TECHNICAL WRITER, CURRICULUM DEVELOPER, TRAINER

KEY QUALIFICATIONS

Strong technical aptitude and writing skills with strong interpersonal and organizational skills and the ability to investigate information needed to write documents. Able to initiate and be proactive in all areas of project development.

34 years of experience in technical writing and developing technical documents

Extensive experience writing technical manuals, SOPs, SPCs, quick reference booklets and cards, service and operator manuals, documentation of software development, and other publications

Develop and implement preventive maintenance programs for GMP

Create curriculum and teach it for industrial manufacturing companies

Strong ability to interact with subject matter experts to develop and document procedures

Able to explain technical information in everyday language

Exceptional analytical and problem-solving skills

Constantly analyze informational material to upgrade documents

Developed instructional curriculum and have taught for 41 years

Extensive experience with FrameMaker, SGML, Word, Excel, PowerPoint, Quark Xpress, Visio, Outlook and other tag types – very fast learner

Light experience with HTML, XML, RoboHelp

Very adaptable and quick to learn new subjects and software

Work individually or in a team

Always conscience of time constraints and priorities

From January 2000 to May 2007, I worked for Accent Technical Services (ATS) as a technical writer. ATS contracted me to Allison Transmission to write the following publications for the 3/4K, 5/6/8/9K, AT, HT, MT, and 1/2K transmissions:

service manuals

technical manuals

troubleshooting manuals

operator’s manuals

quick reference cards

specialty publications

This was a 40 hour work week. ATS is no longer in business.

From 2003 through 2004 (4 evenings, 16 hours a week) I developed and taught the following courses at Allison Transmission for Ivy Tech Community College:

Machineries Handbook

trig., Geometry, Algebra, geometric dimensioning

blueprint reading and measuring

hydraulic/Pneumatic

electricity

From May 2007 through March 2009 I subcontracted work from Quary Home Improvement, working approximately 55 hours a week in the following trades:

remodeling – interior and exterior, commercial and residential

appliance repair

HVAC

roofing

plumbing – install and repair

electrical – install and repair

garage door install and repair

general commercial and residential maintenance

I taught as an adjunct instructor for Ivy Tech Community College from April 2009 to March 2011. I developed and taught the following courses:

HVAC Fundamentals including certification in the following:

EPA Section 608

Indoor Air Quality

R-410A refrigerant

HVAC Preventive Maintenance.

Industrial Maintenance, Electrical, and Instrumentation levels 1, 2, and 3 for Navistar students

HVAC levels 1, 2, and 3 for Navistar students

Certified Apartment Maintenance Technician (CAMT)

The HVAC Fundamentals class included 100 hours of class including 32 hours of certification preparation and 60 hours of hands on lab work and another 30 hours of prep time. The prep time included creating graphics and additional information to supplement the text book so the students would receive more accurate training, and creation of practice tests to prepare the students for the certification tests at the end of each course.

The Industrial Maintenance, Electricity, and Instrumentation classes required 12 hours of class and lab each week and another six hours of prep time each week for a total of 18 hours each week. In addition to these classes, I have been doing home improvement and commercial and residential maintenance through my family Limited Partnership, Relots FLP Consulting.

The CAMT class ran three weeks plus one day of certification testing, eight hours each day, for a total of 128 hours. This time is divided between classroom instructions, computer based training, and lab work in practical hands on applications of the lecture materials. At completion of the course, received certification in the following areas:

EPA Section 608

R-410A refrigerant

MicroMetl Corp 4/2019 to 3/2020

I was hired to develop and teach a training program for the production departments.

When she offered me the position the Production Manager said that the present training was done by the department foreman and was not uniform through the company.

I was to develop the program so that all new and existing employees were trained uniformly in production and safety.

They did not have any SOPs in place so I had to spend my first 2 weeks on the production floor determining the SOPs, and then develop the training program.

Created the teaching lab and the curriculum and taught manufacturing skills, OSHA safety, blueprint reading, shop math, machinery/tool safety, tool and machinery operation, quality control, etc.

From October 30, 2010 through March 24, 2011, I taught first year HVAC apprentices seven hours a week for Associated Builders and Contractors of Indiana. This class consists of one half classroom lecture and one half hands on lab work.

