Customer Service Support Specialist
Resume:
Sikiea Davis
Support Specialist
Kansas City, MO 64114
***********@*****.***
Health care and customer service representative with over 10 years of experience in telephone customer service, including sales, tech support, customer care and healthcare settings. Familiar with major customer service software, conflict resolution and possess a positive attitude. Aiming to use my skills to effectively fill a role within your company. Authorized to work in the US for any employer
Work Experience
Patient Care Technician
DaVita - Olathe, KS
July 2023 to Present
Working with dialysis patient. Setting up there machine to prepare them for treatment. Monitoring patients and checking vitals. Also disconnecting patients and the end of procedure. Obtaining labs as needed by the physician and educating patients to ensure quality of life during dialysis. Phlebotomy Technician
Providence Medical Center - Kansas City, KS
August 2022 to July 2023
Performing venipuncture procedures on inpatient and outpatient patients throughout the hospital. Processing lab specimens during downtime. Answering calls from patients and various staff throughout the hospital regarding appointments or information regarding patients tests. Phlebotomist/Lab Assistant
Overland Park Regional Medical HCA - Overland Park, KS April 2022 to August 2022
• Collects overnight draws
• Arrange runs and nurse draws
• Rapidly responds to all codes and trauma
• Enter specimens collected
• Assist other phlebotomist to accurately and efficiently collect venipunctures for testing Remote-Client Care Representative
Ascend Learning & Educational Consulting - Leawood, KS March 2021 to April 2022
Took inbound calls and chats at a high volume Assisting students, instructors, and directors with account assistance. Offered expertise navigation to pre and existing nursing students regarding preparation, scheduling and product support
Laboratory Specimen Processor (Covid)
Viracor Eurofins - Lees Summit, MO
December 2020 to February 2021
• Demonstrate data entry proficiency with the Information Management System and other specimen tracking system
• Label samples for accuracy
• Use and maintain applicable sample storage materials
• Complete correction request as needed
• Adhere to all quality and safety standards
Remote-Customer Support Representative
CDC Info - Kansas City, MO
October 2019 to November 2020
• Promptly responded to general health and Covid-19 inquires from callers via phone
• Resolved health questions and informed information directly from CDC info and state health department databases
• Escalated complex inquires to correspondents via email DIY Product Support Specialist
H & R Block - Kansas City, MO
November 2016 to April 2019
• Handled inbound product inquires from tax clients via phone and patiently walked them thru basic product troubleshooting during tax season
• Provided proper product knowledge and navigation to assist clients to complete their taxes
• Upgraded products based off clients needs as well as offering additional services Phlebotomist
Octapharma - Independence, MO
June 2014 to July 2016
• Obtained blood samples for medical testing through venipunctures
• Set up plasmapheresis machines daily
• Followed infectious control and safety procedures in carrying out daily phlebotomy functions
• Built trust and minimized donor discomfort during venipuncture procedures while effectively collecting plasma
Phlebotomist
CSL Plasma - Kansas City, MO
May 2010 to April 2016
Setting up machine, performing scheduled calibrations, performing opening and closing duties. Providing venipunctiors for plasma pheurus.
Service and Support Agent
T-mobile - Overland Park, KS
August 2011 to May 2014
• Received inbound calls from clients who needed support with mobile accounts
• Made request for account changes
• Evaluated needs and offered support or service to accommodate customers
• Offered expect resolutions of conflicts, issues and concerns Education
Certified in Phlebotomy
Penn valley community college - Kansas City, MO
September 2006 to April 2007
Associate's degree in General Studies
Johnson County Community College - Overland Park, KS August 2004 to December 2006
High school diploma or GED in General Studies
Park Hill South High School - Riverside, MO
September 2000 to May 2004
Skills
• Customer Service
• 10+ years Clerical
• 10+ years Sales
• 10+ years Communication
• 10+ years
• Account Management
• Cold Calling
• Order Entry
• Sales Support
• Tax Experience
• Technical Support
• Upselling
• Phlebotomy
• Venipuncture
• CRM Software
• SAP
• Laboratory Experience
• Software Troubleshooting
• Troubleshooting
• Corporate finance
• Crisis intervention
Certifications and Licenses
ASCP Certification
CPR Certification
May 2023 to May 2025
Assessments
Administrative assistant/receptionist — Completed
February 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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