Customer Service Office Manager
Resume:
Samantha Huerta
ad1h30@r.postjobfree.com
Office Manager (contract position)
On Target Grinding & MFG/ Sterling Engineering
* Ensure all operations are carried on in an appropriate, cost-effective way
* Improve operational management systems, processes and best practices
* Purchase materials, plan inventory and oversee warehouse efficiency
* Help the organization’s processes remain legally compliant
* Formulate strategic and operational objectives
* Examine financial data and use them to improve profitability
* Manage budgets and forecasts
* Perform quality controls and monitor production KPIs
* Find ways to increase quality of customer service
* Processed payroll
* Accounts Payable
* Accounts Receivable
* Human Resources
Assistant Office Manager / Accounting
NFC Company
7/2018 5/2020
* Responsible for maintaining and scanning of all filing
* Responsible for the applicant and candidate tracking program
* Assist termination paperwork
* Input company property
* Responsible for handling incoming and outgoing mail
* Assist with DOT driver files, DMV reports, background tracking, driver qualifications and licensing follow-up
* Assist with checking all Payroll Adjustment forms
* Conduct annual audit on all CRT-61 forms for current customers
* Overseeing the sales and operations functions.
* Develop and evaluate company plans to achieve goals and objectives to increase sales and profitability, while ensuring excellent customer service.
* Assess local market conditions, identify current and prospective sales opportunities and develop financial objectives for the company.
* Drove sales effort with frequent cold-calling to increase new business and encourage repeat business
* Ensure account retention through quality customer service and attention to detail.
* Monitors company P&L and makes recommendations for improvement.
* Network within the local community to build business and visibility.
* Identify and resolve risk management issues
* Develop, implement, and maintain loss and fraud control procedures.
* Coordinates for the efficient collection of accounts based the credit department's parameters.
* Ensures that all company purchases, and expenditures are processed and paid in a timely and accurate manner.
* Calls customers regarding late payments and sends out monthly statements.
* Process and place payment received to appropriate customer account.
* Sort, code, and match invoices.
* Set invoices up for payment.
* Prepare and process electronic transfers and payments.
* Reconcile accounts payable transactions.
* Monitor accounts to ensure payments are up to date.
* Maintain vendor files.
* Correspond with vendors and respond to inquiries.
* Assist with month end closing.
* Research cash receipts, coding, and posting of receipts.
* Research and apply unallocated cash.
* Collect on accounts by contacting customer via phone call, email, or sending bill reminder.
* Verify discrepancies and resolves customer billing issues. Executive Managing Partner
Silver Edition Club
5/2014 7/2018
* Overseeing the sales and operations functions.
* Develop and evaluate company plans to achieve goals and objectives to increase sales and profitability, while ensuring excellent customer service.
* Assess local market conditions, identify current and prospective sales opportunities and develop financial objectives for the company.
* Drove sales effort with frequent cold-calling to increase new business and encourage repeat business
* Ensure account retention through quality customer service and attention to detail.
* Monitors company P&L and makes recommendations for improvement.
* Network within the local community to build business and visibility.
* Identify and resolve risk management issues
* Develop, implement, and maintain loss and fraud control procedures.
* Coordinates for the efficient collection of accounts based the credit department's parameters.
* Complete day to day operations including recruitment, hiring, supervision and placement of employees.
Branch Manager
Titan Workforce
8/2013 1/2014
* Overseeing the sales and operations functions.
* Develop and evaluate branch plans to achieve goals and objectives to increase sales and profitability, while ensuring excellent customer service.
* Assess local market conditions, identify current and prospective sales opportunities and develop financial objectives for the branch.
* Drove sales effort with frequent cold calling to increase new business and encourage repeat business in the branch territory.
* Ensure account retention through quality customer service and attention to detail.
* Monitors branch's P&L and makes recommendations for improvement.
* Network within the local community to build business and visibility.
* Identify and resolve risk management issues and perform job site safety reviews.
* Develop, implement, and maintain loss and fraud control procedures.
* Coordinates for the efficient collection of accounts based the credit department's parameters.
* Complete day to day operations of the branch, including recruitment, hiring, supervision and placement of temporary employees.
*Supervise branch support staff, including coaching and developing individual talents and helping them to meet their professional goals.
* Enforce company policies and procedures and make recommendations to the District Manager for improvement in these areas.
* Ensure compliance with EEO, immigration, OSHA, wage and hour and all other federal and state laws
Assistant Manager
MDT Personnel
6/2011 8/2013
*Assist the Branch Manager in overseeing the sales and operations functions.
*Participate in developing and evaluating branch plans to achieve goals and objectives to increase sales and profitability, while ensuring excellent customer service.
* Assess local market conditions, identify current and prospective sales opportunities and develop financial objectives for the branch.
* Drove sales effort with frequent cold calling to increase new business and encourage repeat business in the branch territory.
* Ensure account retention through quality customer service and attention to detail.
* Monitors branch's P&L and makes recommendations for improvement.
* Network within the local community to build business and visibility.
* Identify and resolve risk management issues and perform job site safety reviews.
* Develop, implement, and maintain loss and fraud control procedures.
* Coordinates for the efficient collection of accounts based the credit department's parameters.
* Assist with the day to day operations of the branch, including recruitment, hiring, supervision and placement of temporary employees.
* In the Branch Manager's absence, supervise branch support staff, including coaching and developing individual talents and helping them to meet their professional goals.
* Enforce company policies and procedures and make recommendations to the Branch Manager for improvement in these areas.
* Ensure compliance with EEO, immigration, OSHA, wage and hour and all other federal and state laws
Recruiter (Contract)
Randstad
8/2010 12/2010
* Utilize the internet to search for the best candidates
* Interview prospective candidates
* Complete all reference checks
* Payroll
* Responsible for all Human Resource duties
* Implement and complied to all labor and workman's compensation laws
* Maintaining great customer satisfaction
* Staffing the client completely
* Maintain all I-9 records including updating and initial I-9's, verifying eligibility of employment
* Verifying eligibility of employment
* Direct hire recruitment
Recruiter/Account Manager
SVS Group
2/2009 2/2010
* Account manager for several high-profile clients
* Utilize the internet to search for the best candidates
* Interview prospective candidates
* Complete all reference checks
* Payroll
* Responsible for all Human Resource duties
* Implement and complied to all labor and workman's compensation laws
* Maintaining great customer satisfaction
* Staffing the client completely
* Maintain all I-9 records including updating and initial I-9's, verifying eligibility of employment
* Verifying eligibility of employment
* Inside and Outside Sales
* Direct hire recruitment
HR Coordinator
HOLT of California
12/2007 2/2009
* Responsible for maintaining and scanning of all filing
* Responsible for the applicant and candidate tracking program
* Assist termination paperwork
* Back-up for switchboard and coordinating coverage when needed
* Input company property
* Responsible for handling incoming and outgoing mail
* Oversee and distribute monthly birthday card list and cards
* Assist with gate access program
* Assist with DOT driver files, DMV reports, background tracking, driver qualifications and licensing follow-up
* Assist with checking all Payroll Adjustment forms
* Conduct annual audit on all I-9's for current and terminated employees
* Review and process Enterprise Zone paperwork
* Coordinate training classes as needed
* Maintain and administer attendance tracking
* Assists with administrative areas of staffing such as completing phone screens, conducting employment testing, scheduling interviews, notifying candidates of status in recruiting process, compiling and sending offer letters, completing background checks and scheduling and conducting new hire orientation.
* Create and distribute presentations, spreadsheets, documents
* Timekeeping responsibilities including tracking and communicating meal violations, inputting time data
* Oversee the Work Share program
Contact this candidate