Customer Service Banquet Server

CHRIS CORTEZ

Seaside, CA 831-***-**** **************@*****.***

Professional Summary

Dependable food server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers.

Energetic Cocktail Server with strong wine, spirit and craft beer knowledge. Accustomed to balancing quality with efficiency in high-volume service environments. Trained in friendly customer service with proven bartending skills.

Skills

Bar Terminology

Professional Relationships

Customer Service and Rapport

Safe Food Handling Standards

Menu Memorization

Food and Beverage Pairings

High-Volume Dining

To-Go Order Preparation

Station Cleaning supporting team

Banquet Service Skills

Work History

Restaurant Team Member 01/2020 to 08/2022

El Torito Restaurants – Monterey, CA

Greeted guests pleasantly and answered menu questions.

Operated register to process payments and collect cash payment for order totals.

Arrived to work in uniform and presentable in appearance to meet restaurant standards.

Trained new employees by demonstrating tasks and coaching during daily activities.

Restaurant Server 03/2019 to 11/2020

River City Brewery Restaurant – Wichita, KS

Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Greeted new customers, discussed specials and took drink orders.

Kept server areas clean and stocked to increase efficiency while working tables.

Stayed up-to-date on menu changes to help customers make food choices.

Utilized spirits knowledge of wine, cider and beer to increase daily beverage sales.

Food Server/On-Call Banquet Server 01/2019 to 11/2020

Rolling Hills Country Club – Wichita

Cultivated warm relationships with regular customers.

Explained menu items and suggested appropriate options for food allergy concerns.

Elevated customer satisfaction through followup and enthusiastic customer service.

Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Organized and replenished supplies at food stations to optimize team performance.

Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Food and Beverage Server 02/2016 to 03/2020

Hanger One Restaurant – Wichita, KS

Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.

Provided courteous, friendly service while multitasking in fast-paced environment.

Anticipated customer needs and responded accordingly to increase customer satisfaction.

Used point-of-sale systems and completed end-of-shift paperwork accurately.

Education

High School Diploma 09/2017

Monterey High School - California - Monterey, CA

4.0 GPA

Extracurricular Activities: Wresting and seasonal sports

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