Diana Salas

Project Manager/Business Analyst

www.linkedin.com/in/diana-salas-91289214 Email: ad1h4z@r.postjobfree.com

SUMMARY

Project Manager/Business Analyst with outstanding organizational skills with extensive knowledge implementing change and producing exceptional results on high-visibility projects. Comfortable communicating with all levels of an organization.

AREAS OF EXPERTISE

Project Management

Business Analysis

Training and Documentation

Content Compliance

Product Lifecycle Mgmt. (PLM)

Anti-Counterfeit Forensic Analysis

Data Modeling

Content Management

Budget / Finance Operations

Document Control

Product Marketing

Event Planning

Human Resources

Web Release Management

Microsoft Office Suite

Technical Support

Database Management

Bilingual English / Spanish

Process Improvement

Tableau

Registered Texas Notary

WORK HISTORY

HP Inc. / Brand Security – Strategy and Operations

AMS Anti-Counterfeit (ACF) Program Finance / Support Analyst June 2022 Present

• Managed $1.4-million-dollar budget for the regional ACF Program.

• Produced ad-hoc reports for spend vs. budget, ROI per vendor and per country.

• Created quarterly Budget Planning presentations.

• Produced weekly presentations and budget content for Regional Investigations Manager and Program Director.

• Managed vendor invoices globally for the ACF Program.

• Prepared documentation for annual Product Expert Training.

• Managed vendor/investigator NDA’s and other legal documents ensuring compliance with HP employment policy.

• Prepared and processed Power of Attorney and Letter of Attorney documents for global ACF Program.

• Provide Notary services for Affidavits and LOA documents on behalf of HP Inc.

Project Manager (Contractor)

Meta - Centralized Task Mgmt. Service (CTMS) Mar 2022 - Jun 2022

Bug Bounty Program– managed from capture to close, external and internal customer issues with software or products produced by Meta over 200+ projects.

Coordinated Swag & Event details for Meta’s Hacker Plus program.

Coordinated and facilitated Security Reviews and follow ups on issues entered in Bug Bounty program.

Maintained the communications plan and RACI chart for Bug Bounty stakeholders.

Updated ticket status for all levels of issues on weekly basis

Reviewed submitted documentation to ensure 100% compliance with Meta’s strict reporting standards.

Designed Intake meetings; document decisions, send and track action items and recommendations

Maintained documentation on Meta designated Knowledge management portal (G:drive)

Project Manager / Dog Food Team Dec 2021 – Apr 2022

HP Inc., Commercial Systems System engineering – Testing Coordinator

Validated and supported new HP commercial products

Prioritized business needs with internal teams, Senior Managers and Executives

Coordinated feedback from the internal validation team to update product documentation, delivered and supported both internal and external customers

Liaised with clients, management and support lab technicians to deliver high quality products

Project Manager / Anti-Counterfeit Forensic (ACF) Analyst Jan 2020 – Nov 2021

HP Inc., Global Brand Security Group (Contractor)

Provided expert level authentication and training of HP products for external customers, law enforcement agencies, customs agencies, and HP Regional anticounterfeit investigators

Testified as ACF Subject Matter Expert (SME) in court

Created training materials and provide training to regional teams

Designed, developed, implemented and maintained cost effective authentication solutions for HP products.

Collaborated with HP product experts to develop next generation authentication features and tools

Analyzed data and developed communications to the Regional ACF Management teams identifying program trends and risks

Web Release Manager / Document Control Manager Feb 2006 – Oct 2019

HP Inc. (Contractor)

Managed global electronic documentation for 4800 Commercial documents and 6000 Consumer documents and products in the Concentra database repository for distribution to internal and external publishing interfaces. 8400 Commercial and 8300 Consumer documents for 2018.

Supported 125 products across 15 global programs in accordance with Concentra document management systems guidelines, controls, processes, procedures and project specific requirements. Individual products handled often total over 1000 each month.

Ensured document type, publishing group and other key metadata was loaded with 100% accuracy.

Created a tracking tool to organize publishing issues, decreasing time to resolution by 20% (from five days to four days average). Documents were uploaded and maintained in SharePoint.

Collaborated with Support and other worldwide Internal Content teams to ensure externally facing customer and partner support pages displayed team deliverables with 100% accuracy.

Acted as primary of contact in resolving 550 worldwide support tickets regarding uploaded Commercial and Consumer content as well as Support page content issues.

Performed ad-hoc audits on the Hierarchy System, (Product Master), as issues arose to ensure continued flow of documentation to downstream publishing systems.

Worked with the Product Master team to implement system changes and updates to assure successful publishing to hp.com and partner sites.

Engaged Document Product Managers and other worldwide divisions to ensure on time content delivery for over 125 commercial and consumer product introductions and refreshes.

Performed audits on all (new and legacy) Product Support Pages to ensure quality and accuracy of uploaded content.

Contributed to continuous process improvement efforts of document control procedures to enhance publication of online documentation.

Ensured all project documentation is processed and uploaded in a timely manner.

