E D U C A T I O N

P R O F E S S I O N L E X P E R I E N C E

VALERIE GREEN

S K I L L S

REVERE HIGH SCHOOL

NEWBURY JR. COLLEGE

Graduated in 1979

1991

Associates of Finance

Call Center

Customer Service

SAP

Salesforce

Microsoft Office

ad1gvk@r.postjobfree.com +1-781-***-****

PAYROLL SPECIALIST

Sage Software, Inc, Danvers, MA Dec 2016-Aug 2017

Generated and maintained employee payroll and

employee benefits.

Reconciled and confirmed the accuracy of the

payroll data

Researched and resolved payroll differences and

errors to ensure accuracy

Processed and issued salary through manual payroll checks, banking, and direct deposit

A W A R D S

EMPLOYEE OF THE MONTH

FRAUDBUSTER

Trendlines - 1 time (1996)

Metro Credit Union - 3 Times

(2003, 2005, 2008

Metro Credit Union 2007

WARRANTY SPECIALIST

Lifetime Brands - Medford, MA June 2014 - May 2016 Processed warranty claims for consumers

Provided technical help on our products

Answered and responded to 50-85 inbound

calls per day

Organization

Problem Solving

Attention to Detail

Communication

Teamwork

CALL CENTER MANAGER

Trendlines - Revere, MA Sept 1991 - June 2002

Processed orders and tracking shipments

Handled invoices and also billing inquiries

Trained new employees

Oversaw Service Rep Department employees

Coordinated with operations and logistics on all outgoing shipments

Managed Sales and service follow-up of Retail Business Accounts

SENIOR CALL CENTER CUSTOMER

SERVICE REPRESENTATIVE

Metro Credit Union - Chelsea, MA July 2002 - January 2012 Responsible for handling member inquiries

Processed loan applications and loan closings

Opened new member accounts

Opened online accounts

Trained new employees on a one to one basis

Oversaw and managed Branch Tellers and Call Center Reps BUSINESS OFFICE SPECIALIST

Amedysis Home Health (Dec 2019-March 2020)

Scheduled all physical therapists and RNs to

see their patients.

Respond to a high volume of inquiries.

CASH OFFICER & MERCHANDISER

HomeGoods - Seabrook, NH (Nov 2021-Present)

Maintains and upholds merchandising philosophy

and follows established merchandising

procedures and standards

Accurately processes and prepares merchandise

for the sales floor following company procedures

Initiates and participates in store recovery as

needed throughout the day

RETAIL OPERATIONS SPECIALIST

Stoneham Bank - Stoneham, MA Aug 2012 - Sept 2013

Provided timely and accurate processing of daily

maintenance on deposit accounts

Processed credit card disputes as well as charges offs and credit reversals, issued provisional credit when needed following guidelines of regulation Z

Daily review of key reports,

Fraud prevention

Auditing of Retail Accounts

SENIOR CLERK 2

Department of Revenue - Chelsea, MA 2 seasons: 2001, 2002 Processed quarterly tax returns for businesses

Handled customer service issues

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