REYMUND FRANCISCO

ad1h19@r.postjobfree.com 734-***-**** South San Francisco, CA. 94080

Summary

Results-focused IT Consultant and IT Support Specialist with 6 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in desktop, remote access, thin clients and video conferencing. Highly effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments.

Skills

Strong Interpersonal skills

Time Management

Strong Organization skills

Critical Thinking

Decision Making

Multitasking

Team Player

Project Coordination

Computer Skills

Team Management

Reliable & Trustworthy

Organizational Skills

Governance

SharePoint

Communication

Information Technology

SharePoint

Mac OS

Procurement

Flexible Schedule

People Skills

Customer Service

Problem Resolution

Planning & Organizing

Supervision & Leadership

Good Work Ethic

Training & Development

Microsoft Office

Relationship Building

Data Management

Project Management

Detail Oriented

Technical

Documentation

Inventory

Windows 7/10

Android/IOS

Experience

Epitec Southfield, MI

IT Consultant

01/2022 - 01/2023

Managed backup, user account and helpdesk systems.

Coordinated system installations, testing and code corrections.

Monitored equipment functionality to verify optimal performance and adjust system controls.

Conducted client needs assessments, developing budgets and determining cost estimates based upon this information.

Provided company users with tech support for IT problems and account maintenance.

Analyzed workflows and established priorities for daily operations.

Met with users, vendors and technicians to determine computing requirements.

Evaluated organization's technology to recommend upgrades for hardware and software.

Procured IT resources for strategic and operational computing requirements.

Reviewed and approved project plans prior to implementation.

Communicated relevance of organizational goals, policies and procedures to IT department staff.

Examined metrics and prepared IT project progress reports.

Met with stakeholders to collaborate and resolve problems.

TEKsystems Southfield, MI

End User Support Technician

02/2017 - 01/2022

Assisted customers with various types of technical issues via email, live chat and telephone.

Created new accounts, reset passwords and configured access to servers and file management software for users.

Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Maintained records, logs and lifecycle documentation of work requests.

Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.

Maintained positive working relationship with fellow staff and management.

Answered user inquiries to resolve computer software or hardware operation problems.

Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Installed and performed minor repairs to hardware, software or peripheral equipment.

Set up equipment for employee use, performing or properly installing cables, operating systems or software.

Evaluated software or hardware to recommend improvements or upgrades.

Maintained records of data communication transactions, problems and remedial actions or installation activities.

Performed variety of clerical and administrative duties pertaining to on-site support.

Oversaw daily performance of computer systems.

Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.

Referred major hardware or software problems or defective products to vendors or technicians for service.

Conferred with staff, users and management to establish requirements for new systems or modifications.

Developed training materials and procedures or trained users in proper use of hardware or software.

Read technical manuals or attend conferences and seminars to maintain knowledge of hardware and software.

Inspected equipment and read order sheets to prepare for delivery to users.

Supervised and directed workers engaged in installation of data communication equipment and software.

Devised incisive workarounds and resolutions for IT-related problems.

US Navy San Francisco, CA

Maintenance Mechanic Supervisor

06/1998 - 06/2012

Inspected completed work and monitored compliance with regulations and standards.

Performed troubleshooting and diagnostic procedures to locate source of malfunctions.

Communicated job status and estimated completion times.

Mentored and coached team to motivate, educate and enhance performance.

Prioritized tasks to plan and delegate work to reduce delays and increase productivity.

Led shift meetings and briefings at shift turnover to share important information.

Developed and implemented processes and procedures to support superior operations, task delegation and cost reduction.

Resolved customer concerns and team member issues through email communication.

Evaluated staff based on productivity, workmanship and safety record to address areas needing improvement.

Prepared and planned worksites to help jobs run smoothly.

Delegated work to staff, setting priorities and goals.

Trained and monitored employees to teach daily tasks and improve performance.

Reported project progress, site problems and labor status to supervisors.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.

Created work crew schedules and delegated assignments.

Monitored employee work levels and optimized performance with strategic approaches.

Inspected completed work to assess quality and identify skill gaps.

Coached staff on strategies to enhance performance and improve customer relations.

Delivered positive reinforcement and constructive criticism for employee work efforts.

Kept records of parts and equipment used in projects to update inventory.

Oversaw workforce schedules and allocated resources in order to achieve project goals.

Communicated with distributors to acquire necessary equipment for projects.

Maintained optimal supply levels to meet expected demands without overreaching budget targets.

Education and Training

Baker College Allen Park, MI

Some College (No Degree) in Cyber Security

05/2016

ITT Technical Institute Canton, MI

Associate of Science in Information Technology

12/2014

a. network systems administration, itt

2012, 2013, 2014 - Honor Roll

References

Ghida Choukair – Ford Motor Company, Ford Next Delivery Manager Email: ad1h19@r.postjobfree.com

Additional Information

2

Languages

English:

Full Professional

Tagalog:

Native/ Bilingual

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