DOUGLAS SEDLAK

**** ******* *****, *** *******, PA 15650 ad1gwl@r.postjobfree.com 724-***-****

Certifications

Server: Microsoft Server 2012, r2, System Center, Office 365 Administration, Microsoft MCSE, MCP

Database: Oracle DBA, Progress 4gl database programming

Networking: Cisco CCNA, CompTIA Network+ Network Administration

Security: CompTIA Security+, CertNexus, Cybersafe, Certified Ethical Hacker, AZ-900 Microsoft Azure Fundamentals

Computer Skills: MS Project, SharePoint, Confluence, Jira, Excel, Word, Visio, PowerPoint.

Areas of Expertise

Information Technology Management Project Management Cloud Security Regulatory Compliance Documentation Database Management Budget Management Strategic Planning Application Support

Staff Supervision Help Desk Management Backups/Processes Resource Planning Network Administration

PROFESSIONAL EXPERIENCE

TTI USA Pittsburgh, PA (Contractor – BNYM) Remote

Project Manager III (Consultant) Cyber Security PMO Nov 2021 – Apr 2023

Leads and provides direction and guidance for a wide array of activities associated with project planning and management to ensure that projects are completed on time, within budget and to client specifications.

Manages and oversees the end-to-end project management activities such as project reporting, project planning, issue / risk identification and tracking, scope management, estimation, client management, relationship management and other project documentation preparation for projects of medium to high business complexity (involving multiple systems interfaces that are highly visible to the organization)

Project management tools such as MS project, SharePoint, Confluence, JIRA, MS notes, Pivot tables, Tableau and home grown governance recording tools (system of record).

Directs and controls all work performed within the framework of the Work Structure

Develops detailed project plans and schedules application/infrastructure projects, including goals, risks and resource allocation.

Monitors project results for significant deviations

Maintains regular contact with internal clients and coordinates and reports on project progress and accomplishments.

May provide input for (project) team member performance appraisals.

Works with all required Information Technology functions and groups to effectively plan and execute the project.

May coordinate resources across organizational boundaries.

Serves as a liaison between internal clients and internal technical groups to ensure delivery of projects on time, within budget, and to specification.

Manages communication with the business at a detailed functional level and discusses/resolves issues.

Manages internal client expectations and ensures project delivery in conformance with company software development life cycle methodologies.

Achievements:

Developed a ISD Security Roadmap 2022\2023 (NIST, CIS & industry standards)

Led the study of Azure Security Benchmarks for use in a Policy-as-Code implementation.

Scrum master utilized Agile\Jira\Confluence tracking and methodology.

Successfully managed seven to ten diverse projects a year within the ISD security landscape (SEIM, CSPM, Threat Detection and Vulnerability Management) Projects such as Wiz.io, Splunk, Proofpoint (CLEAR), Remote Browser Isolation, Service now, MS defender blocking pilot, Logichub, Netwitness cloud migration projects.

Responsible for all regulatory compliance audits and risk responses.

Initiated the revamping of an end-to-end project workflow.

Managed a POC for the use of Sentinel/Terraform toward DevOps (containers) in a GCP environment.

Infosys Pittsburgh, PA (Contractor – LANXESS), Remote

Regional Project Management (Consultant) North America and Latin America Mar 2020 – Nov 2021

Management of all IT infrastructure services for a specific region. Required to work closely with the customer and act as an interface between the business and delivery teams. Provides inputs in requirement gathering, design and build implementation of any IT security changes. Works closely with other Regional Service managers globally to ensure a smooth delivery of services. Design and Implement support protocols.

Achievements:

Tracked, managed, and assigned all support personnel throughout North and South America.

L2 Management of all support outsourced subcontractors

Redesigned the support process between the client and the subcontractors avoiding a contract replacement.

Backup P1 support Manager responsible for remediating all global Priority outages and issues.

