Janell Priddy

Bakersfield, CA *****

ad1h5t@r.postjobfree.com

+1-661-***-****

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry- level Insurance/CSR/Receptionist position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Work Experience

Receptionist

Envy Salon & Tanning - Bakersfield, CA

November 2022 to Present

Confirmed appointments, communicated with clients, and updated client records. Kept reception area clean and neat to give visitors positive first impression. Answered phone promptly and directed incoming calls to correct offices. Handled cash transactions and maintained sales and payments records accurately. Answered central telephone system and directed calls accordingly. Restocked supplies and submitted purchase orders to maintain stock levels. Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Collected Rent payments, processed transactions and updated relevant records. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Monitored and screened visitors to verify accessibility to inter-office personnel. P & C Agent

Istaffpros Staffing - Bakersfield, CA

November 2020 to July 2021

Resolved caller issues quickly and thoroughly.

Informed clients of policies and procedures.

Obtained client information by answering telephone calls. Child Caregiver

Chad & Melissa Brown - Bakersfield, CA

October 2014 to October 2018

Maintained effective schedule balance between rest periods, active play, and instruction. Assisted in potty training and other daily hygiene activities to support child development. Facilitated learning through play, stories and outdoor activities for successful child outcomes. Utilized positive reinforcement techniques to encourage good behavior. Led children in creative, athletic, and educational activities while maintaining safe and orderly group. Read stories, sang songs and facilitated creative play. Implemented daily routines and activities to stimulate and engage children. Used positive reinforcement techniques to promote patience and other good behaviors in children. Assisted in potty training and toilet hygiene.

SR Underwriter Sales & Service

Personal Express Insurance - Bakersfield, CA

February 1994 to February 2014

Resolved customer service issues using company processes and policies and provided updates to customers.

Responded to 30-50 customer calls and emails to answer questions about products and services. Engaged clients in person and over phone to answer questions and address complaints. Informed customers of product, price and policy changes to educate on issues and resolve concerns. Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Investigated and resolved customer inquiries and complaints quickly. Exhibited high energy and professionalism when dealing with clients and staff. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Followed up with customers about resolved issues to maintain high standards of customer service. Educated customers about billing, payment processing and support policies and procedures. Promptly responded to inquiries and requests from prospective customers. Education

High School Diploma in business and work experience South High School - Bakersfield, CA

June 1972

Skills

• Expense Reporting Data Inputting

Multi-Line Telephone Systems Reminder Calls

Mail Handling Making Appointments

Reception Desk Management Greeting and Seating Clients Bank Deposits Customer and client relations

Contact this candidate