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Customer Service Social Media

Location:
Paducah, KY, 42001
Posted:
November 26, 2023

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Resume:

RUSSELL G.PHILLIPS

**** ***** ******* **.

West Paducah, KY 42086

502-***-****

email: ********@*****.***

SUMMARY OF QUALIFICATIONS

• Extensive sales, marketing, and customer service experience, including developing new accounts, servicing existing customers, giving effective presentations, overcoming objections, closing the sale, and performing follow-up work.

• Experienced in recruiting and training of new employees.

• Willing and able to quickly learn new methods and procedures.

• Excellent oral and written communication skills in relating with people from a broad range of backgrounds.

• Basic computer experience in Network Administration and Social Media. Information available on Facebook and LinkedIn.

• Highly motivated and organized; able to complete tasks in a timely manner and meet or exceed objectives.

• Able to work well independently or as part of a team.

• Strong problem-solving skills.

• Native of Illinois.

WORK EXPERIENCE

2014-Present Hearing Lab Technologies LLC

14301 FAA Blvd. Ste 105, Ft. Worth, TX 76155 469-***-****

Beltone Hearing Lousiville, KY area stores

Dispensed hearing aids, completed clinical hearing test, responsible for all forms of

business day to day. Including recruiting new patients for hearing exams, and precise

inventory for Sams Club,

3550 James Sanders Blvd,, Paducah, KY 42001

2008-2014 Phillips Hearing Center Inc.

Hearing Instrument Specialist / Owner / President

103 C. Michael Davenport Blvd.Ste.2

Frankfort, KY 40601

Licensed in Kentucky

Responsible for all day to day activities and decisions required to manage a

successful business. Completed hearing exams; managed and dispensed sales

of Phonak, Unitron, Siemens, ReSound, Rexton and Oticon hearing aids.

Experienced working with all the dispensing software of these manufactures.

2005-2008 Miracle Ear, Paducah, KY

1981-2005 Worked in Agriculture for the Growmark / FS system, Ciba-Geigy Ag.

Chemical Company for 14 years and the Seed Industry for Cargill Company

CARGILL, INC.

Minneapolis, Minnesota

District Territory Manager

Responsible for marketing and promoting corn and soybean products; ordering; allocating; coordinating shipping; handling transfers and performing collections throughout a multi-county territory. Developed $500 K in sales to customers supplying Frito Lay, Illinois Cereal Mills and Consolidated Grain and Barge. Maintained relations with chemical manufacturers such as Monsanto, Dupont, Agrevo and Zenica for the team selling approach; while negotiating contracts with ten new retail customers.

1982 to SYNGENTA (formerly Ciba-Geigy Corporation / Novartis)

1996 Greensboro, North Carolina

Senior Marketing Specialist

Responsible for all sales, marketing, and promotions for company products throughout Central Illinois while managing a $65,000 marketing / operations budget. Professionally established and monitored relationships with distributor management and 88 key retail contacts impacting the sales territory. Maintained multi-functional database and processed relevant company reports including short term and long term sales projections. Developed special sales incentives for dealers (including promotional merchandising, golf outings, trips, and special events such as Las Vegas nights). Served as recruiter at the University of Illinois for new hires and summer interns while periodically participating as company sales trainer. Organized key customer meetings to present technical product and program information. Conducted environmental inspections and training seminars for all participating customer locations. Consistently achieved or exceeded 100% of year-end expectations. Yearly sales surpassed $7 million.

Repeatedly introduced new products successfully while continuing to perform within 5% of projected mid-spring forecast. Received the Ciba-Geigy Presidential Award (top 20% of national sales staff).

EDUCATION: SOUTHERN ILLINOIS UNIVERSITY, Carbondale, Illinois

Bachelor of Science Degree, 1981

JOHN A. LOGAN JUNIOR COLLEGE, Carterville, Illinois

Associate of Applied Science Degree, 1979-81



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