Consultant – Infrastructure Management Remote Jan – Mar 2020

IDC Consulting – Various Confidential Clients

Studied and received four Security certificates during Covid Lockdown:

CompTIA Network+

CompTIA Security+

CertNexus Cybersafe

EC Council Certified Ethical Hacker

PNC (Contractor - Tek Systems), Pittsburgh, PA

Technical Project Manager/System Integrator Sept 2018 – Dec 2019

Oversees large complex infrastructure project engagements. Responsible for SDLC delivery for all Lines of Business. Point of contact for the line of business manager and financial project manager (PMO). Major focus on Infrastructure related projects along with the overall Bank projects. 60-70% spent driving requests to build out the hardware for the project. The other 30-40% spent functioning as an internal customer interface. Responsible for 15-20 efforts at a time.

Responsible for multiple Cyber Security Management projects in a data center planning environment. Facilitates the infrastructure delivery components for multiple LOB projects simultaneously. Performs cross functional project team leadership for definition of project infrastructure scope, objectives, and deliverables. Conducts project meetings and maintains consistent status reporting on delivery schedule progress. Initiated Devops Cloud migration utilizing Kubernetes within the Service now Portal. Prioritizes infrastructure deliverables across multiple projects ensuring the priority is aligned with corporate strategic programs. Coordinates and develops detailed work plans, schedules, infrastructure components estimates’, resource plans and status reports utilizing Clarity, MS Project, SharePoint, Confluence, Jira. Responsible for project related hardware and software procurement. Ensures adherence to quality standards. IT Infrastructure technical background with a high-level understanding of Midrange and Windows platforms, SAN/NAS, Data Security, SQL/Oracle Databases, voice/data network technologies, hardware procurement and provisioning. Responsible for the creation of engaging Technology Delivery Factory (TDF) training videos and Landing site. Utilizing Snagit, Captivate, Movie Maker, SharePoint UI design and site administration. Validates relevant content and identifies target audience training needs before creating scripts and screen shots and live and test data of Service now and Powerlink. Applies tested instructional design theories, practices, and methodologies. Establishes analytics and criteria used to measure material effectiveness. Maintain project documentation and course folders. Negotiating timelines and budgets, securing stakeholder approval. Stakeholder management, change management, negotiation, setting expectations and navigating the political landscape between MIS and TIS.

Bishop Canevin High School

Project Manager, Infrastructure Sept 2017 – Sept 2018

Provides lead technical support for school computers, pc labs, iPads, printers, and software.

Instituting a Ticket system complete with remote desktop support.

Implemented Ubiquity firewall appliances in combination with new office 365/Microsoft System Center, Carbon Black and endpoint software. Web site, SharePoint content and maintenance administration.

Responsible for all security processes and equipment.

Coordinates and directs all matters of technology integration and software programs for classrooms instruction, including iPads and an iPad one-to-one program.

Assists teaching personnel with Plus Portal grading program.

Maintains database of teachers, staff, parents and students and students email addresses and registration for Plus Portal cloud migration project.

Inventories and monitors the use of all technological equipment.

Assists administration and staff with the school administrative software.

Plans and conducts professional development needs for teachers, as related technology.

Servers as administrator of the computer network servers for the school domain.

Develops new ideas and uses for technology integration in the school community.

Chairs the school technology development team.

Coordinate’s student digital club activities in conjunction with the Technology Department

Responsible for e-rate, Grant and general technology budgets

Maintains all databases and backups of critical data.

Attended all administrative staff and faculty meetings.

YWCA (Contractor - Robert Half Inc.), Pittsburgh, PA Nov – Dec 2016

Infrastructure Consultant

Identified areas of improvement with internet, phone and cloud services. Maintained and supported Software, PC’s, Tablets, Microsoft AD Servers, Switches, Routers, Firewalls, and security equipment for multiple sites. Experience implementing and maintaining a SonicWALL firewall appliance with MacAfee virus protection suite. Enhanced O365 usage organization wide connecting to a cloud datacenter security. Provided technical support via phone or desk side support. Planning and support for future contracts and licensing. Helped existing support staff when escalating calls to vendors and support contracts. Scheduled off hour’s updates.

