. Familiar with major customer service software, conflict resolution and possess a positive attitude. Aiming to use my skills to effectively fill a role within your company. Authorized to work in the US for any employer

Work Experience

Patient Care Technician

DaVita - Olathe, KS

July 2023 to Present

Working with dialysis patient. Setting up there machine to prepare them for treatment. Monitoring patients and checking vitals. Also disconnecting patients and the end of procedure. Obtaining labs as needed by the physician and educating patients to ensure quality of life during dialysis. Phlebotomy Technician

Providence Medical Center - Kansas City, KS

August 2022 to July 2023

Performing venipuncture procedures on inpatient and outpatient patients throughout the hospital. Processing lab specimens during downtime. Answering calls from patients and various staff throughout the hospital regarding appointments or information regarding patients tests. Phlebotomist/Lab Assistant

Overland Park Regional Medical HCA - Overland Park, KS April 2022 to August 2022

• Collects overnight draws

• Arrange runs and nurse draws

• Rapidly responds to all codes and trauma

• Enter specimens collected

• Assist other phlebotomist to accurately and efficiently collect venipunctures for testing Remote-Client Care Representative

Ascend Learning & Educational Consulting - Leawood, KS March 2021 to April 2022

Took inbound calls and chats at a high volume Assisting students, instructors, and directors with account assistance. Offered expertise navigation to pre and existing nursing students regarding preparation, scheduling and product support

Laboratory Specimen Processor (Covid)

Viracor Eurofins - Lees Summit, MO

December 2020 to February 2021

• Demonstrate data entry proficiency with the Information Management System and other specimen tracking system

• Label samples for accuracy

• Use and maintain applicable sample storage materials

• Complete correction request as needed

• Adhere to all quality and safety standards

Remote-Customer Support Representative

CDC Info - Kansas City, MO

October 2019 to November 2020

• Promptly responded to general health and Covid-19 inquires from callers via phone

• Resolved health questions and informed information directly from CDC info and state health department databases

• Escalated complex inquires to correspondents via email DIY Product Support Specialist

H & R Block - Kansas City, MO

November 2016 to April 2019

• Handled inbound product inquires from tax clients via phone and patiently walked them thru basic product troubleshooting during tax season

• Provided proper product knowledge and navigation to assist clients to complete their taxes

• Upgraded products based off clients needs as well as offering additional services Phlebotomist

Octapharma - Independence, MO

June 2014 to July 2016

• Obtained blood samples for medical testing through venipunctures

• Set up plasmapheresis machines daily

• Followed infectious control and safety procedures in carrying out daily phlebotomy functions

• Built trust and minimized donor discomfort during venipuncture procedures while effectively collecting plasma

Phlebotomist

CSL Plasma - Kansas City, MO

May 2010 to April 2016

Setting up machine, performing scheduled calibrations, performing opening and closing duties. Providing venipunctiors for plasma pheurus.

Service and Support Agent

T-mobile - Overland Park, KS

August 2011 to May 2014

• Received inbound calls from clients who needed support with mobile accounts

• Made request for account changes

• Evaluated needs and offered support or service to accommodate customers

• Offered expect resolutions of conflicts, issues and concerns Education

Certified in Phlebotomy

Penn valley community college - Kansas City, MO

September 2006 to April 2007

Associate's degree in General Studies

Johnson County Community College - Overland Park, KS August 2004 to December 2006

High school diploma or GED in General Studies

Park Hill South High School - Riverside, MO

September 2000 to May 2004

Skills

• Customer Service

• 10+ years Clerical

• 10+ years Sales

• 10+ years Communication

• 10+ years

• Account Management

• Cold Calling

• Order Entry

• Sales Support

• Tax Experience

• Technical Support

• Upselling

• Phlebotomy

• Venipuncture

• CRM Software

• SAP

• Laboratory Experience

• Software Troubleshooting

• Troubleshooting

• Corporate finance

• Crisis intervention

Certifications and Licenses

ASCP Certification

CPR Certification

May 2023 to May 2025

Assessments

Administrative assistant/receptionist — Completed

February 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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