CHRISTINA HERNANDEZ

Merced, CA *****

209-***-**** - ad1gv3@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Bilingual Customer Service Representative motivated to maintain customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. SKILLS

Retail Sales Customer Service

Microsoft Excel

Order Fulfillment

Microsoft PowerPoint

Sales Expertise

Microsoft Word

Customer Relations

Account Management

Staff Training

Office Equipment Proficiency

Data Evaluation

Store Maintenance

Document Control

Receiving Support

Closing Sales

Conflict Mediation

Money Handling Abilities

Professional Telephone Demeanor

Multi-Line Phone Talent

Product Promotion

Quality Control

Conflict Resolution

Computer Proficiency

Multi-Line Telephone Operation

Customer Relationship Management

Typing Proficiency

Sales Quota Achievement

WORK HISTORY

11/2020 to 09/2022 Customer Service Representative Kohls – Modesto, CA

Handled customer inquiries and suggestions courteously and professionally. Updated account information to maintain customer records. Responded to customer requests for products, services, and company information. Trained new personnel regarding company operations, policies and services. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Trained staff on operating procedures and company services. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

07/2010 to 05/2018 Retail Sales Consultant

AT&T – Patterson, CA

Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.

Determined solutions for clients promptly and professionally. Oversaw deposits, processed financial transactions and maintained inventory. Developed professional relationships with customers to increase loyalty, retention and rapport.

Used POS system to process sales, returns, online orders, and gift card activations. Greeted customers and helped with product questions, selections, and purchases. Managed cash register after end of shift to balance and record accurate transactions.

Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Maintained clean sales floor and straightened and faced merchandise. Answered questions about store policies and addressed customer concerns. Maintained up-to-date knowledge of store sales, payment policies and security standards.

02/2005 to 06/2010 Retail Sales Consultant

AT&T – Merced

Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.

Oversaw deposits, processed financial transactions and maintained inventory. Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.

Used POS system to process sales, returns, online orders, and gift card activations. Greeted customers and helped with product questions, selections, and purchases. Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Managed cash register after end of shift to balance and record accurate transactions.

Answered questions about store policies and addressed customer concerns. Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Trained and supervised new employees to use selling strategies and apply best practices.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Created inviting environment for customers by maintaining store organization and cleanliness.

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Provided exceptional services and pleasant shopping experiences to retail customers.

EDUCATION

05/2005

CSU, Stanislaus - Turlock, CA

06/2003

Le Grand High School - Le Grand, CA

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