KAREN BROOKS

*** **** ***, ******, ** *****

ad1h5w@r.postjobfree.com - 559-***-****

Objective

Seeking a position as an Executive/Administrative Assistant utilizing exceptional organizational and communication skills to make a positive contribution to the organization.

Skills

•Extensive computer training, Microsoft office including, Office 365, Word, Excel, and PowerPoint

•Ability to multitask and learn new concepts quickly; works well under pressure, thrives in deadline-driven environments, proficient at communicating ideas clearly and effectively.

•Excellent attendance record

•Excellent customer service and interpersonal skills. Works exceptionally well with diverse population.

•Maintains 100% confidentially at all times.

•Type 55 wpm

•Proficient 10 Key

•Certificate of Completion – Microsoft office suite 2016

Education

•Graduate of Four Dwellings High School, Birmingham, England.

Reedley College - 2012

•Management / Managerial Assistant Certificate

Reedley College / Fresno City College - 2012

•AS General Business –

•Planning on finishing my bachelor’s degree in Communications

Career

Community Regional Medical Center (CRMC) Executive Secretary – Rehab.

March 2020 to 10/2022

•Supports Rehabilitation Director and 6 Rehab managers.

•Orders all office supplies for departments

•Answers phones in a professional manor and directs calls appropriately.

•Schedules meetings and takes minutes.

•Schedules Zoom meetings

•Orders food

•Manages Physician time cards and creates check requests for Physicians

•Manager and keeper of 160 Policies

•Initiates renewals for Physician contracts and vendor contracts

•Assists in various projects for Therapy staff

•Reconciles department P-Card with Wells Fargo.

•Creates Support group flyers monthly for Brain Injury, Stroke, and Spinal Cord Injury. Sends to print shop for processing and mailing.

•Creates department newsletter quarterly.

•Goes above and beyond to make sure the department has the tools it needs to succeed.

United Health Sciences University - October 2019 – March 2020 Assisted Physicians

Booked Travel Reconcile Expense cards

•UCSF Fresno, Pediatrics – Administrative Assistant II– May 1st - (temp)

•Worked with various elements of Fresno Med Hub, and other internal systems.

•Maintains lecture schedule/attendance

•Orders all food

•Books rooms/conferences

•Creates agenda/transcribes meeting minutes

•Distributes all mail

•General office duties

•St. Agnes Medical Center– Administrative Assistant – ED department 10/2015 – 1/2019

•Booked air/travel arrangement for Director conferences – reconciled P-Card

•Maintained director calendar and schedule of events

•Ordered office supplies/equipment /hospital required forms – maintained par levels for ordering

•Developed agenda and transcribed minutes for various meetings

•Maintained employee timecards/ran differential over time reports/tardy reports/ absence reports.

•Scheduled interviews for potential new hires/maintained all files for over 180 employees/created maintained data base of expiration of certifications for nurses and Techs/Maintained new hire

welcome board.

•Typed correspondence letters and sent to patients for follow-up instructions

•Responded to Director request and employee e-mails in a timely manner, and always maintained professional phone etiquette within any situation.

•Organized and coordinated team building events.

Pelco by Schneider Electric- 1994 - 2014

Customer Care Specialist III 2008-2014

•Addresses up to 300 incoming customer calls per day in a professional and timely manner.

•High volume of data entry – proofread customer orders for accuracy

•Researches, evaluates and solves all customer inquiries, while maintaining customer database

•Managed Company calendar for in-house employees

•Took minutes for department meetings

Sales National Accounts – Strategic Accounts Support Specialist 2006-2008

•Coordinated administrative functions for the National Account team and sales reps

•Assisted in preparing contracts and sales proposals for customers

•Established reports to track products throughout the United States and the World

International Sales Department 2005-2006

•Entered incoming international sales orders into Pelco in-house system for processing

•Expedited product, negotiated ship dates, sorted, filed and mailed out customer invoices

•Supported account specialists as needed

Production Department 1994-2005 – Team Leader production line.

•Wired and soldered pc boards

•Maintained production flow online to meet daily goal

•Coached and mentored temps and new hires online

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