Taneya Pinkard

Center Point, AL *****

ad1gy9@r.postjobfree.com

+1-205-***-****

Looking to obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues.

Authorized to work in the US for any employer

Work Experience

CMA - Certified Medication Aide

Cavalier Health Services - Trussville, AL

June 2023 to November 2023

• Administers medications as ordered by a physician under the supervision of a licensed nurse, in accordance with any state and federal regulations and consistent with facility policy.

• Notifies appropriate licensed staff when a resident complains of pain.

• May take and record vital signs of residents as assigned or as may be required by certain medications.

• Records the administration of medications and/or treatments appropriately, utilizing the computer system to enter and reference resident information as needed. CNA - Certified Nursing Assistant

Brookdale Senior Living - Homewood, AL

January 2023 to June 2023

• Record vital signs, such as temperature, blood pressure, pulse, and oxygen saturation rate

• Talk with patients about their symptoms and relay the information to a supervising nurse or physician

• Record observations in patient charts

• Assist with turning or lifting disabled patients or those with temporary mobility issues

• Answer patients call signals, signal lights, bells, or intercom systems to determine patient needs Live Chat Tax Associate

Turbo Tax - Birmingham, AL

January 2023 to April 2023

Assist customers with question they have.

Using smart look to assist customers if they were needing a video call Answered the live chat to assist customer with question. Scheduled callbacks for customers when needed

Customer Service Representative

EBSCO Industries Inc. - Birmingham, AL

June 2022 to January 2023

· Positively managed and responded to customer service phone calls and emails

· Provided information to customers about products and services in a timely manner

· Processed replacement items, return authorizations, freight claims, and carrier requests

· Calculated appropriate freight quotes based on available options

· Utilized various company computer programs to assist customers; worked closely with Sales and Quality Departments to efficiently respond to customer issues Remote Customer Service Representative

1-800 Flowers.com - Birmingham, AL

October 2021 to June 2022

· Entered and edited customer orders and documented all interactions in computer system

· Monitored and worked customer requests from multiple email queues

· Assisted customers by telephone as needed; spoke clearly, enunciated, and avoided use of company jargon

· Removed customers from mailings as requested

Independent Contractor

Spark Driver - Birmingham, AL

May 2019 to October 2021

1. Utilize my app to look at available orders for the day. 2. Accept a order and proceed to the store location. If it is an shopping order you have to go inside the store and shop for the items.

3. If it is a pickup delivery, you drive to the parking spot and wait for the associate to bring groceries to my car.

4. Provide excellent customer service to the customers if a issue comes along and the customer needs to be contacted.

Barista

Sodexo - Birmingham, AL

October 2017 to May 2019

· Took orders and made coffee, tea, and other drinks to customer specifications

· Operated cash registers and credit card machines to process customer transactions

· Provided excellent customer service; sold or recommended up-charge drinks and gifts to fulfill customer needs

Mail Processing Clerk

U.S. Postal Service - Birmingham, AL

October 2014 to October 2017

· Bundled, labeled, and routed sorted mail to designated areas, depending on destinations and according to established procedures and deadlines

· Operated various types of equipment to process mail in a timely and accurate manner

· Distributed incoming mail to the correct truck driver after processing was completed Education

Certification in Medication Aide

Lawson State Community College-Birmingham Campus - Birmingham, AL April 2023 to May 2023

Skills

• Customer service

• Cash handling

• Cash register

• Sales

• Salesforce

• Windows

• Help desk

• Order fulfillment

• iOS

• Mobile applications

• Vital signs

• Documentation review

• Driving

• Live Chat

• Patient Care

Certifications and Licenses

Certified Nurse Assistant

Certified Medication Aide

Contact this candidate