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Customer Service Medical Center

Location:
Chicago, IL, 60654
Posted:
November 26, 2023

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Resume:

MARSHA HUNT

**** *. ****** *****, *******, Illinois 60640 - 773-***-****–ad1gv5@r.postjobfree.com

Highly motivated, Central Scheduler with over 20 years of experience in the healthcare industry. Effectively performs daily office duties, such as, pre-registering patients, schedule invasive and non-invasive testing, and transcribing doctor’s orders. Detailed-oriented, multitasker, with excellent written and verbal communication skills. Experienced in learning new technologies and handling customer service discrepancies in a timely and professional manner, often resulting in overall efficiency.

WORK EXPERIENCE

SAINT MARY MEDICAL CENTER Chicago, Illinois

CENTRAL SCHEDULER 11/2016-01/2019

•Verified diagnostic orders by calling doctor’s office for more clarification of tests and diagnosis for appropriate testing criteria.

•Updated demographics and insurance information with each pre-registration.

•Scheduled all outpatient diagnostic imaging in Radiology, Cardiology and Nuclear Medicine for 5 facilities.

•Checked insurance through Epic system for accuracy information for billing purposes.

SAINT JOSEPH HOSPITAL Chicago, Illinois

CENTRAL SCHEDULER 03/1999-11/2016

•Increased the efficiency of the department by answering 25-50 phone calls daily.

•Performed pre-registration procedures, validate insurance coverage and obtain authorizations from various insurance companies.

•Read and transcribe physician orders and gave preparations for outpatient testing.

•Worked as part of team to execute proper handling of multiple faxes from the doctor's offices.

EDUCATION

CENTERAL YMCA COMMUNITY Chicago, Illinois

ASSOCIATE DEGREE IN MEDICAL RECORDS 06/1980

Technical Skills: Strong knowledge of Microsoft office, EPIC, Citrix, IDC-10 Coding, OneSource Passport



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