RESUME

SUSAN C. COLON

*** ******** ******

MANSFIELD, OH 44905

PH: 419-610=8930

EMAIL: ad1gzd@r.postjobfree.com

SEPT. 5, 2005 – SEPT. 1,2023: OFFICE MANAGER

HERITAGE CHRISTIAN COUNSELING MINISTRIES

1066 LEXINGTON AVE., MANSFIELD, OH 44907

SUPERVISOR, THOMAS A. RUSSELL, M.A.,M.ED,LPCC-S

CELL PHONE: 419-***-****

DUTIES: As Office Manager, I was responsible for managing the workload of anywhere from 4-11 Counselors. This workload consisted of answering phone calls, checking voicemails, and returning calls for an extremely busy office, greeting, and assisting incoming patients with check-in, general and billing questions, assisting them in filling out New Patient Intake Forms, copying insurance cards (or other pertinent info), handling their payments, alerting counselors of patient arrival and rescheduling upcoming appointments for them. Also responsible for scheduling, canceling appointments as well as sending patients reminder texts for upcoming appointments when necessary.

Also responsible for running credit card payments; doing weekly billing logs for all providers {until a new system was introduced); typing letters, emails, psychological reports, summaries, entering testing for psychological tests on computer. I was also the credentialing manager for making sure all counselors were credential with major insurance companies so our office could accept most insurances of the large number of patients they saw. Numerous other minor duties were also involved in running the office of a large counseling office.

PLEASE NOTE: During my 17 years of service, our Mansfield Office expanded to open offices in Ashland and Shelby, which was also incorporated into my workload. The reason for my termination was unfortunate in that the owner retired and the Mansfield Office was sold. There were not any available positions in the Mansfield or other existing offices.

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Resume for Susan C. Colon Page 2

NOV. 24, 1974 – MAY 1, 2003 STATE OF DELAWARE, DIVISION OF REVENUE

820 N. FRENCH STREET, WILMINGTON, DE 19801

SUPERVISOR: EDWARD C. ZIELINSKI, ASST DIRECTOR

OFFICE OF FINANCIAL & ACCOUNT SERVICES

DUTIES: Was hired initially as a Clerk Steno in 1974 for the Director of Finance, Mr. Louis Magargee in his department to take, transcribe and type minutes of all staff meetings, letters, reports, arrange travel plans, and to fill in for clerical staff when necessary. Also answering phone calls, taking messages, and directing taxpayers to appropriate departments.

Promoted to Admin Assistant in 1978 for our Central Processing Unit under the Supervision of Edward Zielinski, Asst. Director. My duties included the clerical duties listed above as well as typing large computer flowcharts depicting the various Div of Revenue computer systems. Our dept was instrumental in implementing the Wang Word Processor terminals in 1980’s and myself and Assistant were responsible for maintaining/scheduling maintenance on equipment, filing documents on floppy discs, changing print wheels and printer cartridges.

Promoted to Tax Examiner in 1994 for our newly created Bankruptcy Dept. Edward Zielinski was put in charge of this new dept. My duties included examining tax returns from stacks of taxpayer Discharges of debts sent from Bankruptcy Court for Chapters 7, 11 and 13 filings. This included researching the debts to determine if discharge was allowed since tax year filings had to be within 3 years of bankruptcy charges. After determining whether discharge was allowed/disallowed, letters were sent to taxpayer. Responsible for speaking with taxpayers who called concerning the letters. Responsible for typing statistical charts, letters, updating various reports and normal clerical duties.

In 1994, I was chosen for the Outstanding Employee Award for editing and modifying changes to our various tax forms on a Vari-typer (a large machine where all letters and numbers are various increments to fit in the 100’s of blocks of text that needed to be updated. Very tedious process.). Received numerous certificates for my work, which are available upon request.) PLEASE NOTE: EDWARD C. ZIELINSKI IS NOW DECEASED.

I remained in this position until I retired May 1, 2003 and relocated to Ohio. In September 2005, I returned to work in my current position at Heritage Christian Counseling. In 2005, Heritage was located together with Mansfield Psychological Services (Dennis A. Marikis, Ph.D). In March 2013, Heritage opened their own separate office where I remained until September 2023.

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