Service Advisor Customer Care

Jill Toomey

** ********* *** • West Yarmouth, MA 02673 • 808-***-**** •***********@*****.***

Key Skills

CPC Coding/Billing Courses

ICD-10-CM

HCPCS-II

CPT

HIPAA Compliant

Customer Care Oriented

Hyper-focused on detail

Microsoft Office

Website Development

Programming

Medical Terminology

Training

Supervision

Sales

HL7

Experience

PREMIER SUBARU 2018-2019

Service Advisor

● Initial write-up of a vehicle for service

● Providing customers with knowledge of required

services

● Flagging hours, updating Repair Orders with

additional sold work

● Follow-up calls regarding Special Order Parts

● Receiving inbound calls for the service and parts departments

● Stay up-to-date on product training and recalls

BMW OF CAPE COD 2015 – 2017

Service Advisor

● Welcoming guests and performing the initial write-up of a vehicle

● Walk around of vehicle with customer to

acknowledge additional work needed

● Answering inbound calls for service and parts

● Make follow-up calls for Special Order Parts

● Stay up-to-date on product training and new recalls being released

Jill Toomey

45 Cleveland Way • West Yarmouth, MA 02673 • 808-***-**** •***********@*****.*** WOLFGANG PUCK’S SPAGO 2012 - 2015

Assistant Manager/Head Server/Bartender

● Assisted in managing all aspects of food and beverage dining operations

● Provided recommendations to improve department operations

● Provided efficient and cordial guest interactions (including extremely high profile guests)

● Attended appropriate guest service meetings

● Assisted in hiring and training new employees

● Wine and Food pairings, training and education

MEDITECH 2005 - 2012

Interoperability Specialist

● Overseeing 75+ hospitals throughout the US and Nova Scotia

● Installation and implementation of interfaces to assist MEDITECH applications communicate with non-MEDITECH software

● In-house training regarding programming, as well as, ICD-9, HCPCS, and CPT

● Coordinate weekly meetings between specialists to discuss common and complicated requests by sites

● Broad knowledge of applications across each hospital, to associate the needs of the interface communications

● Assisting in small resolutions for customers minor custom requests, without assistance of a programmer

● Processing custom requests per hospitals to allow them to have more functionality between the applications (adding more demographic information, etc)

● Many of the focus of my career was assisting in my hospitals achieving the deadlines of getting on an EHR

Administrative Assistant to Region 4 Sales

● Provide administrative assistance to the most profitable Sale team

● Generating presentation folders for Sales associates site visits

● Answer a 4,000 incoming phone line to disperse to appropriate team members

● Screen calls and read emails for the Executives (founders, president, vice president, COO, CFO, CEO and other directors)

● Mail delivery throughout the 6 floor building

● Creating, editing and submitting letters, contracts and notarized documents for sale representatives

● Schedule sales representatives itinerary for future travel and presentations

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