CURRICULUM VITAE

OF

KABISA WA NDAYA

PERSONNAL INFORMATIONS

First Name : Kabisa

Last Name : Wa Ndaya

Preferred Name : Clarisse

Passport Number : OB071952

Identity Number : DBNCOD001650315

Place of birth : Lubumbashi

Gender : Female

Marital Status : Married

Date of Birth : 29 July 1989

Home Language (s) : French &Swahili

Other Language(s) : English

Citizen : Congolese

Health Status : Excellent

Criminal Records : Clear

CONTACT DETAILS

Residential Address: 180 Park Road, Durban North, Durban, Kwa Zulu Natal. Contact Number : +276********

Email Address : ad1h3n@r.postjobfree.com

EDUCATIONAL QUALIFICATION

Name of Institution : Zaidi Medical Technical Institute Qualification : Diploma in Nursing

Year Obtained : 2009

Name of Institution : University of Lubumbashi

School of Public Health

Qualification: Diploma in Management of Health Institutions Years: 2010 First Level

2011 Second Level

2012 Third Level

2013 Fourth Level

2014 Fifth Level

Duration: 5 years

Year Obtained : 2014

Subjects: Professional Communication, management and Services Organization, Projects Planning and Evaluation, Epidemiology statistic, Management of staff, Financial analysis

Name of Institution : Benny recruitment and training Pty LTD (Durban SA) Duration of Training : 3 Months

Qualification : Certificate in Call Center

Subjects:

• Inbound & Outbound management

• Customer support, Customer care & Customer services

• Cold call

• Communications Skills

• Typing Skills

• Telephone Etiquette, etc.

Year Obtained : January 2021

Name of Institution : South African Academy of Health Duration of Training : 4 Months

Qualification : Certificate in Profesional Healthcare Assistant Subject : Nursing Assistant Course

Year Obtained : February 2023

EMPLOYMENT HISTORY

2011- 2013: Africell (Call centre) Lubumbashi DRC

Position: customer Support Advisor, Cold Call Agent Contact person: Landry Ilunga (manager)

Contact number: +243*********

January 2016-March 2018: Debonairs Pizza (Durban SA) Position: Cashier

Contact person: Franck (manager)

Contact number: +277********

September 2018-December 2019: Refugee Social Services (Durban SA) Position: Interpreter French to English& Swahili to English Contact Person: Rachel Kapinga (manager)

Contact number: +278********

November 2020-January 2021: Empire Investment Call Centre (Durban SA) Position: Call centre agent training

Contact Person: Mr Denise Sakela

Contact number: +276********

December 2022-February 2023 : Ethekwini Hospital( Durban SA) Position: Profesional Healthcare Assistant

Contact: Ethekwini Hospital Cardiac Ward II

Contact Number: +273********

INTEREST AND HOBBIES

• Volunteering

• Public Speaking

• Exercising & Healthcare

• Communuty Service

PERSONAL PROFILE

An organised, enthusiastic individual with previous customer support and cold call experience, I enjoy meeting customer expectations and solving any problems that they may have, I have outstanding communication skills in French and English languages( Verbal and Written ), over the phone, face to face and via email. I am friendly and I have a strong diligence and the ability to multitask. I work well as an individual who can prioritize the workload but I am also a team player. I am patient and have Analytical skills. I am always eager to learn new skills and techniques and share best practices.

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