Christa Shakespeare

**** ******* ****** **** ** #301 Leesburg, VA 20175

469-***-****

It has been 19 years since I have been in the workforce. I have proudly been raising a family which includes homeschooling during this time. Home management, educating and child care requires a high level of organizational skills, budgeting, communicating with different vendors, and relaying important information. Employment :

Billing Specialist/Customer Service

Ogden Clinic - Ogden, UT January 2003 to February 2004 Submitted claims to insurance companies and worked on claims until paid. Made inbound and outbound calls to patients for remaining balance. Provided customer service to walk-in patients for claim details, patient payment plans, and new information.

Medical Coder/Team Lead/Billing Specialist /Customer Service Complete Billing Solutions - Bountiful, UT February 2000 to December 2002 Received medical records from medical crew describing patient injuries. Used most specific ICD-9 and CPT codes and transferred to a billable document seeking reimbursement from medical insurance, Medicare and Medicaid. Follow-up with insurance for payment. Created payment plans for more destitute patients. Committee lead for charitable write-offs for patients without means to pay. Lead team of four billing specialists for our region of the United States. Billing Specialist/Customer Service

DMBA - Salt Lake City, UT January 1999 to February 2000 Submitted claims to insurance companies and worked on claims until paid. Made inbound and outbound calls to patients for remaining balance and questions. Provided customer service for claim details, patient payment plans, and new information.

Patient Customer Service

United Health Care - Salt Lake City, UT August 1997 to January 1999 Received inbound calls from patients and physician offices regarding plan information, medical procedure coverage, authorizations, and claim details. Worked with the claims department to insure accuracy of claims, medical payments, and patient responsibility.

Education

Ricks College - Rexburg, ID September 1992 to June 1993 La Habra High School - La Habra, CA September 1988 to June 1992, High School Diploma

Skills

Medical Records

Medical terminology Insurance Verification

Medical Billing

ICD-9

Medical air ambulance coding Customer service

Accounts Receivable

CPT Coding

Medical records

Medical Terminology

Claims Resolution (Revenue)