SHEMIKA PROFESSIONAL SUMMARY

MOORE

Diligent Customer Service and Support skilled at listening to customers,

exceeding productivity targets and maintaining current knowledge of

company offerings. Solves problems quickly to retain customers and

delivers high level of service in every interaction. Customer Service

Representative bringing top-notch skills in oral and written

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communication, active listening and analytical problem-solving skills.

Enhances customer experiences by employing service-oriented

601-***-****

behaviors, understanding customer desires, ad providing customized

solutions to build loyalty. Detail-oriented team player with strong

Jackson, MS 39209

organizational skills. Ability to handle multiple projects simultaneously

with a high degree of accuracy. Organized and dependable candidate

successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals.

SKILLS ACCOMPLISHMENTS

• Senior Leadership Support • Cashier - Achieved highest Number of new credit accounts opened

• Microsoft Excel within one-month period.

• Business Development • Telephone Service - Professionally processed 80+ calls per day,

Understanding providing information and service to ensure customer satisfaction.

• Account Management • Customer Relations - Earned highest marks for customer satisfaction,

• Customer Service Excellence company-wide.

• Microsoft Word

• Basic IT Support

• Credit Card Payment Processing WORK HISTORY

• Payment Processing

• Critical Thinking Avantive Solutions - Customer Support Specialist

• Managing Multiple Tasks Tulsa, OK • 11/2022 - 07/2023

• Call Control • Responded to customer calls and emails to answer questions about

products and services.

• Helped large volume of customers every day with positive attitude

EDUCATION and focus on customer satisfaction.

• Evaluated customer issues and caller trends to determine areas in

Provine High School

need of improvement and implement proactive corrections.

Jackson, MS • 2002

• Responded to customer requests for products, services, and

High School Diploma company information.

• Clarified customer issues and determined root cause of problems to

resolve product or service complaints.

First Cash Pawn - Pawn Broker/Sales Associate

Jackson, MS • 12/2021 - 03/2023

• Organized racks and shelves to maintain store visual appeal, engage

customers, and promote specific merchandise.

• Accurately processed POS transactions, returning coin, currency,

payment cards, and receipts to customers.

• Provided positive first impressions to welcome existing, new, and

potential customers.

• Educated clients on current promotional offerings and products

using persuasive selling tactics.

• Built customer loyalty and retention by delivering excellent shopping

experiences.

• Prepared merchandise for sales floor by pricing or tagging.

Easy Money EMG - Customer Service Representative

Jackson, MS • 08/2018 - 05/2020

• Affirmed loan document accuracy to protect lenders from potential

fraud.

• Communicated acceptance or rejection to applicants via mail,

email, telephone or personal consultations.

• Confirmed applicants met lender requirements to repay loans by

reviewing applications to determine eligibility.

• Readied Truth-in-Lending Disclosures for loan applicants, delivering

important information about loan APR and repayment terms.

• Interviewed loan applicants to obtain personal and financial data to

assist in completing applications.

• Set up, stored and updated customer files, department records and

regulatory paperwork.

Family Dollar - Store Manager

Jackson, MS • 06/2013 - 01/2018

• Managed inventory control, cash control, and store opening and

closing procedures.

• Maximized sales and minimized shrinkage through excellent

customer service and adherence to standard practices.

• Managed store employees successfully in fast-paced environment

through proactive communication and positive feedback.

• Rotated merchandise and displays to feature new products and

promotions.

• Approved regular payroll submissions for employees.

• Trained and guided team members to maintain high productivity and

performance metrics.

ADDITIONAL INFORMATION

• Authorized to work in the US for any employer

Contact this candidate