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Cyber Security Customer Service

Location:
Greensboro, NC
Posted:
November 27, 2023

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Resume:

Freddy Ongolo

Concord, NC ad1h6r@r.postjobfree.com 704-***-**** www.linkedin.com/in/lohako-ongolo

EDUCATION

UNC Greensboro, Greensboro, NC, May 2024

Bachelor of Science in Information Systems Management Major GPA: 3.3, Cumulative GPA: 3.31

EXPERIENCE

Business Programming Project, Greensboro, NC, May 2023 Develop a web application to meet the needs of the business

● Permit the user to look for items using a number of criteria

● Implement a portal for customers to log in and modify the details pages for the customer X-Culture Global collaboration, May 2023

● In an international effort combining experiential learning and business consulting, 5,157 MBA students from 125 institutions and 42 nations across six continents took part.

● Develop a market expansion strategy, including the analysis of the competitive position of the client company

● Leading 5 people every week

Freelance Teamwork Project, Greensboro, NC, October 2021 Cyber Security Community Challenge, City of Greensboro

● Directed a team of 7 for Greensboro cyber security community challenge.

● Analyzed cyber-attack of the school systems solution. Cashier, Concord, NC, July 2022 – Present

Lowe’s

● Supervise 3 new employees and provided on job training for new hires.

● Maintain employed technology systems to locate products or place online customer orders.

● Implement new customer service strategies, increasing customer satisfaction by 9% in 3 months. Youth Leader, Charlotte, NC, July 2022 – August 2022 Hand of God Ministry

● Created program for 20 kid’s volunteers, for bible study every Sunday.

● Planned and led volunteer activities for hand of God ministry that focused on youth engagement, event planning, recreational activities, and networking meals. Cashier, Concord, NC May 2021 – December 2021

Harris Teeter

● Developed positive working relationships with co-workers.

● Managed backup inventory ordering and shelf stocking.

● Answered questions about store policies and addressed customers about store performance. SKILLS

Computer Hardware Knowledge

Adobe Systems Adobe Creative Cloud

Languages: French, Lingala(Fluent)

Microsoft Office Word, Excel, and PowerPoint

CERTIFICATES

Microsoft Technology Associate, May 2021 – May 2026 Software Development, May 2021 – May 2026

X culture Global Collaboration, May 2023



Contact this candidate