PROFILE SUMMARY

Results-driven Engineer with a distinguished career spanning over two decades in the field of network solutions. Adept at collaborating with major account clients to understand their unique challenges and delivering tailored technical solutions. Proven expertise in support, technical consultation, and managing end-to-end implementations. Demonstrates a deep understanding of industry trends, emerging technologies, and competitor landscapes. As a visionary leader, successfully guided teams in providing high-quality technical services, cultivating key vendor relationships, and ensuring optimal network performance for diverse organizations. Seeking a dynamic Sales Engineering position to leverage a comprehensive skill set in driving client success and contributing to business growth.

CORE COMPETENCIES

Technical Solution Design

Pre-Sales Support

Client Relationship Management

Network Architecture

Strategic Planning and Execution

Product Knowledge

Consultative Selling

Team Leadership

Project Management

Presentation Skills

Problem-Solving

Critical Thinking Aptitude

Budget Planning and Management

Adaptability and Flexibility

Negotiation Skills

Client Needs Analysis

Competitor Analysis

Communication Skills

Time Management

Risk Management

Documentation and Reporting

PROFESSIONAL EXPERIENCE

Solutions Engineer Major Accounts Mar 2015 - Present

Riverbed Technology

Collaborates with major account clients to understand their specific needs and challenges, then designed and presented customized technical solutions that met their requirements.

Demonstrates expert knowledge of Riverbed's products and services, effectively communicating their value and capabilities to major account clients.

Plays a key role in the pre-sales process, working closely with the sales team to provide technical expertise, answer client inquiries, and demonstrate how Riverbed solutions could address client needs.

Develops and implements the technical architecture and physical design of the network: analyzes existing voice and data networks and recommends solutions

Manages products and services, and provides technical, project, and planning inputs to ensure delivery and development of the products and services

Stays current with industry trends, emerging technologies, and competitors, ensuring a deep understanding of the competitive landscape.

Network Practice Manager, Founding Engineer Mar 2010 - Mar 2015

Trace3 Phoenix, AZ

Provided visionary technical leadership within the organization, guiding the development and implementation of network solutions to address client needs.

Cultivated strong relationships with major network technology vendors and partners, including Cisco, Riverbed, F5, Infoblox, Juniper Networks, NetApp, Palo Alto, Nutanix, FireScope, Aruba Networks, and Ruckus Wireless, staying informed about their product offerings and aligning them with client needs.

Managed the network practice within Trace3, overseeing a team of engineers and ensuring the delivery of high-quality technical services to clients.

Worked as a pre-sales technical consultant, supporting the sales team in shaping network solution proposals and providing technical insights to prospective clients.

Designed and coordinated all aspects of hardware and software implementations and upgrades for clients, collaborating closely with engineering teams to ensure the successful deployment of network solutions.

Diagnosed and resolved complex technical issues and challenges in network configurations, offering innovative solutions to overcome obstacles.

Senior Network Administrator Feb 1994 - Mar 2010

John C. Lincoln Health Network Phoenix, AZ

Managed and maintained the network infrastructure of John C. Lincoln Health Network, overseeing the planning, installation, configuration, and maintenance of network components.

Designed and planned network architecture, including LANs, WANs, and data centers, to ensure high availability, scalability, and reliability of healthcare IT systems.

Diagnosed and resolved complex network issues, including connectivity problems, performance bottlenecks, and equipment failures, ensuring minimal disruption to critical healthcare operations.

Ensured network security and compliance with healthcare data privacy regulations such as HIPAA, implementing robust security measures to protect patient information.

Implemented disaster recovery plans and network redundancy measures to ensure data availability and network continuity in emergencies.

Conducted regular security audits to assess vulnerabilities and implemented security patches, firewalls, and access controls to protect sensitive healthcare data.

Assisted in budget planning for network infrastructure, ensuring cost-effective network solutions while maintaining high standards of quality and reliability.

Asst. Regional Manager Nov 1989 - Feb 1994

Teledynamics/Teknon Phoenix, AZ

Assisted in the oversight of day-to-day operations within the region, ensuring smooth and efficient processes and a focus on achieving business objectives.

Oversaw the upgrading and maintenance of hardware and software for a complex network environment, including LANs, WANs, and data centers, with a focus on delivering high-performance services for Valley National Bank, the primary client.

Prepared bids for hardware cabling projects, coordinating the installation and maintenance of structured cabling systems to support network infrastructure.

Managed the setup and configuration of new user accounts, ensuring that they had the necessary access and resources to perform their roles effectively.

Supervised and managed a team of 15+ field service technicians, providing leadership, guidance, and support for their daily activities and projects.

Acted as the point of contact for various service providers, coordinating circuit testing and turn-up activities to ensure network connectivity and performance.

Maintained detailed records of network configurations, changes, and issues, ensuring accurate documentation and providing insights through regular reports to higher management.

Voice and Data Technician Mar 1985 - Nov 1989

Motorola Phoenix, AZ

Installed, configured, and maintained voice and data network infrastructure, including cabling, switches, routers, and related equipment.

Diagnosed and resolved network issues, including connectivity problems, performance bottlenecks, and equipment failures, ensuring minimal disruption to communication systems.

Performed routine maintenance and upgrades on network hardware and software to ensure optimal performance and reliability.

Conducted thorough network testing to validate proper operation, identify potential issues, and optimize data transmission and voice communication.

Assisted customers in resolving technical issues, guided network usage, and ensured customer satisfaction with Motorola's voice and data solutions.

Developed and implemented emergency response plans for handling network outages or critical incidents, ensuring minimal downtime and disruption.

EDUCATION

Greenway High school

Hill University Bachelor of Science in Information Technology

Cisco CCNA

Extreme Networks ENS

Juniper Networks JNCIA, JNCIS

Nortel Installation and maintenance

F5 LTM/GTM advanced training

Palo Alto-certified ACE

Riverbed RCPE, Performance Foundations, Professional Network and Infrastructure Visibility, Flow Visibility and Analysis, Application Visibility and Analysis, End-User Visibility and Analysis, WAN Optimization/Architecture, Network Planning and Configuration Management, Virtualization and Storage, Network and Application Visibility, SD-WAN and SteelConnect, Aternity, Packet Visibility and Analysis

Technical Skills

20+ Years of experience designing technology solutions for Fortune 500 companies.

Datacenter and cloud architecture engineering

ITIL Project Management methodology

IT leadership team building

Full understanding of large environments and challenges faced by IT operations

Experience working for a VAR and Systems Integrator.

Knowledge and familiarity with various engineering disciplines including Data Storage, Backup Storage Solutions, Hyperconverged Solutions, and Virtualization (VMware)

Excellent presentation skills; able to comfortably communicate and present in front of C-Level Executives, VPs and Directors

Strong understanding of how clients use technology to meet business objectives

Strong interpersonal skills; able to work well with people from many different disciplines

Ability to lead and mentor other engineers

Ability to mix deep technical expertise with simple, everyday language to deliver a story that is memorable, educational, and useful

Motivated self-starter who loves to solve challenging problems and feels comfortable working directly with customers

Highly organized, detail-oriented, excellent time management skills, and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment

Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment

ITIL Services strategies, Level of effort scoping knowledgeable

Project budget-oriented with operational and financial integrity to ensure success and alignment with project goals and customer/end-user expectations

Former Extreme Networks Customer Advocate Committee member 8 years

Vocera Communications System Administration

UC communication systems

Kronos Workforce Central payroll systems

PACS Imaging Systems is knowledgeable

TROY WOOD

: 18141 W Echo Lane, Waddell, AZ 85355

: 602-***-****

: ad1h4i@r.postjobfree.com

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