First National Bank Information Services (Contractor - Oxford Solutions), Pittsburgh, PA June – Sept 2016

Infrastructure Technology Project Manager

Responsible for planning, executing, and finalizing IT projects assigned according to established deadlines and within budgetary constraints including acquiring resources and coordinating the efforts of those resources to deliver the projects according to the established plan. Defines the project objectives for each process and oversees the quality control throughout the projects. Responsible for release management. Developed standards and looked for ways to apply process improvement. Revamped and completed an online onboarding process utilizing SharePoint. Developed and implemented a PC naming convention. Responsible for the project plan and roll-out to convert Novell E-directory to Microsoft Active Directory, Azure, Intune, Office 365 rollout with redundant data center storage. Compiling technical documentation of the banks end-to-end infrastructure. Revamped the PC deployment process from weeks to days. Conducted security audits and implemented adjusted user access via SCCM. Analyzed the current asset management procedure. Collaborated on the RFP and award for corporate wide outsourced print services.

UPMC Corporate Services (Contractor - Raeder Landree, Inc.), Pittsburgh, PA Nov 2015 – Feb 2016

Wireless Resident Engineer

Responsible for supporting, provisioning and documenting Aruba and Cisco WLAN Architecture, including Aruba Airwave NMS and Clearpass Policy Manager. Works with Rogue AP detection. Responsible for Initiating TAC and escalation calls to vendors. Perform engineering, design, system configuration, maintained security measures, critical and major system outage troubleshooting, pre-implementation testing and planning activities and work at all company locations within the base office and lab. Attended project and operational meetings as needed.

The Children’s Institute, Pittsburgh, PA Mar - Sept 2015

Assistant Director of Information Systems, Infrastructure Projects

Managed the daily operations of an eight-member application and hardware support team responsible for 24/5 hospital, education and administrative IT functions across six locations. Responsible for a 50-server computer center, Soarian EMR systems, Oracle data repository, EMC Networker backup system, SAN VMware and Hyper-V center, Microsoft System Center, Office 365 implementation, Microsoft Active Directory Administration. Cisco Prime network solution and Avaya Phone systems.

Successfully implemented several new system wide SDLC security enhancements including Cisco ASA coupled with Microsoft System center, Proofpoint Email encryption software, Airwatch MDM software, Covidien patient monitoring and a SharePoint-based work order system.

Recommended a three-year internal IT strategic plan that would be based on an external technology audit.

Instituted a standard project management template on a SharePoint based bi-monthly satellite site support schedule.

Evaluated staff skill sets then added a professional development section to yearly goals/evaluations.

Reviewed and recommended security measures based on an independent security audit.

Recommended a Big Data report writer solution to extract EMR reports.

Conducted and documented a cyber and disaster recovery audit.

Derry Area School District, Derry, PA Sept 2006 - Dec 2014

District Technology Program Manager

Provided “always-on” instructional technology and the appropriate resources to support learning. Maintained all district computers and associated technologies. Responsible for centralized system administration of computers, file servers and data. Oversaw all district IT internal security policies and procedures. Coordinated the district’s technology vision, planning and budgeting, including E-rate reimbursements. Supervised IT staff and served as liaison to technology vendors.

Extensive experience implementing and maintaining Norton enterprise antivirus endpoint projection in combination with a Barracuda firewall. Before that, used Cisco ASA firewall solution. Then graduated to Sophos and office 365 endpoint with Microsoft System Center.

Recommended, implemented, and managed a new Student Information System.

Site administrator for the districts Department of Education web sites and services (PIMS Coordinator).

Implemented and managed a help desk and work order system to stream-line support call responses.

Recommended and implemented the automated call management system (voice, emails and texts) Blackboard Connect (Alert now).

Lead technical resource and project manager Implementing 0365 as part of a statewide pilot to enhance the use of Microsoft Unified communications throughout PA Schools. Utilizing cloud-based data center activity.