Led special projects to document and archive offsite storage of team’s doc kits and other marketing media such as Teardown Videos and Inbox documentation and other End of Life product artifacts.

Produced monthly status and metric reports to the Documentation team to maintain on time release of web content.

Managed documentation lifecycle tasks to promote active documents and ensured archival processes on older documents were executed per retention policy.

Performed level 1 tech support for 15 program managers and 15+ writers such as loading software, reimaging computers, troubleshooting problems with drivers and equipment

Project Manager / Content Planner – Hewlett Packard (Contractor) 2003 – 2005

WW PSG Content Management Team

Managed the entire data acquisition process for Personal Systems Group products.

Supported the Senior Project Manager in managing the content needed for Commercial and Consumer Notebooks and ensured accurate data entry of Product Master and Electronic Data Repository (EDR) II.

Led and directed product content on hp.com.

Advised content submitters, set priorities, deadlines, ensured accuracy, and escalated issues and resolved inconsistencies.

Product Lifecycle Management (PLM) Managed the Product Master hierarchy and the EDR II data model for responsible products.

Assured content acquisition of worldwide publishing destinations and collection of data for downstream users.

Interacted with RAS team, product managers, launch team, engineers, PIT team, regions and legal department to comply with content guidelines and branding standards.

Managed new product introduction (NPI) plans / roadmaps, and regularly interfaced with content requestors, to identify the need for new or modified content.

Created and edited content within the content management system (including reference databases, which feed information into the content repositories).

Assessed the impact on databases and developed a high-level overarching content requirement plan, including content delivery schedule/deadlines and ownership.

Reviewed and initiated requests to add or revise any product master and EDR II product naming, hierarchy, specs and messaging content.

Defined scope of the work required to address requests for new content or modified content.

Drove the content life cycle for each product area.

Wrote QA Test scripts and documented test results.

Ensured all core product and messaging content was available within the EDR II repository on time to deliver for launch dates.

Assessed and submitted business requirements to add or change content to the EDR II content model and tools and communicated changes to downstream users.

Conducted worldwide and regional reviews of the requirements / plan.

Managed current and obsolete product content. Worked with Product Master Program Manager to approve hierarchy changes; directed implementation by Content Submitters

Anadarko Petroleum Corp. – Business Services (Contractor) 2002– 2003

Business Specialist / Project Assistant - Acquisitions/Divestitures, Alerts, Training WINS Team

Adhered to data collection and management procedures to prepared, collected, recorded and input data.

Assisted in activities which included hiring, communication, screening and orientation.

Coordinated with external vendors and scheduled appointments.

Oversaw vendor performance to ensure timelines and quality.

Maintained automated databases to report and comply.

Developed reports and correspondence independently.

Researched new equipment purchases and recommend supervisor’s consideration.

Coordinated travel needs, schedules and meetings and developed documents and monitored production activities.

Ensured proper state of change requests and documented them.

Interacted with managers, engineers and technicians to create documentation.

Handled new project set up and prepared close out documents.

Coordinated with project teams on tasks as per their requests.

Enron Corporation Jan 1998- Oct 2001

Enron Project Control Coordinator / Sr. Administrative Asst.

Performed administrative management tasks for 2 VP’s, 3 Directors, Sr. Directors, 3 Managers, 14 Staff

Managed executives’ schedules and booked meetings

Answered and forwarded telephone inquiries

Screened email communication, responded to emails as appropriate

Researched and coordinated conferences, trade shows, and other events were relevant for executive team members

Coordinated travel plans for executive team

Arranged for meal orders, transportation, and other requests

Supported bookkeeping and payroll activities as needed

Proofread and edited drafts of reports, emails, and other work for the executive team

Maintained organized records, updated databases, calendars, and other files

Human Resources Dept. Asst. / Sr. Administrative. Assistant.: Enron Energy Services

Substantiated applicants' skills by administering and scoring tests.

Scheduled examinations by coordinating appointments.

Welcomed new employees to the organization by conducting orientation.

Provided payroll information by collecting time and attendance records.

Submits employee data reports by assembling, preparing, and analyzing data.

Maintained employee information by entering and updating employment and status change data.

Provided secretarial support by entering, formatting, and printing information; organizing work; answered the telephone; relayed messages; maintained equipment and supplies.

Maintained employee confidence and protects operations by keeping human resource information confidential.

Maintained quality service by following organization standard.

Maintained technical knowledge by attending educational workshops, reviewing publications.

Contributed to team effort by accomplishing related results as needed.

EDUCATION & TRAINING

Bachelor of Science, Interdisciplinary Studies, University of Houston Downtown, Houston, TX

Continuing Education – LinkedIn Learning

Project Management Foundations

Getting into the Mind of the Hiring Manager

Quality Project Management Simplified

Improving Employee Performance

8 Essential People Skills for Project Management

Giving and Receiving Feedback

Agile Foundations

Remote Work Foundations

Agile Project Leadership

Getting Things Done

Scrum: The Basics

Proven Tips for Managing Your Time

Characteristics of a Great Scrum Master

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