Customer Service Salt Lake
Resume:
A
Claudia
Avalos
ad1h51@r.postjobfree.com
m
Salt Lake City, UT 84116
SUMMARY
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale- building techniques to maximize employee engagement and performance. SKILLS
Product and Service Knowledge
Documentation and Reporting
Goal Setting
Scheduling and Coordinating
Teamwork and Collaboration
Problem Resolution
Work Planning and Prioritization
Complex Problem Solving
EXPERIENCE
Assistant Manager
Salt Lake, UT
La truck repair / Feb 2022 to Sep 2022
Directed and led employees, supervising activities to drive productivity and efficiency. Provided excellent service and attention to customers when face-to-face or through phone conversations.
Organized schedules, workflows and shift coverage to meet expected business demands.
Enforced company policies and procedures to strengthen operational standards across departments.
Permanent Makeup Artist
Taylorsville, UT
Self Employed/ Jul 2019 to Current
Customized styles, services and products to suit client needs and maintain customer satisfaction.
Suggested styles and treatments based on clients' needs and appearances. Responded to customer inquiries by phone, email and in person. Offered complementary makeup consultations to individuals to promote key product lines.
Cake Decorator
Lehi, UT
Macy's bakery / Jan 2021 to Apr 2022
Answered phone calls, put in orders and handled customer disputes or complaints. Cleaned display cases, utensils and working spaces to keep sanitary work environment. Assembled, prepared, decorated and frosted average of [Number] cakes per shift. Used pastry bags and tips to pipe messages and decorative roses onto cakes. Decorated cakes for special occasions, showers, birthdays and christenings. Assisted customers with planning cake vision, including color, theme and size. Front Desk Agent
North Salt Lake, UT
Burgs dentistry / May 2018 to Jun 2018
Received incoming calls and coordinated with staff to fulfill customer requests. Answered telephones and greeted visitors to assist, answer questions and direct. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Posted charges, updated accounts and issued bills to departing guests. Responded to inquiries and room requests made online, by phone and via email. Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Cashier Team Lead
Draper, UT
IKEA/ Jan 2016 to Aug 2017
Processed payments promptly for customers to exceed productivity standards. Scanned, priced and bagged customer groceries quickly to keep lines moving. Rotated and merchandised products at point-of-sale to improve impulse buy rate. Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Answered customer questions and provided store information. Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Preparation Cook
Salt Lake, UT
Sodexo USA/ Aug 2017 to Oct 2019
Organized and labeled stock of ingredients to maintain needed inventory levels. Dressed, seasoned and garnished appetizers and salads to prepare for food service. Modified standard recipes to address customer requests for substitutions or allergen concerns.
Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing.
Measured and weighed food items to comply with portion requirements. Sliced meats to prepare for cooking and assembly of menu items. Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Monitored freshness of food products to help reduce spoilage. Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Phlebotomist Technician
Salt Lake, UT, Utah
None Yet/ Oct 2023 to Current
Maintained fully-stocked phlebotomy cart, carrier and station. Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Verified collection orders and communicated discrepancies to nurses. Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Prepared and packaged specimens for courier transport. Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Coordinated workflow based on stat, schedule, or outpatient needs. Conducted various blood tests and updated results into paper and electronic charts. EDUCATION AND TRAINING
Certified Phlebotomist : Phlebotomy
Phlebotomy technician Oct 2023
Salt Lake, UT
Completed coursework in phlebotomy certification
Completed continuing education in [Subject]
Associate of Arts: Permanent Makeup Artist
Couture Brows Academy May 2019
Salt Lake, UT
Completed professional development in permanent makeup artist Microblading
Ombre eyebrows
Eyeliner
Lip blush tattoo
Scalp micropigmentation
Teeth whitening
Air brush tanning
Freekles
Piercings
Tiny tattoos
High School Diploma
Horizonte May 2017
Salt Lake, UT
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