Standardized and support technology systems, including VOIP Avaya phone systems and video surveillance systems into Video Insight software including QoS via Enterasys MLS.

Negotiated Microsoft EES licensing Agreement.

Designed and implemented a 10g internal (10x 1000) speed network backbone.

Member of the team to establish the three-year (Estrat) Ed. Tech. Strategic Plan.

Provided technical assistance in the successful EETT, CFF and KtO grant writing and implementation process.

Administrator of District Website and related services.

Implemented Office 365 and replaced contracted email service with Microsoft and Google collaboration cloud services.

Converted Aruba to Areohive with 802.1x login authentication (Radius servers). Implemented redundant SAN solution with VMware and Hyper-V virtual servers.

Extended network services to athletic field and new press box with HD Scoreboard and wireless cameras.

Member of three-year Building and Grounds Committee responsible for the consolidation of three elementary schools into one.

Served as Chair of the District Technology Committee and recommended BYOT.

General Kinetics, Inc., Johnstown, PA May 2004 - Sept 2006

System/Database Program Manager (Database Development)

Provided all Help Desk support (on-call 24/5). Responsible for all aspects of purchasing and production planning including technical documentation of the manufacturing floor environment.

Coordinated all PC technical inventories.

Configured and maintained printer and peripheral environment and provided remote network access.

Managed all Microsoft 2003 Enterprise servers including domain controllers.

Provided support for Windows XP, 2000 and NT desktops, AutoCAD, Mastercam and Solid Edge.

Technical environment included Cisco ISA Firewall Services, Exchange Servers, Web\SharePoint development, Cisco Call Manager and Voicemail, Cisco Routing and remote services, Symix/Styeline 2i00 DBA, Progress DBA utilizing 8.3B and Results report writing, Stromberg timecard and barcode systems.

Pennsylvania Highlands Community College, Johnstown, PA June 2004 - Sept 2006

Adjunct Professor, Computer Information & Communications Technology

Part-time Computer Instructor utilizing current computer technology, with a primary goal of developing the basic skills outlined by the state while developing life-long learners. Worked a dual schedule teaching and working as a full-time System Administrator.

CONSULTING EXPERIENCE

Technology and New Business Development Manager – Tele-Medicine Apr 2001 - June 2004

Windber Professional Services a division of Windber Medical Center & Windber Research Institute

Responsible for establishing and managing a point-to-point OC3 155 Meg connection between Walter Reed Army Hospital and Windber

Windber, PA 15963

Operations and Technology Development Manager, Wireless ISP

Mountaintop Technologies, Inc. (Cisco Call Manager)

Managed all aspects of a wireless broadband network including initial design, development and deployment to ensure customer satisfaction and technical service level goals were met.

Johnstown, PA 15901

Technical Operations Program Manager, Wireless ISP

WinBeam, Inc.

Managed all aspects of a startup, line of site wireless broadband Internet service provider.

Altoona, PA 16601

EDUCATION

B.S., Management (Computer Science Concentration), St. Francis University, Loretto, PA

IT Project Management Certificate, PMP, Duquesne University, New Horizon Computer Learning Center, Pittsburgh, PA

Microsoft Project 2016 1 & 2 New Horizon Computer Learning Center, Pittsburgh, PA

CompTIA Network+, CompTIA Security+, Penn State Beaver, Pittsburgh, PA

TECHNICAL SKILLS

Server: Microsoft Server 2012, r2, System Center, Office 365 Administration, Microsoft MCSE, MCP

Database: Oracle DBA, Progress 4gl database programming

Networking: Cisco CCNA, CompTIA Network+ Network Administration

Security: CompTIA Security+, CertNexus, Cybersafe, Certified Ethical Hacker

Computer Skills: Outlook, Excel, Word, Visio, PowerPoint, SharePoint, AutoCAD, AutoCAD Lite.

In-Process: AZ-900 Microsoft Azure Fundamentals

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