Eileen Langlois

Professional Profile

ad1gw9@r.postjobfree.com • 603-***-****

LinkedIn URL • Nashua, NH 03063

Versatile, highly skilled, and results-driven professional with strong capability to excel in various types of roles. Highly motivated professional dedicated to surpassing expectations and embracing added responsibilities with strong emphasis on exceeding company expectations.

Demonstrated expertise in negotiating payment plans, exceeding determined objectives, and showcasing exceptional organizational abilities. Passion for supporting and empowering coworkers to achieve goals by sharing knowledge and providing exceptional assistance. Talent for delivering remarkable administrative/managerial support to streamline day-to-day operations. Known for collaborative work style, unwavering reliability, and impeccable track record. Well-versed in prioritizing activities and managing complex workloads to accomplish challenging deadlines. Capacity to work both independently and collaboratively as team player. Recognized for consistently demonstrating high level of professionalism, trustworthiness, and self-motivation, along with positive, can-do attitude. Articulate communicator focused on building and nurturing professional relationships at all levels.

Areas of Expertise

Administrative/Managerial Support

Strategic Planning & Execution

Accounts Receivable

Reporting & Documentation

Customer Service & Satisfaction

Telephone Etiquette

Issue Identification & Resolution

Collaborative Team Player

MS Office Suite / SAP Proficiency

Professional Experience

GH Berlin Windward – Location 2014 – Present

Accounts Receivable Representative

Process credit card payments, ACH, and EFT withdrawals. Prepare and deliver professional Demand Letters to delinquent accounts. Follow up on payment arrangements while ensuring compliance and prompt resolution. Provide valuable assistance in managing delivery holds. Maintain and update spreadsheets for daily cash/check deposits. Address pricing issues and streamline return process through email correspondence with sales personnel.

●Accomplished and surpassed goals by coordinating and implementing effective strategies.

●Achieved substantial reduction in delinquency percentage by executing proactive measures.

●Oversaw and resolved all accounts overdue for over 61 days aimed at ensuring timely payments.

●Minimized financial losses by identifying and recommending accounts suitable for write-off.

●Optimized cash flow management by arranging payment schedules.

Watts Water Technology – Location 2011 – 2014

Credit Manager (Contract/Temporary Employment)

Contacted Business to Business (B2B) Accounts Payable with strong emphasis on ensuring timely resolution of payment issues. Resolved invoice-related issues by collaborating with sales offices. Provided weekly reports to management on potential bad debt. Updated contact information for accounts to ensure accurate and up-to-date records. Followed up on emails and sent statements and invoices. Identified, resolved, and rectified missing payments.

●Ensured smooth order processing and minimized delays by monitoring daily sales orders and releasing orders promptly.

●Managed and maintained responsibility for over 1.8K past due accounts; prioritized and addressed outstanding balances.

●Fostered cohesive work environment and cross-functional communication by engaging with team members/departments.

●Demonstrated professionalism in both verbal and written communication, ensuring positive customer experience.

●Identified potential opportunities for line increases by conducting thorough reviews of accounts.

Additional Experience: Representative, Regional Credit Suburban Propane – Nashua, NH

Education & Credentials

General Business – Graduated, Spaulding High School – Barre, VT

Certifications: Certificate to Management College Course Certificate for Certified Nurse’s Aide Attended Excel 10 Course

Technical Proficiencies

MS Office Suite Microsoft Windows XP, Windows 7 SAP