Customer Service Representative
Resume:
WORK HISTORY
Customer Service Representative, **/2018 - Current
Equinox, New York
Assistant Depot Supervisor, 10/2015 - 02/2022
Nationwide Technologies, New York
Customer Service and Sales Representative, 04/2020 - 05/2021 Community Financial Services Center, New York, NY
EDUCATION
Bachelor of Science, Social Sciences, 05/2015
Kwame Nkrumah University of Science And Technology - Ghana PROFESSIONAL SUMMARY
Certifications and Licenses
New York State Security license
CERTIFICATIONS
New York State Security license
Queens, NY 10011
ad1h31@r.postjobfree.com
SKILLS
HARRISON
GYAPONG
• Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times. Clarified customer issues and determined root cause of problems to resolve complaints.
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Responded to customer requests, offering excellent support and tailored recommendations to address needs.
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• Ensuring the smooth running of operations at depot.
• Ensuring safety regulations are complied with at the depot.
• Reconciliation of daily and weekly volumes.
• Ensuring the safety of staff, contractors and visitors at the depot.
• Ensuring all operations are conducted as per company regulations.
• Keeping track of all expenses and planning operations.
• Keeping track of inventory daily, weekly and monthly. Provision of detailed and accurate monthly records to customs and the National Petroleum Authority of Ghana.
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Served as the face of C.F.S.C to customers by greeting and acknowledging their presence in the business centre.
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Performed transactions – Cashed all types of Checks e.g., government and job cheques. / Payments of all kinds of bills.
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Detecting and Reporting of suspicious financial transactions to Compliance Department, and the Federal Government of the United States of America.
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Served as the face of C.F.S.C to customers by greeting and acknowledging their presence in the business centre. • Performed transactions – Cashed all types of Checks e.g., government and job cheques. / Payments of all kinds of bills. • Detecting and Reporting of suspicious financial transactions to Compliance Department, and the Federal Government of the United States of America.
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• Self-Managing professional
• Time Management
• Excellence in Organization
Microsoft Office (Word, Power Point,
Access and Excel)
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• Account and Project Management
• Team Leader
• Efficient Operations
• Quality Assurance
• Surveillance
• Cash Handling
• Quality Control
• Security
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