Office Manager Accounts Payable
Resume:
Robin L Brown
**** ******* **** **, ******, WA **951
*****.*********@*****.***
Bookkeeper/Business Office Manager and Billing Specialist with 20+ years of experience assisting with and fulfilling organization billables and receivables. A proven track record of using my excellent personal, research and analytic skills to lead and improve cash flow, billing records, and back-office processes. Team player with excellent communication skills, high quality of work, highly self-motivated. Strong organizational skills and business acumen and able to work independently.
Experience
NOVEMBER 2021 – CURRENT
Self Employed/Owner and Operator, Yakima, Washington Daily bookkeeping including accounts payable and receivable, bank and credit card transactions and reconciliations, vendor management, purchasing, inventory management, and merchandising of products. Website design and maintenance and updating with products and relevant content. Daily posting on several social media pages and weekly email marketing.
MARCH 2021 – SEPTEMBER 2021
Office Manager/Bookkeeper Cascade Sign & Fabrication, Yakima, Washington On a weekly basis, paid outstanding invoices due, investigated account discrepancies, created invoices on completed service and jobs. Calculated and submitted sales tax due monthly and invoiced outstanding balances due. Set up new and updated clients into QuickBooks Desktop for service and invoicing of manufacturing of signage. On a daily basis, ran credit card payments, posted payments and debit transactions to QuickBooks Desktop, and maintained job files. Set and submitted Certified Payroll for prevailing wage jobs. Onboarding of new employees and reviewed timecards for payroll. Answered incoming calls, wrote up service requests and addressed customer billing issues, reviewed mail, and made bank deposits.
SEPTEMBER 2018 – SEPTEMBER 2020 - CLOSED
Medical Billing Manager Handworks Northwest, Richland, Washington Responsible for the daily management of Workers Compensation and MVA Claims. Daily billing of charges, private and insurance payment posting, electronic claims and paper billing, reconciling accounts, monthly billing of patient statements, collections, refunds, month end reports and customer service to resolve all patient and office issues presented.
MARCH 2013 – SEPTEMBER 2019 – COMPANY SOLD
Content Specialist VitalWare, Yakima, Washington
Responsible for project research, management, and creation of proprietary Medicare and Medicaid Medical Necessity NCD, LCD, and Article content, while maintaining and updating versioned records in a database. Testing and troubleshooting edits in a proprietary database for our customers. Independent and collaborative work completed under recurring and changing weekly deadlines including special projects as needed. Formatting of text when replicating document information for client display within an online application. AUGUST 2002 – MARCH 2013 - CLOSED
Medical Billing Manager Five K Medical Billing, Yakima, Washington Responsible for the daily management of multiple client medical billing databases for multiple specialties, starting with charge review and entry, electronic and paper billing, keying and balancing insurance and patient payments, reconciling account discrepancies, monthly billing of patient statements, collection accounts, refunds, client month end reports, and 2
customer service to resolve all issues presented. Managed 5 employees daily, drop-off and pick-up of documents from client offices, bank deposits.
Skills
QuickBooks Desktop and Online • Bank & Credit Card Transactions • Bank & Credit Card Reconciliations • Bank Deposits
• Accounts Payable • Accounts Receivable • Invoicing and Statements • Office Equipment • 10-Key • Office Management • Electronic Claims • ERA Posting • Denial Management • Policy Research • Workers Compensation • Month End Reporting • Collaboration • Data Collection • Project Management • Process Analysis and Improvement • Analysis and Strategic Planning • Time Management • Customer Service • Effective Resolutions • Open Communication
• Problem Solving • Responsiveness • Accuracy • Organization • Dedication • Flexibility • Self-motivated • HIPPA/Confidentiality • Gmail (Docs, Google Sheets, Gmail) • Microsoft Office (Word, Excel, Outlook) Education
Principals in Accounting Certification (NACPB), 22 CPE credits IN PROCESS Fundamentals in Accounting Certification (NACPB), 26 CPE credits, 2023 Copyediting Certification, University of California, 2018 Business Information Management, Trend Business College, 1991 Accounting/General Courses, Yakima Valley Community College, 1988 Associations
NACPB – National Association of Certified Public Bookkeepers 2023 - present References
Available upon request.
Indeed Assessments
Managing accounts in QuickBooks — Proficient February 2022 Using QuickBooks software to manage business financials Full results: Proficient
Managing accounts in QuickBooks — Proficient August 2022 Using QuickBooks software to manage business financials Full results: Proficient
Data entry: Attention to detail — Proficient October 2021 Maintaining data integrity by detecting errors
Full results: Proficient
Bookkeeping — Proficient November 2021
3
Calculating and determining the accuracy of financial data Full results: Proficient
Protecting patient privacy — Proficient July 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient April 2023 Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Principles of accounting — Proficient July 2023
Preparing financial records according to federal policies Full results: Proficient
Medical billing — Proficient July 2023
Understanding the procedures and forms used for medical billing Full results: Proficient
Medical billing — Proficient July 2023
Understanding the procedures and forms used for medical billing Full results: Proficient
Work style: Reliability — Proficient July 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient September 2022 Responding to customer situations in a retail setting Full results: Proficient
Filing & organization — Proficient July 2023
Arranging and managing information or materials using a set of rules Full results: Proficient
Office manager — Proficient November 2021
Scheduling and budgeting
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient October 2021 Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
HR: Compensation & benefits — Proficient March 2023 Knowledge of compensation and benefits programs
Full results: Proficient
Social media — Proficient April 2023
4
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Recruiting — Proficient March 2023
Managing the candidate sourcing and selection process Full results: Proficient
Office manager — Proficient April 2023
Scheduling and budgeting
Full results: Proficient
Protecting patient privacy — Proficient July 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Administrative assistant/receptionist — Proficient October 2021 Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Professionalism — Proficient October 2021 Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient August 2022 Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Attention to detail — Proficient October 2021
Identifying differences in materials, following instructions, and detecting details among distracting Information
Full results: Proficient
Marketing — Proficient April 2023
Understanding a target audience and how to best communicate with them Full results: Proficient
** Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate