Pamela Robinson

**** *********** *****

Raleigh, NC 27610

Cell: 919-***-****

Email: ad1gx3@r.postjobfree.com

https://www.linkedin.com/in/pamelarrobinson/

HEALTHCARE INDUSTRY PROFESSIONAL

QUALIFICATIONS SUMMARY

Dedicated an efficacious mental health advocate with proven leadership ability. Leads the charge on mental wellness and is dedicated to expanding the dialogue, raising awareness, creating, and facilitating access to adequate mental health and healing.

PROFESSIONAL EXPERIENCE

Family Support Program Manager

Exchange Family Center ·

Durham, North Carolina

January 2023 - Present

Serves as overall coordinator for the Family Support Program (FSP). Supports the FSP team through their annual performance evaluation process, including hiring and training new staff as needed.

Oversee the functions of five therapist/family coaches reflecting on and exploring their work, as well as their on-going professional development.

Ensures high quality services through team meetings and performance reviews.

Ensures program outcomes are achieved as written in our contracts with funding sources.

Maintains records and collects required data. Updates and maintains data collection system for the program. Writes all reports and correspondence as necessary and in a timely manner. Ensures that all client files and data submission required by contracts is completed according to schedule.

Provides fiscal oversight of the program in collaboration with the Finance Manager.

Works with Clinical Director to manage the FSP waitlist. Manages Family Support Program waitlist.

Provides direct services to clients using evidence-based models, including weekly in-home sessions with the families and referrals to other services as needed. The caseload will be determined annually with the Executive Director.

Coordinates and leads parenting workshops for community partner agencies.

Attends and participates in regular staff meetings and meetings with the Executive Director.

Executive Director, Founder

Mental Wellness Director

Emerging HOPE Family Strengthening Program

Kalamazoo, MI

January 2002- November 2022

•Managed twenty employees, including overseeing and sales operations.

•Ten years’ experience as Social Work Director experience within the health care industry

•Direct supervision of a team of ten, including hiring, coaching, performance management, daily operations supervision, and disciplinary measures as necessary

•Maintain confidentiality of records relating to clients\ treatment.

•Encourage clients to express their feelings and discuss what is happening in their lives and help them Prepare and maintain all required treatment records and reports.

•Counsel clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.

•Linking and coordinating community services for urban families, under resourced youth, adjudicated youth, and indigent individuals.

•Mental health and addictions counseling.

•Collect information about clients through interviews, observation, and tests.

•Manage the day-to-day activities of the program.

•Supervise volunteers.

•Public presentations and appearances.

•individual & group psychosocial counseling to assist with individuals\ success living in the community.

Mental Health/Substance Abuse Therapist

Jim Gilmore Jr. Community Healing Center

Kalamazoo, Michigan

July 2011 to May 2013

•Observed and monitored client behavior and responses to treatment.

•Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.

•Monitored client census by using the Daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.

•Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.

•Developed and implemented treatment plans and modified when needed.

•Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.

•Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.

•Connected clients with community service and resource agencies.

•Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.

•Displayed sensitivity to the cultural and linguistic needs of the clients and families served.

•Displayed sensitivity to the cultural and linguistic needs of the clients and families served.

•Ran individual therapy and family therapy sessions for children ages 5 to 18.

•Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).

•Maintained a caseload of more than 15 children in public schools and group home placements.

•Observed and monitored client behavior and responses to treatment.

•Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.

Mental Health Therapist

Park Place Counseling and Associates

Kalamazoo, Michigan

July 2009 to August 2010

•Timely documentation.

•Case management, complete treatment plans.

•Scheduled and completed screenings and assessment.

•Screened for mental health problems, substance abuse problems.

•Served individuals diagnosed with SUD, co-occurring disorders, and mental health challenges.

•Provided individual, family counseling, and group counseling.

•Arranged psychiatric appointments for clients, as indicated.

•Referred for additional or alternative services, as indicated.

•Collaborated with team members.

•Total responsibility for recruiting and building caseload.

•Provided outpatient counseling at alternative schools, urban schools, and in home settings. Linked and coordinated community services for urban families, under-resourced youth, adjudicated youth, indigent individuals.

•Offered mental health and substance abuse counseling for adult and youth clients who were court mandated.

•Created, and facilitated six-week anger management groups.

•Created and facilitated six week parenting skill building classes.

•Partnered with the Kalamazoo County Youth Drug Treatment Court to provided mental health counseling for delinquent youth.

•Observed and monitored client behavior and responses to treatment.

•Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.

•Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.

Social Worker

August 2007 to April 2008

Battle Creek Veteran Hospital

Battle Creek, Michigan

•Provided supportive counseling for patients and family members.

•Linked and coordinated community resources, especially geriatric and chronic care services. Administered mini-mental examinations.

•Collaborated with interdisciplinary team to develop treatment plans.

•Completed web-based legal documents i.e., Durable Power of Attorney, Conservatorship (and Guardianship paperwork.

•Completed quarterly web-based mental health assessments.

•Mental health diagnostics and Global Assessment (GAF) ratings.

•Completed admission paperwork, psychosocial assessments high-risk screens, and discharge assessments.

•Collaborated with residents and family member regarding residential and home hospice options.

•Promoted adjustment to personal and social consequences of illness, disability and death.

•Provided insight into family\'s adjustment, strengths and needs.

•Provided crisis management for end stage veterans and their family members.

•Planned, organized, and facilitated Palliative Care Support Group.

•Provided extensive interviewing and administered assessments in and highly developed organizational fashion.

•Observed and monitored client behavior and responses to treatment.

•Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.

•Monitored client census by using the Daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.

•Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.

Support Services Coordinator

August 2004 to December 2005

New Genesis, Incorporated

Kalamazoo, Michigan

•Managed day-to-day operations of an urban parenting program.

•Interviewed parents, volunteers, and external collaborators to obtain program enrollment information.

•Recruitment of parent aides; responsible for training of parent aides; interviewing parent aide applicants; interviewing families for parent aide placements.

•Established and maintained effective relationships with internal and external clients and gained their trust and respect.

•Supervised college interns, community volunteers, and workshop facilitators.

•Collaborated with the Mary Jane Underwood Stryker Institute for Service-Learning at Kalamazoo

•College, Reach and Teach Alternative High School program administrators, foster care workers, caseworkers, and human service agencies throughout Kalamazoo County.

•Chaired the Parent and Adult Support Services advisory council.

•Supervised parenting program volunteers and interns.

•Actively sought collaborative partners for support, in-kind services, programming and finances.

•Represented the agency at events and community meeting.

•Reported outcomes using the Kalamazoo Community Foundation Impact Manager Program.

•Responsible for monthly program budget.

•Submitted timely operational report/budget monthly.

•Wrote press releases and news articles for public relations.

•Created a client and agency database.

EDUCATION

Doctor of Ministry - May 2017

Apex School of Theology

Durham, North Carolina

Master of Divinity - May 2016

Apex School of Theology

Durham, North Carolina

Master of Arts: Social Work - June 2008

Western Michigan University

Kalamazoo, Michigan

Bachelor of Arts: Social Work - June 2002

Western Michigan University

Kalamazoo, Michigan

Licensure:

State of North Carolina Social Work Board

Licensed Clinical Social Worker Associate

License Number: P018887

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