General Manager Office
Resume:
Miki Fritz
Tulsa, OK
ad1h55@r.postjobfree.com
Work Experience
Area Director of Operations
Scooter's Coffee
October 2021 to Present
Built culture of employee motivation and active engagement through targeted monthly goals and accountability systems with positive reinforcement. Established operational guidelines and identified opportunities for improvement. Recognized employees for demonstrating excellent service resulting in increased company morale. Successfully improved employment turnover through creating incentive and training programs. Reviewed financial statements and sales or activity reports to measure productivity or goal achievement. Implemented successful business strategies to increase revenue and target new markets. Structured HR consulting services to support franchisees during organizational developments and changes.
Self Employed Owner/Operator
Okie Dokie Sweets
April 2020 to Present
Managed food preparation, guest interaction, quality control and customer relations. Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
Trained workers in food preparation, money handling and cleaning roles to facilitate operations. Developed successful marketing plans to increase sales and profits while managing costs. Created unique recipes for each individual target market. Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Multi-Unit General Manager
Black Gold Group
February 2016 to October 2021
Remained calm and professional in stressful circumstances and effectively diffused tense situations. Resolved customer inquiries and complaints requiring management-level escalation. Mediated conflicts between employees and facilitated effective resolutions to disputes. Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Analyzed business performance data and forecasted business results for ownership. Evaluated individual and team business performance and identified opportunities for improvement. Optimized profits by controlling food, beverage and labor costs. Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank. Office Manager
Dr. Jeanne Edwards
May 2012 to February 2016
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Administered payroll and maintained proper documentation of employee personnel. Managed, scheduled and coordinated office functions and activities for employees. Used judgment and initiative in handling confidential matters and requests. Coded and entered daily invoices with in-house accounting software. Elevated customer satisfaction ratings by promptly resolving client and case issues. Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Catering Director
Philbrook Museum of Art
July 2009 to May 2012
Worked with clients one on one to create enticing catering menus for array of events from weddings and christenings to work parties and holiday meals.
Monitored staff members at catering events and functions, providing in-depth instructions ahead of time. Developed and cultivated lasting relationships within community, promoting business opportunities through effective communication and interpersonal talents. Brought in new business opportunities, helping to drive catering revenues and achieving quarterly and yearly goals.
Worked with chefs to prepare custom menus, special meals and featured beverages. Scheduled, organized and led food tastings to facilitate selections and surpass expectations. Analyzed market trends and competitor deals for attractive proposal preparation. Worked in close collaboration with team members to ensure customers received high-quality service. Education
B.B.A.
Northeastern State University
August 2005 to May 2009
Skills
• Forecasting
• Budgeting
• Strategic Planning
• Profit & Loss
• Quality Assurance
• Labor Cost Analysis
• Accounting
• Management
• Payroll
• Human Resources
• Human resources
• Payroll
• Office management
• Accounting
• Customer service
• Mentoring
• Profit & loss
• Marketing
• Sales
Assessments
Office manager — Proficient
June 2023
Scheduling and budgeting
Full results: Proficient
Attention to detail — Proficient
June 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Sales skills — Proficient
June 2023
Influencing and negotiating with customers
Full results: Proficient
General manager (hospitality) — Proficient
June 2023
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Work style: Reliability — Proficient
June 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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