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Customer Service Project Manager

Location:
West Orange, NJ
Posted:
November 26, 2023

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Resume:

RAHIM McNEIL

** ***** ****, **** **** Nutley, NJ 07110

862-***-**** ad1gxq@r.postjobfree.com

SUMMARY

Reliable, positive, and energetic individual, who works effectively on teams and independently; Excels in a fast-paced environment. Excellent customer service and interpersonal skills. Motivated by results, extreme integrity, accompanied by a team first attitude. Available for evening, overtime, weekend, and holiday work. Nation-wide network of vendors.

PROFESSIONAL EXPERIENCE

RSM Maintenance June 2015- August 2023

Project Manager

Manage jobs from start to completion, with an understanding of customers specific needs, but with the companies best interest as the main priority.

Main point of contact with customers, vendors, subcontractors, trades people, technicians, salespeople and upper management.

Work with all facets of construction and maintenance projects from inception to completion.

Receive work orders/requests/emails via the customer.

Contact any/all trades on a daily basis and work with subcontractors on every open work order until job completion.

According to customers’ plans, responsible for the coordination, scheduling, and dispatching of technicians and the ordering of all equipment and materials essential to project guidelines.

Research pricing of materials and understanding negotiating on companies behalf.

Schedule remote installations with remote installers and customers.

Keep all parties informed and in agreement when changes in timelines, job status, back orders, and other adjustments are required in a seamless manner.

Confirm with customers and track technicians’ arrival, onsite progress, and follow through on job completion that all quality standards are met.

Close out all work orders (invoices) and audit each line item.

Armstrong Contractors 2014- 2015

Laborer/Carpenter Assistant

Finished basements

Installed flooring (carpet, tiles, wood), Drywall/sheetrock, Installing decks, patios, and etc.

Creative Unlimited 2006-2014

Video Editor/Office Administrator

Ran the day to day functions of video office which included; scheduling appointments, negotiated pricing, marketing the product to clients, creating and editing videos, uploading content online to website (and other forums/ filmed videos in the field), edited same day videos onsite during live events.

Assisted clients in scheduling and planning to ensure the best end results.

Adjusted to changing variables and re prioritized as needed in a fast-paced environment.

ASTA

Customer Service& Data Entry 2011-2013

Inputted data into system

Checked information and provided updates to company personnel.

EDUCATION:

William Paterson University Wayne, NJ

12 credits from completion of History Degree

CONTINUING EDUCATION:

Franklin Covey Time Management Course

Landmark Education – Education Program which focuses on teaching individuals to get the desired results out of life.



Contact this candidate