Guy M. Lang

• **** North **st Street Wauwatosa, WI 53213 • ad1gwr@r.postjobfree.com • Cell Phone 414-***-**** •

OBJECTIVE

LOCAL ROUTE TRUCK DRIVER

EDUCATION

**** ******** ****** ********* ******* Waukesha, WI

1988-1989 Joliet Junior College Joliet, IL

1981-1985 Lockport Township High School Joliet, IL

PROFESSIONAL TRAINING

CDL – Professional Truck Driving Training Program, December 2019

Decision Driving Techniques Workshop – Fox Valley Technical College: WI Decision Driving Center, 2019

Current & Valid Class-A CDL License – Currently 2 years Class-A Driving Experience

Diversity and Customer Service Training:

WCTC Counseling Services: Critical Life Skills Workshop Series – Multi-Cultural Awareness: Valuing Diversity, 2019

Customer First Workshop – Code Words: Code of Conduct, Confidentiality & HIPAA, 2015

Customer First – Winning Spirit & Listening to Your Customers, 2014

Customer Service for Service Technicians, 2005

Digital Copier and Printer Training:

Network+ Certification – CompTIA Network+: Network Media & Topologies, 2015

Fundamentals of Firmware; Printing Technolgies V1.5; MPS Print Strategy – Operations Blended Learning

MP C3003 Tier 2 Service; D146 Series, D009 Series and D062/D052 Blended Learning (Aficio MP6000 Series)

ImageRunner 5570/6570 and ImageRunner 2270/2870/3570/4570; MP 6085 and MP Quest/6560

RELEVANT EXPERIENCE

Technical Skills:

Skilled truck driver: able to drive both manual and automatic semi-transmissions.

Types of trucks driven: Roll-off truck, Luger truck, Semi-truck with sliding floor in trailer, Semi-trailer, Van, Reefer & dump.

Manage customer service for high volume/high priority accounts, providing premium service for multi-million dollar accounts.

Schedule appointments with customers, maintaining an accurate and timely schedule.

Transportation, delivery, set up and demonstration of equipment in the field.

Schedule deliveries, maintain accurate parts inventory, manage repair shop, and delegated work.

Service technician, networking computer systems between copiers & computers; for printing, scanning & faxing services.

Service technician for multiple brand copy & fax machines: Ricoh, Sharp, Canon, HP, Konica, Toshiba, Dex, NEC, Minolta, Brother.

Management Skills:

Team Lead: supervision of service technician team (6 techs), on-site tech assistance & oversight of excess parts inventory.

Management: delegated work load on service technician team, oversight of scheduling & facilitate team meetings.

Customer Service: established productive work environment & maintained professional communication with customers, to provide a high level of customer satisfaction.

AWARDS

1st Quarter Overachiever Award – February 2009

3rd Quarter Overachiever Award – July 2008

WORK HISTORY

November 2020-August 2021 Fairway Transit Pewaukee, Wisconsin

Class A CDL Truck Driver

January 2020-August 2020 Cress Brook Ventures Hartland, Wisconsin

Class A CDL Truck Driver

January 2019-April 2019 Flying Locksmiths-Milwaukee Milwaukee, Wisconsin

Locksmith

August 2018-November 2018 Office Technology Group (OTG) Milwaukee, Wisconsin

Digital Copier Service Technician

January 2018-June 2018 Wisconsin Imaging Solutions New Berlin, Wisconsin

Digital Copier Service Technician

November 2016-December 2017 Wisconsin Document Imaging Green Bay, Wisconsin

Digital Copier Service Technician

August 2016-October 2016 James Imaging Systems Brookfield, Wisconsin

Digital Copier Service Technician

July 2015-May 2016 Impact Networking Solution Milwaukee, Wisconsin

Digital Copier Service Technician

September 2005-June 2015 Ikon/Ricoh Business Solutions Illinois & Wisconsin

Digital Copier Service Technician

April 2003-August 2005 A & E Technologies Romeoville, IL

Copier Service Technician

August 2002-March 2003 Martin-Whalen Office Products Joliet, IL

Copier Service Technician

July 1995-August 2002 Danka Office Equipment LaGrange, IL

Copier Service Technician

June 1985-June 1989 7-Up Beverage Company Joliet, IL

CDL Truck Driver

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