Customer Service Store Management

Kimberly Anne Palermo

*** **** ****

Glenolden, Pa 19036

Cell: 484-***-****

ad1h60@r.postjobfree.com

WAWA Customer Service Supervisor 484-***-**** January 2015 – Present 2306 Mac Dade Boulevard

Holmes, PA 19043

• Ensure exceptional customer service is being delivered. Respond to and solve customer inquiries and solicit customer feedback and input.

• Participate with store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.

• Provide direction, motivation, and coaching for associates during the shift.

• Ensure the 24/7 execution of all customer service programs and processes.

• Ensure execution of established safety, security, quality and store operations policies, procedures and practices. Responsible for all cash processes which include deposit preparation, lottery, gift cards, and checks.

• Complete cash and lottery processes.

• Responsible for maintaining accurate level inventory to maximize sales; perform cycle count and orders.

• Check with vendors.

• Recognize associates and celebrate accomplishments.

• Work well individually as well as in a team environment. Excellent customer service skills.

• Excellent relationship building and leadership skills

• Ability to defuse issues using de-escalation and problem-solving techniques.

• Perform physical behaviors repetitively throughout the shift: standing, walking, handling, reaching horizontally and grasping firmly, reaching above and below waist. Academy Park High School Graduated June 2015

Penn State Brandywine, Nursing Program 2015 - present REFERENCES

Professional- Tammy Opperman

Professional- Nancy Murray

AMC Marple Theatre 610-***-**** January 2013 – January 2015 400 S. State Road

Springfield, PA 19064

• Supervised and coordinated operations of the theatre to achieve AMC Goals.

• Provided leadership and development and communicated expectations to all associates in a professional and safe work environment.

• Sold tickets and gift cards to customers. Informed guests about featured films and rewards programs.

• Communicated clearly and worked effectively in high volume setting.

• Responsibilities included, preparing and serving concession items to customers, cleaning the concession area and assisting with other theatre functions during peak hours.

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