Rosmery Baez

+1-717-***-****

ad1gxi@r.postjobfree.com

linkedin.com/rosmerybaez

Summary

Passionate about customer service and excellence. Student always and teacher when required. Experienced in sales, customer services, strategy, analytics and leadership. Work history

PICKING AND PACKING – JUNE 2021 – MARCH 2023

JAY GROUP, Lancaster, PA

Pick customers’ orders at a fast pace while maintaining accuracy. Making sure there was no damage to inventory while packaging. Review Customer information and match label to shipping box. Ensured to meet deadlines and order demand daily.

Customer Service and sales Representative Pymes –

JUNE 2015 – March 2021 CLARO PRT San Juan, PR.

Lead a team of 6 sales associates.

Manage the sales record and collection of the required documentation. Responsible for monitoring orientation, sending proposals, training, meeting with potential clients and managing the database. Assistance to the sales team and Account Manager. Meet and exceed monthly quotas. Intervene to mediate conflicts.

Customer Service and sales Representative

XOCOLATDR MAY 2010 – FEBRUARY 2014

Management of telephone exchanges. Sales and

customer service. Follow-up of corporate clients. CRM management. Quotation, billing, and collection of

invoices. On hand cash management. Guarantee

customer satisfaction.

Skills

• Easy learning

• Analytical and strategic thinking

• Teamwork and leadership

• Microsoft office and digital tools

• Punctuality and responsibility

• Professional Spanish

• Intermediate English

Education

Bachelor of Business Administration:

Marketing

Ana G Mendez University – 2020

Certifications

Accounting assistant.

Brand strategy on Instagram.

Introduction to community

management.

Leadership management in time

of change.

Conflict resolution and teamwork.

Contact this candidate