Customer Service Representative
Resume:
Taneya Pinkard
Center Point, AL *****
*************@*****.***
Looking to obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues.
Authorized to work in the US for any employer
Work Experience
CMA - Certified Medication Aide
Cavalier Health Services - Trussville, AL
June 2023 to November 2023
• Administers medications as ordered by a physician under the supervision of a licensed nurse, in accordance with any state and federal regulations and consistent with facility policy.
• Notifies appropriate licensed staff when a resident complains of pain.
• May take and record vital signs of residents as assigned or as may be required by certain medications.
• Records the administration of medications and/or treatments appropriately, utilizing the computer system to enter and reference resident information as needed. CNA - Certified Nursing Assistant
Brookdale Senior Living - Homewood, AL
January 2023 to June 2023
• Record vital signs, such as temperature, blood pressure, pulse, and oxygen saturation rate
• Talk with patients about their symptoms and relay the information to a supervising nurse or physician
• Record observations in patient charts
• Assist with turning or lifting disabled patients or those with temporary mobility issues
• Answer patients call signals, signal lights, bells, or intercom systems to determine patient needs Live Chat Tax Associate
Turbo Tax - Birmingham, AL
January 2023 to April 2023
Assist customers with question they have.
Using smart look to assist customers if they were needing a video call Answered the live chat to assist customer with question. Scheduled callbacks for customers when needed
Customer Service Representative
EBSCO Industries Inc. - Birmingham, AL
June 2022 to January 2023
· Positively managed and responded to customer service phone calls and emails
· Provided information to customers about products and services in a timely manner
· Processed replacement items, return authorizations, freight claims, and carrier requests
· Calculated appropriate freight quotes based on available options
· Utilized various company computer programs to assist customers; worked closely with Sales and Quality Departments to efficiently respond to customer issues Remote Customer Service Representative
1-800 Flowers.com - Birmingham, AL
October 2021 to June 2022
· Entered and edited customer orders and documented all interactions in computer system
· Monitored and worked customer requests from multiple email queues
· Assisted customers by telephone as needed; spoke clearly, enunciated, and avoided use of company jargon
· Removed customers from mailings as requested
Independent Contractor
Spark Driver - Birmingham, AL
May 2019 to October 2021
1. Utilize my app to look at available orders for the day. 2. Accept a order and proceed to the store location. If it is an shopping order you have to go inside the store and shop for the items.
3. If it is a pickup delivery, you drive to the parking spot and wait for the associate to bring groceries to my car.
4. Provide excellent customer service to the customers if a issue comes along and the customer needs to be contacted.
Barista
Sodexo - Birmingham, AL
October 2017 to May 2019
· Took orders and made coffee, tea, and other drinks to customer specifications
· Operated cash registers and credit card machines to process customer transactions
· Provided excellent customer service; sold or recommended up-charge drinks and gifts to fulfill customer needs
Mail Processing Clerk
U.S. Postal Service - Birmingham, AL
October 2014 to October 2017
· Bundled, labeled, and routed sorted mail to designated areas, depending on destinations and according to established procedures and deadlines
· Operated various types of equipment to process mail in a timely and accurate manner
· Distributed incoming mail to the correct truck driver after processing was completed Education
Certification in Medication Aide
Lawson State Community College-Birmingham Campus - Birmingham, AL April 2023 to May 2023
Skills
• Customer service
• Cash handling
• Cash register
• Sales
• Salesforce
• Windows
• Help desk
• Order fulfillment
• iOS
• Mobile applications
• Vital signs
• Documentation review
• Driving
• Live Chat
• Patient Care
Certifications and Licenses
Certified Nurse Assistant
Certified Medication Aide
Contact this candidate