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Customer Service Sales Consultant

Location:
Saratoga Springs, NY
Posted:
November 26, 2023

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Resume:

SUMMARY

Sales Professional with significant experience in the promotional products, wine / beverage and automotive industries. Excellent product knowledge related to multiple industries. Effective collaborator with outside vendors and team members. Demonstrated skill in overcoming objections related to the sales process. Adept at event planning, pricing and customer service. Achievement oriented professional consistently meeting sales objectives.

PROFESSIONAL EXPERIENCE

Broadway Marketing Ltd., Albany, NY 2019-2022

Senior Account Manager

Highly effective sales manager in the promotional products industry.

●Achieved over 85 new clients/departments during a three year period in the biotech, tech, and finance vertical markets

●Utilized networking channels in an effort to gain over $1 million in sales in new business development.

●Overcame supply chain issues during a majority of the time employed

●Instrumental in the branding of new startups and rebranding existing clients

Nemer Volkswagon, Latham, NY 2016-2018

Sales Consultant/ Product Specialist

Recruited by Management to join the Nemer Team: August 2016.

●Achieved highest Customer Service Index (CSI) in the dealership.

●Serviced a base of five hundred customers that continued to buy cars. Highest referral rate in the dealership.

●Completed the Volkswagon Elite Sales Training (VEST).

Lia Chrysler Jeep Dodge Ram, Colonie, NY 2014-2016

Sales Consultant/Product Specialist

Recognized as a high achiever related to automobile sales.

●Achieved the sale (on average) of nineteen cars/per month. In April of 2015, sold twenty-eight.

●Awarded a $2K bonus, for the highest front and backend gross average: June 2016.

●Maintained a high CSI score. Received $3K bonus from Chrysler.

●Successfully guided customers through the up fitting of trucks and commercial vehicles for plows, tow packages and utility boxes.

Depaula Chevorlet, Colonie, NY 2013-2014

Sales Consultant/Product Specialist

Responsible for automobile sales for large dealership in the Capital District.

●Awarded Salesman of the Month, having sold twenty-two automobiles in the first month in the role.

●Accustomed to using Customer Retention Manager in an effort to mine new business opportunities and convert to sales.

●Received weekly sales call training; learning how to extract information from prospects who inquired about new vehicles ensuring a seamless transition after the initial appointment.

●Adept at overcoming objections when presenting the product and negotiating the price.

●Consistently maintained a Customer Service Index (CSI) score of 3.75/4

The Wine Reserve, Glenmont, NY 2012-2013

Manager/Wine Buyer

●Successfully managed retail store achieving $1M in sales.

●Adept at perfecting the portfolio with strong knowledge base of wines.

●Interfaced with wine representatives.

●Generated pricing lists and conferred with owner regarding such.

●Managed customer events in effort to generate increased sales.

Metro Wine Distribution Co., Inc, Stamford, CT (Merger) 2009- 2012

Monarchia Matt International, Armonk, NY 2008- 2009 Wine Consultant

Managed high end French Wine Portfolio in Upstate NY territory consisting of 60 A&B accounts.

●Awarded by management for excellence in sales: winning trip to California in 2009.

●Awarded by management for excellence in sales: winning trip to Italy in 2008.

●Opened fifty–five new A and B accounts within a six-month period.

●Recognized for the ability to impart knowledge regarding priority wines from the US and Europe to the customer base.

●Successfully promoted the products utilizing a variety of marketing techniques including tasting events.

●Achieved $600K in sales following re-engineering of accounts.

Mediterranean Wine World, Inc., New Paltz, NY 2007-2008 Wine Consultant

Eber Brothers Wine & Liquor Corporation, Guilderland, NY 2001-2007

Sales Representative/Merchandiser

EDUCATION:

Champlain College, Burlington, VT

Major: Business Administration

Completed three years towards a BA degree



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