From 1996 to 2000 I wrote technical documentation and taught for the following companies:

Cummins Engine, Columbus, In., manuals and other publications (50 hours each week for 14 months)

Eli Lilly and Co., Indianapolis, In., 16-point software validation program and 10-point hardware validation program as required by FDA (40 hours each week for 4 months)

Eli Lilly and Co., Indianapolis, In., diagramming the scientific development of drugs (80 hours total)

Polaroid ID Systems, Ft. Wayne, In., validation of software modules and a white paper (40 hours each week for 7 months)

State of Indiana, Child Protective Services, revised the lawyer’s court room guide (40 hours each week for 4 months)

Vincennes University, Indianapolis, In. vocational instruction through the Enterprise program in:

SPC/quality control

shop math, algebra, trig., geometry

blueprint reading and measuring

geometric dimensioning

introduction to board drafting

Microsoft Windows, Word, PowerPoint, and Excel

developing and formatting resumes and cover letters

Vincennes University, Indianapolis, In. at Quality Machine Shop, a CNC programming and CNC machine operation curriculum based on four hours of lecture and four hours of hands on with a machine operator in a production shop. For this program I developed a curriculum that included training the machine operators to train my students in CNC machine operation. Half of the class was in the shop in the morning and the other half was in the classroom with me. At lunch the students switched places.

Ivy Tech Community College at Blue River Vocational School, Microsoft Windows, Word, PowerPoint, and Excel (one semester)

Central 9 Vocational School, Whiteland, In., Machine shop skills:

shop math, algebra, trig, geometry

blueprint reading and measuring

geometric dimensioning

operation of lathe, drill press, surface and centerless grinders

operation of vertical and horizontal mills

layout

SPC/quality

Ivy Tech Community College, Indianapolis, In. This was through grant money and it lasted almost a year. Machine skills including:

vertical and horizontal mills

lathe

drill press

surface and centerless grinders

layout

blueprint reading and measuring

geometric dimensioning

quality control

shop math, algebra, trig, geometry

layout

Ivy Tech Community College, Indianapolis, In one semester only

First year plumbing apprenticeship

For both of the Vincennes University classes I developed the entire curriculum and taught the classes. Classes were Monday through Friday from 8 to 4. This program lasted five months.

From 1982 to 1995 I owned and operated RL Services in McAllen, Tx. This was a commercial and residential construction, remodel, and maintenance service company. I sold this business in 1995 and moved to Indianapolis, In. The commercial services provided included the following:

Painting

Construction

Interior and exterior repair

Framing

Mechanical appliance repair (residential and commercial)

HVAC

Refrigeration

Ice machines

Restaurant equipment repair (warranty service for most of the restaurant equipment mfgs.)

Electrical

Plumbing

Suspended ceilings

Water heaters

Steam appliances

Boilers

Disposals

Trash compacters

Other equipment as requested

The residential services provided included the following:

Remodeling

Add on rooms

Carports and patio covers

Decks (wood and concrete)

Roofing

Siding

Painting

Tile (floor and wall)

Bathroom and kitchen remodel

Appliance repair (residential and commercial)

Stove

Disposal

Refrigerator

Plumbing

Electrical

Dish washer

HVAC and Refrigeration (residential and commercial)

Garage doors (sales, installation, and service)

Windows and doors

In 2006 I began to do residential and commercial service again under RL Services in Indianapolis, In. The services provided included all of the above services that I provided from 1982 to 1995 in Texas. I did the repair services between tech writing contracts.

Before computer projection systems were available, I copied all illustrations from the text books onto transparencies to be used with an overhead projector while lecturing. When available I scanned all of the illustrations from the text books onto a flash drives so I could project the illustrations onto a large screen from a computer projector while lecturing.

From 1976 to 1980 I developed and taught two 4 year apprenticeship programs for tool and die and millwright apprentices for Detroit Steel Products (1976 -1978) and Arvin Industries (1978 -1080). From 1976 to 1978 I was the plant maintenance engineer for Detroit Steel Products. I was the second shift maintenance engineer for Arvin Industries from 1978 through 1980.

I have 38 credit hours from IUPUI in mechanical engineering, English, and technical writing. The credit hours are in technical subjects such as calculus, trig, technical writing, physics, etc. During the fall of 2010, I completed the National Center for Construction Education and Research (NCCER) Technical Instructor course and certification.

I have EPA Section 608 and 609 certifications through Ferris State University and a R-410A certification through Mainstream Engineering.

I am a published author of a children’s book titled The Good Old Days of Delbert C. Bear, Esq. It is the story of a teddy bear’s life with two little girls named Abigale and Ardith Lynn. All of the adventures are true experiences that happened to me as I was growing up and are told by Delbert. The present printing is available on line and supposed to be available in book stores later in year 2023.

Sincerely,

Randolph (Ran) Toler

RANDOLPH (RAN) TOLER

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