Customer Service Team Lead

Eric Davidson

**** ******* ***** **, ********, TX 76028

Cell: 714-***-**** • Email: ad1h2i@r.postjobfree.com OVERVIEW

Accomplished leader and who is results-oriented with exceptional leadership, communication, and relationship-building skills. Over 14 years experience in hospital billing for Medicaid and Trauma accounts, with a proven track record of success in project management, leadership, and sales. Strong organizational and preparation skills, combined with the ability to synchronize the efforts of many to meet or exceed managerial goals. BUSINESS EXPERIENCE

Team Lead, Medicaid Department Aug 2018—Present

Parallon Shared Services Richmond, VA

Generated daily inventory pool reports and assigned responsibility based on dollar volume to appropriate team members. Monitored top and high dollar pools to ensure the queue was completely cleared by day end. Identified and resolved any trends found in claim denials to ensure managerial goals were met and the maximum number of accounts could be settled. Managed and mentored a minimum of 5 team members, including the education of staff on various Medicaid markets, their processes, and best practices. Conducted weekly audit review on team’s activities to ensure efficiency and accuracy. Reviewed and resolved any escalated accounts to identify gaps or errors in billing and expedite settlement. Team Lead, Legal Services, Trauma Oct 2008—Aug 2018 Parallon Shared Services Irving, TX

Leveraged knowledge of hospital structure and budgetary guidelines in order to settle patient account balances with insurance companies as quickly as possible, keeping the number of accounts receivable within corporate guidelines. Consistently met or exceeded monthly collections goal of $1.95 million. Department trainer, responsible for managing and mentoring a minimum of ten team members, work attendance, and payroll. Planned and ran quarterly meetings with CEO and 30 company team leads. Lead quarterly collaborative committee meeting with the CEO to share best practices and ideas to improve productivity and work environment. Negotiated with attorney and insurance adjuster in order to settle balances of patient accounts on terms that were mutually agreeable. Compiled background investigations of patients accounts through government websites and contacting attorneys to gain further insights. Initiated counteroffers for cash settlements and dialoged with insurance adjusters and the patients. Sales Representative Jan 2005—Oct 2008

Palos Verdes Footwear, Volatile/Very Volatile/Sideout Brands Carson, CA Began as Business Development Assistant and quickly promoted to Sales Representative for all of Southern California, responsible for maintaining and increasing business with new and existing retail accounts, including major retailers such as Nordstrom, TJ Maxx, Tilly’s, Pacific Sunwear. Assisted Customers in developing their most successful inventory based on market trend and budget allocated. Generated new customers and target accounts through cold calling. Researched latest fashion trends and provided direction to customers as well as the internal design team to develop future pipeline. Assembled and broke down display booth at national convention shows and managed booth presence with other sales representatives. Provided a customer service function, corresponding with customers to obtain feedback later used in Product Expansion and Product Improvement Programs. Analyzed cost, production and delivery reports to establish prices with appropriate margin to cover all expenses and provide a profit to the company. Provided recommendations for product continuation based on this margin/price analysis and the success of the product line in the marketplace. EDUCATION

Chapman University, Orange, CA May 2003

Bachelor of Arts, Criminal Justice

• Study of criminal law and the social aspects of society as they relate to the human condition. Santiago Canyon College, Orange, CA

Associate of Arts, Liberal Studies May 2001

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