C

Suzette Cox

502-***-****

ad1h29@r.postjobfree.com

m

Louisville, KY 40216

SUMMARY

Email: My professional experience is both diverse and expansive. After several years of Self-employment, I had embarked upon a new and challenging career in Healthcare Medical Claims Processing. And Property Management both have been rewarding, challenging and filled with great opportunities. I continue to learn more about the changing face of Healthcare and I'm excited to be a part of this growing field, as well as The Housing field. I have excellent problem solving and analytical skills with attention to detail, exceptional multi-tasking and team collaboration abilities.

EXPERIENCE

Human Resources Assistant /Recruiter

Louisville, KY

Irving Materials Incorporated / Jan 2023 to Current Created, organized and maintained employee personnel files to keep sensitive data secure.

Assisted with planning, organizing and coordinating company events. Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.

Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.

Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.

Conducted employment verification and background investigation to facilitate hiring process.

Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.

Posted job announcements and pre-screened applicants to candidates for available positions.

Created and maintained internal job descriptions and postings to accurately reflect roles.

Developed and maintained training materials and benefits packets for new hires. Guided employees through automated self-service platform for real-time attendance tracking and queries.

Prepared and set up new employee orientations.

Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.

Coordinated new employee onboarding with orientation scheduling and preparation. Explained company personnel policies, benefits and procedures to employees or job applicants.

Supported recruitment with resume screening, interview scheduling and candidate job offers.

Processed, verified and maintained personnel-related documentation. Answered questions regarding salaries, benefits and other pertinent information. Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.

Coordinated training schedules and filed crucial administrative paperwork. Examined employee files to answer inquiries for assistance with personnel actions. Interviewed job applicants to obtain and verify information for screening and evaluation.

Gathered personnel records from other departments or employees. Conducted candidate interviews to gain additional insight into professional background and skill set.

Searched employee files to obtain information for authorized persons and organizations.

Assisted in administering employee benefit programs and worker's compensation plans.

Compiled and prepared reports and documents pertaining to personnel activities. Verified previous employers and other references to determine applicants' employment acceptability.

Property Manager

Louisville, KY

Winterwood/ Nov 2018 to Jan 2023

Responsible for the leasing and marketing of the property Followed compliance guidelines for leasing, complete appropriate paperwork to follow up with compliance

Responsible for Move in file compliance; adhering to Hud' Rural Development, Tax Credit, and /or Conventional Housing

Screened applicants to determine eligibility

Accountable for all community with a total of 180 units Market, forecast and projects for upcoming move outs to fill units quickly Performed evictions, and submitted invoices

Keep accurate ledgers for rent and deposits

Process recertification's in a timely manner

Conduct quarterly unit inspections

investigate and resolve tenant complaints and concerns Maintained a Professional and courteous manner with all residents, vendors, contractors and fellow employees

Prioritized workload

Offering years of management experience and development of high performance teams through recruitment, training, organizational development and evaluation of performance.

Strong record of accomplishment working with senior managers to build organization to meet performance goals.

Drive financial performance of assigned areas and ensure compliance with company polices and procedures.

Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with the executive team to develop talent acquisition and retention goals. Highly-focused and ambitious administrative professional bringing years management experience with extensive customer service, public relations and philanthropic background.

Astute and proactive problem solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education, Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building. Pursuing opportunities to leverage advanced competencies and deliver valuable contributions. Case Manager II

Louisville, KY

CVS Health Corporation/ Dec 2015 to Oct 2018

Ensured safety standards are used

Monitor Processing of cases for patients with specialty pharmacy vendors and home health agencies

Able to overcome delay in turnaround times and other obstacles Contacted vendors, physician offices, payers, specialty pharmacies and pharmaceutical company representatives

Skilled in verbal and written communication

Knowledge of Medical Terminology

Understanding of drug reimbursement issues and claim adjudication process Knowledge of Navigation through the claim denial process Knowledge of HCPCS, CPT, and ICD-10 coding

Strong attention to detail and ability to handle multiple task Ability to resolve problems independently

Analytical, investigational skills, customer service skills; including ability to covey compassion for patients

Ability to handle multiple priorities concurrently and meeting turnaround time objectives

Member of the Kentucky Board of Pharmacy

Property Manager

Louisville, KY

LREI Property Management LLC/ Jan 2011 to Dec 2015 Accountable for all community with a total of 120 units Performed evictions, approved and submitted invoices Leased units to potential residents, collected rental payments, ensured that all rents are collected when due

Lease renewal process

Performed utility cut off and landlord liens as required on delinquent rent Able to conduct monthly reports variances, narratives, and administrative work Initiate and implement polices/procedures to maintain resident communications, complaints, service request, etc

Able to develop and/or implement resident retention program Ensure all lease files are complete and that completion of leases is being executed properly

Updates board indicating vacancy status on daily basis Coordinate with maintenance to ensure timely condition of apartments Complied with Fair Housing, Company, Local, City, State and Federal guidelines Home Loan Customer Service Team Lead

Louisville, KY

Discover Financial Services/ Jun 2014 to Sep 2015

Received inbound Calls and Transferred with Resolution Conducted outbound calls and follow up calls for credit card payments Held monthly meetings with associates to provide constructive feedback on performance.

Motivated teams by recognizing and rewarding excellence. Set attainable daily, weekly and monthly goals and game plans. Partnered with fellow team members on new customer service program to promote seamless transitions.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Consulted with customers regarding needs and addressed concerns. Discussed options with customers, helping each make optimal choices for individual needs.

Conferred with customers to understand service needs. Presented accurate estimates to inform customers of service charges and expectations. Director/Owner

MS. Suzy's Child Care Jan 2000 to Jan 2011

For 11 years

Responsible for finances and budgeting of the facility Teaching and caring for children aged 2 months to 12 years Provided a commitment environment to the needs of infants, preschoolers, kindergarteners, and preteens

Taught infant, preschool, and after-school programs Planned curriculums

Organized activities

Communicated with parents and staff regarding children's growth and development Goals and assisted with annual licensing documentation and visitation Planned and implemented infant program

Blending developmental with custodial needs

Communicated with parents and colleagues regarding daily progress of children Enhanced skills development through interactive play and song Systems and Technology

Proficient in Facets, claims processing and adjustments, MS Office Products - Excel, Word, PowerPoint

Centricity, GE Centricity, Citrix, Availity, Navinet, Soarian, Yardi Systems, My Apps, Net Access, CHI, Epic, and ICMS

Dimensions,

Registered Pharmacy Technician with the Kentucky Board of Pharmacy Registration Number PT00202904

2 Background including courses in Childhood Development, Early Childhood Education, Educational Psychology and

CPR/First Aid certified

System and Technology

Experience

Systems and Technology

Proficient in Facets, claims processing and adjustments, MS Office Products - Excel, Word, PowerPoint

Centricity, GE Centricity, Citrix, Availity, Navinet, Soarian, Yardi Systems, My Apps, Net Access, CHI, Epic, and ICMS

Dimensions,

Registered Pharmacy Technician with the Kentucky Board of Pharmacy Registration Number PT00202904

2 PageBackground including courses in Childhood Development, Early Childhood Education, Educational Psychology and

CPR/First Aid certified

EDUCATION AND TRAINING

Associate of Science: Business Administration

Sullivan College of Technology And Design Sep 1984 Louisville, KY

REFERENCES

Angelia Carr 502-***-****

Rashida January 502-***-****

Chris Rager 270-***-****

Wanda Faye Murray 270-***-****

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