Customer Service Project Management

Daniela Morales

Santa Ana, CA

ad1h0i@r.postjobfree.com

+1-949-***-****

Work Experience

Customer Service Operations Manager

1800health.com - Riverside, CA

August 2016 to Present

• Run the day to day operations of call center up from 5 to 30 agents Inbound/Outbound/Sales/Customer Service/Lead generation. Client Support Services - Preformed Weekly and Daily Reports, Multiple Project Management, Administrative duties Staff scheduling/ HR Onboarding/ Training/ Employee recruitment and reviews, A/P & A/R. Employee liaison. Multiple Project Management from Implementation to Project renewal. Quality Assurance and report analysis. Employee Liaison. Sr. Customer Service Representative

Several Temporary Agencies - Irvine, CA

October 2014 to February 2016

Taking incoming calls from Insurance Agents - assisting n problem solving with healthcare applicants and advising them on what needs to fix the applications. My husbands grave condition only allowed me to take temporary positions in many health based fields. Operations Manager

Greenwood and Hall - Santa Ana, CA

June 2004 to May 2013

Assisted Running the day to day operations of call center Inbound/Outbound/Sales/Customer Service

- Client Support Services - Preformed Weekly and Daily Reports, Multiple Project Management, Administrative duties Staff scheduling/ HR Onboarding/Employee hiring and reviews-and A/P. Training/ hiring of staff for 5yrs - Employee liaison.

Skills

• Administrative Experience

• Cold Calling

• Accounting

• Human Resources

• Accounts Receivable

• Payroll

• Bookkeeping

• Accounts Payable

• QuickBooks

• Recruiting

• Management

• Project Management

• Outbound Sales

• Microsoft Outlook

• E-commerce

• Lead generation

• CRM software (10+ years)

• Business Development

• Account Management

• Telemarketing

• Marketing

• Office Management

Languages

• Spanish - Intermediate

• English - Expert

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