Customer Service Funeral Services

CAUDILL

*****************@*****.*** 937-***-**** Dayton, OH 45432-1334

Summary

Funeral services professional with highly meticulous and organized nature and skills in day-to-day office management. Adept at coordinating marketing and business needs.

Dedicated employee offering broad range of experience in the funeral services industry. Devoted to delivering exceptional service to grief-stricken families.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

• Vehicle Maintenance

• Driver Scheduling

• Dispatcher Communication

• Safe Driving Techniques

• Professional Demeanor

• Vehicle Inspections • Public Safety

• Time Management

• Communication

• Organizational Skills

• Multitasking

• Remains Preparation

Experience

Dwyer funeral trade Dayton, OH

Livery Driver

10/2018 - Current

* Operated vehicle in a safe and courteous manner, ensuring passengers arrived at their destination safely.

* Maintained accurate records of mileage, fuel costs, repairs, and other expenses.

* Monitored traffic conditions to ensure timely arrival of passengers.

* Responded promptly to customer inquiries regarding service availability or changes in pick-up and drop-off locations.

* Inspected vehicles on a daily basis to ensure they were clean and in good working order.

* Followed all applicable safety regulations while driving or parking the vehicle.

* Checked oil levels, tire pressure, brakes, lights, windshield wipers and other fluid levels as needed.

* Verified passenger identification to confirm pickup location before departing from office.

* Complied with all company policies related to driver safety and customer service standards.

* Ensured that vehicles were kept clean inside and out by washing them regularly.

* Completed paperwork accurately and submitted it on time according to company policies.

* Adhered to all federal, state, and local laws pertaining to livery services.

* Answered phone calls promptly when receiving requests for transportation services.

* Consistently provided friendly and fast service, resulting in high number of repeat clients and referrals.

* Responded to specific locations at designated times to handle customer reservations.

* Applied knowledge of GPS mapping and local traffic conditions to plan efficient, disruption-free routes.

* Transported high-value clients with professionalism and discretion.

* Organized and monitored funeral arrangements, including paperwork, flowers, casket selection, and other services.

* Coordinated with families to ensure that all details were attended to in a timely manner.

* Served as an ambassador for the company by providing excellent customer service to clients during times of grief and sorrow.

* Ensured that all legal requirements were met prior to burial or cremation services being performed.

* Transported deceased bodies from place of death to the funeral home in accordance with regulations.

* Prepared the body according to instructions given by family members or clergy in order to ensure dignity is maintained throughout the process.

Walmart Xenia, OH

Walmart Produce Manager

11/2017 - 11/2018

Education and Training

David High School

High School Diploma

1998

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