Jessica

Parrish

Customer service

specialist

Jessica Parrish

Pompano Beach Fl, 33064

561-***-****

ad1h35@r.postjobfree.com

ㅡ

Skills Resourceful customer service representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues and resolve them quickly. Maintain a high level of professionalism, patience, and efficiency to minimize customer service dissatisfaction and increase customer loyalty. __

Experience Worldwide Travel Center/ Reservation sales agent Sales November 2020- Current

Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations requests . Compute cost of travel and collect payment Confirm orders, cancel bookings, and obtain details of complaints . Keep record of customers interaction and transactions through database

Qualcomm / Customer service

November 2018 - November 2020

Contacted customers via outbound calling manually and through a predictive dialing system. Upselled Qualcomm latest digital gadgets. Educated customer on device and latest device and updates. Sold offers and bundle plans to achieve specific objectives while meeting customers' needs. Maintain and improve sales and communication techniques.

Walmart / Customer service & Money center

April 2014- November 2018

Process merchandise returns and exchanges. Monitor checkout stations to ensure adequate cash is available. Calculate total payments received during a time period to reconcile with total store sales. Answer customers' questions and provide accurate information on procedures and policies.