MICHELLE BROUARD-GOODE

Suwanee, GA ***** • Cell: 678-***-**** • ad1h3g@r.postjobfree.com

Education

Bachelor of Science in Criminal Justice and Planning

John Jay College of Criminal Justice, New York, NY

Professional Experience

Gwinnett County Public Schools

2020 – Present Certified Substitute Teacher Suwanee, GA

Fulfill both short- and long-term engagements at various schools and across grades K-12.

Assist with the daily care of students with emotional, cognitive, physical handicaps, autism, and other special needs. Support students in the ADAPT, BRIDGE and STRIVE programs.

Prepare written summaries of classwork completed daily, notifying absent teachers of issues or special situations.

Work with classroom teacher assistants and support staff to implement teacher’s lesson plans.

DeVry University

2005 – 2013 Senior Student Finance Consultant Duluth, GA

Developed comprehensive student financial aid counseling program for prospective and existing undergraduate/graduate students.

Increased student satisfaction and retention above campus goal of 75% to 85%. Provided proactive tuition investment and financial aid support to an assigned portfolio of 500+ students.

Quickly became a trusted assistant to the Financial Aid Director and earned a reputation for maintaining a positive attitude with the ability to assist all departments when needed.

Evaluated official transcript for new/continuing students based on corporate/local transfer credit policies.

Advised international and military students and assisted in the application process.

Accurately documented customer interactions and financial transactions ensuring strict confidentiality with sensitive customer information. Resolved customer grievances with attention to details and de-escalation techniques.

Reduced and maintained accounts receivable percentage below the campus goal of 10% to less than 5%.

Supervised the front office staff and provided guidance and training to newly hired staff on financial aid programs.

2001 – 2005 Metro Student Service Coordinator Alpharetta, GA

Prepared students for academic success through one-on-one counseling, organized student services workshop, and coordinated training workshops. Addressed all student-related issues with the primary focus being student retention.

Administered new student orientation and individualized financial aid consultations and served as a liaison between students and school administration. Increased satisfaction by 20% through displaying a courteous, warm and helpful demeanor throughout interactions.

Counseled students on the basics of Borrower-based Financial Aid, alternative registration, and course opportunities following notification of class cancellations.

2000 – 2001 Student Finance Advisor New York, NY

Conducted financial literacy workshop in order to educate students and parents on their rights and responsibilities on loan and debt management.

Performed soft collections on delinquent account balances; negotiated payments while maintaining positive relationships.

Coordinated registrations such as New, Continuing and Resume Students.

Assisted with special projects and events, general office duties, organizational tasks and daily reporting.

1997 - 2000 Mount Sinai Medical Center New York, NY

Medical Billing Assistant

Verified coverage with insurers, filed required forms and submitted paperwork to obtain timely payments.

Followed up on submitted insurance claims to mediate disputes ad obtain reimbursement for services rendered.

Performed other duties such as managing front desk staff for demanding OB/GYN medical practice, including patient registration, data entry, processing payments, and incoming/outgoing calls.

Volunteer Experience

2013 – 2014 Duluth Adventist Christian School Duluth, GA

School Volunteer Leader

Provided the necessary guidelines to students regarding their education.

Highly skilled in creating team leading qualities in the students.

Conducted workshops and other activities as needed.

Ability to engage students in various activities and use their skill set for achieving their academic goals.

Professional License

Notary Public, State of Georgia 2023-2027

Honors & Awards

Ron Taylor Award for Outstanding Performance

Legacy of Service Award for Exemplary Customer Service

Most Valuable Player Award DeVry University

Voted Top Student Finance Consultant for DeVry University

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